An AI customer service agent that knows when to hand off.

An AI customer service agent is software that reads each customer message, answers the ones it can from your documentation, and passes the rest to a person. A support chatbot follows a script. An agent reads what you’ve published and decides, message by message, whether to answer, hand off, or stay quiet.

Juno is UserJot’s. She works in