User feedback software from first post to shipped.

Customer feedback software is where a team collects what users ask for and report, keeps it in one list, decides what to work on, and tells the people who asked what happened. Vendors use the same name for survey forms, voting boards, bug-capture widgets, analytics suites, and help desks, so picking one starts with knowing which job you’re hiring for.

UserJot is the feedback board kind, with an in-app widget and a support inbox attached. Customers post and vote on a public board, status changes move requests across a public roadmap, and changelog posts link what shipped. Live chat and forwarded support email sit in one inbox, currently in beta. It’s free with unlimited users and posts, and paid plans are a flat $29 or $59 per workspace a month.

Customers post, vote, and comment on your public board without an account, on every plan. A script tag adds the in-app widget with your board, roadmap, changelog, and chat. In its feedback form, users can screenshot the page, mark it up with arrows, boxes, text, or redaction, and attach it. Live chat and forwarded support email share one Conversations inbox, free on every plan during beta.

In chat, Juno finds matching feature requests and files a post or adds a vote once the customer confirms. Admins turn messages into requests without leaving Slack, an Email to Feedback address turns emails into posts, and Discord gets notifications. Starter includes one integration, Professional all three, and Free none. Teammates can post or vote on a customer’s behalf, and the REST API and MCP server are on every plan, including Free.

As someone types on the board or in the widget, similar requests appear underneath, and clicking one opens that thread. When a duplicate still gets posted, merging moves its comments and votes to the original without counting the same voter twice. Every post uses six fixed statuses: Pending, Reviewing, Planned, In Progress, Completed, and Closed. Full-text search runs across every board on every plan, with typo tolerance, quoted phrases, and minus words.

Teammates can leave internal comments hidden from customers and filter requests with tags that stay off the public board. For any post, admins can ask for suggested tags from the ones that already exist, and nothing gets tagged on arrival. Spam scoring runs on every plan. On Starter and up, hold new posts and comments for approval, or run private boards where each signed-in customer sees only their own requests and your team sees them all.

Each person gets one vote per request. You can sort the list by total votes to see steady demand, or switch to trending to spot requests picking up votes recently. When your app identifies signed-in users to the widget, their posts and votes are attributed to that customer, and identify can pass their company along with their name and email.

Once you pick what to build, setting a request to Planned or In Progress puts it straight onto your public roadmap with no second step. Every plan includes the roadmap with three columns: Planned, In Progress, and Done. Customers can vote on requests right from those columns.

Every status change sends an email to everyone who posted, voted, or commented on that request. Moving a request to Planned lets voters know it made the cut, and marking it Completed sends the email that it shipped. Between updates, a weekly digest emails the board’s top five posts to the customers who use it.

Every plan includes a public changelog. Link the requests an update answers so they show under the post. In the editor, Juno can draft a post from requests completed since your last one, and she never publishes. Publishing sends no email, since marking requests Completed already emailed voters. Inside your app, the widget shows the new post on its launcher.