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Free, forever.
$0/ month
Get FreeWhat's included
- Unlimited posts
- Unlimited users
- 3 admin roles
- 2 feedback boards
- Public roadmap
- Public changelog
The Freshdesk alternative with a flat price and chat included.
UserJot is a Freshdesk alternative with live chat in your app, support email in the same inbox, and an AI agent that answers from your docs, next to a public feedback board, roadmap, and changelog. Flat pricing, no agent seats, and a free plan that does not end.
Every day, the teams behind Tally, OpenPanel, Drizzle, SuperWhisper, Scite, Throne, Nuelink, Ghostbase, and hundreds of others talk with their customers in UserJot.
At a glance.
| Feature | Freshdesk | UserJot |
|---|---|---|
| Price | $19 to $89 per agent a month billed yearly, or $23 to $107 monthly; Omni, with chat, $29 to $119 yearly | Free, $29, or $59 a month, flat |
| Free plan | Two agents, one support email, and a knowledge base for six months, then a paid plan | Live chat, inbox, Juno, board, roadmap, and changelog, with 3 team members, no end |
| Live chat | Not on Freshdesk; Freshdesk Omni, from $29 an agent billed yearly | In the widget on every plan |
| AI agent | Freddy, $49 per 100 sessions after 500 once; a session bills whether or not it resolved the question | Juno, included while Conversations is in beta, with no charge per answer |
| Feature requests | An Ideas forum with votes, on Pro at $55 an agent billed yearly; no roadmap or changelog product listed | Public board, roadmap, and changelog on every plan; Juno files them from chat |
| Leaving | Renews unless written notice arrives 30 days before the term ends; data deleted 14 days after it ends | Cancel any time from settings |
Top Freshdesk alternatives
Freshdesk bills by the agent, sells live chat as a second product, and meters its AI by the session. If you would rather pay a flat price with chat in it, these are the alternatives to Freshdesk worth a look. If phone through Freshcaller, WhatsApp, SLA policies, and skills routing are what you use Freshdesk for, UserJot has none of them; Zendesk has all four.
UserJot
Get started freeLive chat on your site and in your app, support email in the same inbox, and Juno, an AI operator who answers from your docs and files feature requests on your public board. Roadmap and changelog included, and an MCP server on paid plans. Flat pricing, no agent seats, free to start.
Best for: SaaS teams whose support happens in a chat widget and a support address, and who want the feature requests in those conversations to land somewhere.
A ticketing help desk at $7 to $40 per agent a month billed yearly, with live chat from the $14 Standard plan and its Zia AI on the $40 Enterprise plan with no charge per session. Free for up to three agents, with no end date.
Best for: Teams that want Freshdesk's ticket model at a lower seat price, and a free plan that stays free.
Tickets from $19 an agent a month billed yearly; chat, voice, and a help center from Suite Team at $55, up to $115 on Suite Professional. 5 or 10 AI resolutions per agent included, then $2 each.
Best for: Teams that want SLAs, skills routing, and a phone channel, and will pay per agent for them.
A shared inbox, live chat, and a docs site, at $25 per user a month billed yearly, with a free plan for 5 users and 100 helped contacts a month. Its AI agent, Envoy, is $0.75 per resolution after a three-month free trial for new accounts.
Best for: Teams that want chat and email on one seat with less to configure than Freshdesk, and can live with a seat price.
A Messenger-first help desk with chat, email, and a help center on one seat, at $39 a seat a month or $29 billed yearly, plus $0.99 per Fin outcome. No free plan; a 14-day trial.
Best for: Teams that want chat, email, and the help center on one plan from day one, and will pay per seat and per AI outcome.
A chat-first inbox priced per workspace, with 2 seats free, 4 seats for $45 a month, and 10 for $95. Its AI runs on dollar credits included with each paid plan, $5 on Mini and $25 on Essentials.
Best for: Teams that want a chat widget at a flat price, and a ticket queue second.
Chatwoot
Open source and self-hostable, with live chat and email, a free cloud plan for 2 agents and 500 conversations a month, and paid plans from $19 an agent. The Startups plan is free for open-source projects. You run the server and the backups if you self-host.
Best for: Teams whose support data has to stay on their own servers.
Where Freshdesk falls short.
Freshdesk, on sale since 2011 from the company now called Freshworks, is a ticketing help desk with a shared inbox, dispatch automations, SLA policies, a help center, agent apps for iOS and Android, a marketplace it says has 1,000+ integrations, and Freddy, its AI agent. It also has a live chat that is a second product, an AI billed by the session, whether or not it answered, a free plan that ends after six months, and a renewal price that can move, and a feature request forum behind the Pro plan.
Chat means Omni
Freshdesk's widget shows articles and a form; live chat and Chat AI are on Freshdesk Omni, $29 to $119 an agent billed yearly
The web widget on Freshdesk's $19 Growth seat embeds help articles and a ticket form. Live chat, Chat AI, WhatsApp, and Instagram are Freshdesk Omni, a separate product at $29, $79, or $119 an agent a month billed yearly, or $35, $95, and $143 monthly. For two agents the step from Growth to Omni Growth is $20 a month billed yearly; for ten it is $100, before any AI. Freshdesk's Omni page describes it as combining email, chat, phone, and messaging, and its chat sessions are billed on the same $49 packs as email. The worked bills for 2, 5, and 10 agents, with and without Omni, are in our Freshdesk pricing guide.
Freddy charges by the session
$49 per 100 sessions after a one-time 500; an email session is 72 hours, a chat session 24; resolution is not the billing unit
Freddy AI Agent costs $49 per pack of 100 sessions once a new account's one-time 500 are gone. An email session is every AI reply within 72 hours of the customer's first email, a chat session is 24 hours of AI interaction, and Freshdesk's help docs count the session whether Freddy answered, handed the customer to a person, or sent an automated chat greeting the customer never replied to; previewing the agent in AI Agent Studio consumes sessions too. Packs expire at the end of the billing cycle, auto-recharge buys another when the balance drops below 50, and there is a daily cap on email AI but no dollar ceiling is documented. The unit price was $0.10 a session in January 2024 and $0.49 from November 2025; a buyer in a May 2026 r/SaaS thread was still quoting ten cents. For two agents on 500 conversations a month with Freddy on 30%, the packs come to $98 on top of $46 of seats.
Free ends at six months
Two agents for six months, then a paid plan; yearly seats went from $15, $49, and $79 to $19, $55, and $89 by January 2026
In January 2024 Freshdesk was free forever for up to 10 agents. By January 2025 the free plan was two agents, and by January 2026 it was the Free Program: two agents, one support email, and a knowledge base for six months, after which the help docs say you "must upgrade to a paid plan" and cannot switch back once you have. The seat prices rose in the same stretch, from $15, $49, and $79 billed yearly to $19, $55, and $89, and Freshworks' terms let it raise the renewal fee with 30 days' notice. Two r/msp threads in August and September 2026 are from customers who got renewal increases, one long-time customer's of 35%; the September one asks, "I know this is an age old problem, but what are you guys using for help desk ticketing software?" A Capterra reviewer in August 2026 described a 24-month commitment to 19 seats while four people used it.
The request needs Pro
An Ideas forum with votes and statuses on Pro, $55 an agent billed yearly; no roadmap or changelog product listed; Productboard and Canny by integration
Growth has no place for a feature request beyond a ticket and a tag. Pro, at $55 an agent a month billed yearly, adds customer-portal forums where customers post ideas and vote on them, with the statuses planned, in progress, deferred, implemented, and not taken. No roadmap board or changelog product is listed; release notes go out as announcement topics on the same forum. Productboard and Canny each publish a Freshdesk integration, one pulling tickets into Productboard notes and the other turning resolved tickets into Canny ideas; both are separate products. For a five-person team the forum costs $180 a month more than Growth billed yearly, and a customer who asked for a feature by email still has to find the forum and post there.
What UserJot does instead.
UserJot has what a small SaaS team uses Freshdesk for: support email in a shared inbox, an AI agent, Juno, who answers from your docs and hands the thread to a person when one is needed, and live chat in your app without a second product. It adds the public feedback board, roadmap, and changelog that the requests in those conversations end up on.
Everyone on your team works the inbox, and Conversations is free on every plan while it is in beta. Paid plans start at $29 a month with a 14-day trial, and you're live in minutes.
Starter
Staff pick. For small teams.
$29/ month
Get StarterEverything in Free, plus
- Custom domain
- Guest posting
- Automatic login
- 5 feedback boards
- Private boards
- One integration
Professional
For growing teams.
$59/ month
Get ProEverything in Starter, plus
- Unlimited boards
- Advanced search
- Single sign-on
- Unlimited integrations
- Unlimited admin roles
- Public identity masking
Chat in your app, email in the same inbox.
With Conversations on, the widget that shows your board, roadmap, and changelog gets a Messages page, and customers write to you from inside your product. Forward your support address and the email lands in the same inbox, with no DNS changes; your reply goes out from the forwarding address. A customer who leaves the chat gets your answer by email when you have their address, and their reply comes back into the thread.
Every conversation has an assignee and a state: needs team, AI handling, or waiting on customer. Internal notes, snooze, reminders, search, typing indicators, blocked senders, and an away reply for when the whole team is off are in the inbox. Incoming messages are translated into your language, and you can translate a reply before it goes out.
Juno answers first, and hands off when a person is needed.
Juno is the AI operator built into UserJot. On each customer message, chat or email, she decides to answer, hand off, or stay silent. She answers from your docs and the sites you point her at, in the customer's language, at any hour. When the customer asks for a person, when she isn't confident, or when the question is outside what she knows, she hands the thread to your team and can leave a private note on why. Once a teammate replies, she stays out of that thread until someone hands it back.
There is no session to count. Juno comes with every plan while Conversations is in beta, a handoff costs the same as an answer, which is nothing, and there is no pack to run out of at the end of the month. Turn her off for the workspace and new conversations go straight to the team.
Sara Meyer
Team support
We were charged twice this month, can you help?
4:07 PM
Sorry about that! Refunds need a teammate, so I'm bringing one in now.
4:07 PM
Juno handed this conversation to the team
Hi, Sara here. Just refunded the duplicate charge, you'll see it back in a few business days.
4:09 PM
The feature request leaves the conversation.
When a customer describes a feature in chat, Juno searches your public board, shows them the matching request, and once they confirm, adds their vote or files a new one in their name. The request is on the board with the customer's name on it, and the board is where your team plans from.
When you mark the request Planned or In Progress, it moves to that column on the public roadmap. Every status change emails everyone who posted, voted, or commented. When you mark it Completed, the changelog post you write links back to it, and Juno drafts the post from the requests you completed since the last one when you ask.
Planned
12Committed and queued
- Features
Mobile app
The whole web app on iPhone and Android, with push notifications when something needs you.
Alex Martin - Features
Export reports to CSV
Finance needs the monthly numbers in a spreadsheet. A one-click export from any report would save us an afternoon every month.
SRSofia Reyes - Integrations
Zapier integration
We’d love to send new tasks to the rest of our tools without writing a script. A trigger for new tasks would cover most of it.
TBTom Becker - Features
Custom fields on tasks
We track budget and client on every task. A couple of custom fields would replace the spreadsheet we keep next to Acme.
MLMia Laurent - Features
Two-factor sign-in
Our security review asks for it every year. An authenticator app option would be enough for us.
OHOmar Haddad
In Progress
4Actively being built
- Features
Dark mode
Late nights in Acme are hard on the eyes. A dark theme that follows the system setting would be perfect.
Marcus Chen - Features
Bulk edit tasks
Changing the assignee on twenty tasks one at a time takes forever. Let me edit a whole selection at once.
HSHana Sato - Features
Task templates
We set up the same onboarding checklist for every new client. Saving it once as a template would save us an hour each time.
NPNina Petrova - Features
Timeline view
Seeing tasks on a timeline would make it much easier to plan around deadlines and spot overlaps.
LPLeo Park
Done
9Recently shipped
- Integrations
Google Calendar sync
Due dates should show up on my calendar without copying them over one by one.
PNPriya Nair - Integrations
Slack alerts for due tasks
A message in our team channel the morning a task is due would stop things from slipping.
CDChloe Dubois - Bugs
Search freezes in big workspaces
With a few thousand tasks, typing in search locks the page for a second or two.
BABen Adler - Features
Keyboard shortcuts
Creating and moving tasks without the mouse would make Acme so much faster to use all day.
RMRavi Menon
The price is the plan.
$0, $29, or $59 a month, by the features you turn on. No agent seats, no charge per answer while Conversations is in beta, and unlimited customers on every plan, including Free. Pay monthly or yearly, cancel from your settings, and export your posts as CSV any time.
Freshdesk vs UserJot, side by side.
| Feature | Freshdesk | UserJot |
|---|---|---|
| Pricing | ||
| Pricing model | Per agent, plus $49 per 100 Freddy sessions; live chat on the Omni plans | Flat, by feature set |
| Free plan | Two agents, one support email, and a knowledge base for six months; no chat, no AI | Chat, inbox, Juno, board, roadmap, changelog; 3 team members |
| 2 agents, 500 conversations, people answering | $46 a month on Growth, or $0 for the first six months; $70 on Omni Growth with chat | $0, $29, or $59 a month |
| The same team with Freddy on 30% | About $144 on Growth, email only | $0, $29, or $59 a month |
| 10 agents, 5,000 conversations, Freddy at 30% | About $965 on Growth; about $1,085 on Omni Growth | $29 or $59 a month |
| Startup offer | None published; the startup and nonprofit pages return 404 | The Free plan, with no end date |
| Trial | 14 days of Enterprise, then a plan or the account is suspended | 14 days of Starter or Professional, from the dashboard |
| Inbox and chat | ||
| Channels | Email, Facebook, and portal forms; live chat, WhatsApp, Instagram, and phone on Omni | Chat in the widget and forwarded email |
| Agent seats | Every agent who replies is a seat; collaborators who can only leave notes from Pro; day passes $2 to $12 | None; 3 team members on Free, no seat charge on paid plans |
| Canned replies | Canned responses and scenarios | None; Juno answers the repeat questions from your docs |
| SLAs and automations | Both from Growth; multiple SLA policies and round robin on Pro, skills routing on Enterprise | None |
| Translation | Help center in 40-plus languages on Pro; Freddy replies in the customer's language | Incoming messages translated to your language; translate a reply |
| Internal notes and assignment | Both, with collision detection | Both, with snooze and reminders |
| Phone | Freshcaller integration; phone on Omni, with telephony charges not listed | No |
| AI | ||
| Price | $49 per 100 sessions after 500 once; Chat AI on Omni only | Included on every plan while Conversations is in beta |
| Where it answers | Email and portal forms; the chat widget, WhatsApp, Instagram, Messenger, and LINE on Omni | Chat and email |
| What it answers from | Public URLs, help articles, custom Q&A, PDF, DOCX, and TXT files, Google Drive, SharePoint, and Confluence | Your docs site, crawled, and uploads, five sources; she searches the board for requests |
| Human handoff | Yes, on request, as a configured fallback, or by a workflow rule; the session is billed either way | Yes, with a note on why if you want one; she stays out once a person replies |
| Spend controls | Auto-recharge can be turned off; a daily cap on email AI; no dollar ceiling listed | Not needed; no usage charge |
| Agent assist | Copilot, $29 per agent a month billed yearly, from Pro | No |
| Feature requests from chat | A ticket, or a forum post the customer writes on Pro | Juno files the request or adds the vote after the customer confirms |
| Feedback board, roadmap, and changelog | ||
| Feature request board | An Ideas forum with votes, on Pro | Public board on every plan, with votes and comments |
| Public roadmap | Idea statuses on the forum; no roadmap board listed | Every plan; Planned, In Progress, Done |
| Changelog | Announcement topics on the forum; no changelog product listed | Every plan, on the board and in the widget |
| Duplicate detection | Not documented | As people type, on the board and in the widget |
| Status emails | Not documented | Every status change emails everyone on the request |
| NPS and surveys | CSAT after resolution | None |
| Access and branding | ||
| Custom domain | Help center on your own domain | Board on your own domain from $29 |
| Customer identity | Portal login with Google or Facebook; widget JWT on Enterprise; SAML for agents on paid plans | Identify on every plan; automatic login from $29; SSO (JWT) at $59 |
| Languages | Help center in 40-plus languages, on Pro | Board in 12 languages, including Arabic |
| Remove vendor branding | Help center branding removed on paid plans | $59 |
| Data location | AWS, with the region chosen at signup | Hosted in the US |
| Integrations and API | ||
| Slack, Discord | Slack; Discord not listed | Both; one integration on Starter, all on Professional |
| Jira, Linear, GitHub | Jira as a marketplace app; Linear through Omni AI workflows; GitHub not listed | No |
| HubSpot, Salesforce | Both, through connector apps at $80 per 5,000 tasks | No |
| Zapier | Yes | No |
| API and webhooks | REST API and webhooks | API on Starter and Professional; no webhooks |
| MCP | Yes; 1,200 actions a year on Growth, then $15 per 1,000 | A server, on Starter and Professional; Claude Code, Cursor, Codex, ChatGPT desktop, Windsurf, and other clients that speak remote MCP with an API token |
| Leaving | ||
| Cancellation | Request cancellation in Account Details, then Freshdesk contacts you; yearly terms need written notice 30 days before | Any time, from settings |
| Export | Ticket fields as CSV; conversations by API; contacts as CSV; articles as XML | Posts as CSV, any plan; comments, voters, changelog posts, and conversations are not exported |
| Data after cancelling | Deleted 14 days after the subscription ends; a full export can take 10 business days | Kept; downgrade and nothing is removed |
| Import from the other | Tickets, contacts, and knowledge base migration offered by Freshworks | No Freshdesk importer; forward email, and CSV for requests |
Freshdesk's prices and the shortlist's were checked against their pricing pages on ; Freshdesk's features, help docs, and terms on October 14, 2026. The worked bills are monthly billing on Growth at $23 an agent, with Freddy at $49 per 100 sessions and each conversation it handles counted as one session, after the one-time 500 are gone. If something has changed, tell us and we will correct it.
Switching from Freshdesk to UserJot.
There is no ticket importer, and you don't need one to start: forward the support address and the next email lands in UserJot. Freshdesk's export is for your records, and your help center becomes what Juno answers from.
If something doesn't come across, email support@userjot.com and we'll finish the migration with you.
Forward your support address.
Turn on Conversations, copy the forwarding address, and add a forwarding rule in Google Workspace or Microsoft 365, or change the forward you set up for Freshdesk. No DNS changes; replies go out from the forwarding address.Add the widget and teach Juno.
Install the v3 widget with a script tag; with Conversations on, it gets a Messages page. Point Juno at your docs and at the Freshdesk help center while it is still up, so she answers from day one.Export your Freshdesk data.
Contacts and companies come out as CSV, articles as XML, and ticket conversations through the API; the CSV ticket export is ticket fields, not the replies, and a September 2026 r/sysadmin audit found the account export's attachment links expire after seven days, so save the files. Ideas from the forum go onto the board with the CSV import once you have them in a spreadsheet.Then cancel Freshdesk, 30 days before the term ends.
Request cancellation under Admin, Account, Account Details opens a request for Freshdesk to contact you; it is not the cancellation itself, and yearly terms need written notice of nonrenewal at least 30 days before they end. Take the export first: the data is deleted 14 days after the subscription ends, and the export can take 10 business days.
Freshdesk alternative FAQ
$19 per agent a month on Growth, $55 on Pro, and $89 on Enterprise billed yearly, or $23, $66, and $107 monthly. Freshdesk Omni, which adds live chat, messaging channels, and phone, is $29, $79, and $119 an agent billed yearly, or $35, $95, and $143 monthly. Freddy AI Agent is $49 per 100 sessions after a one-time 500, Freddy AI Copilot is $29 per agent a month billed yearly from Pro, day passes for occasional agents are $2 to $12, and connector tasks are $80 per 5,000. The pricing page's search snippet still says "Freshdesk pricing starts at $15", the yearly Growth price before January 2026. The worked bills for 2, 5, and 10 agents are in our Freshdesk pricing guide.
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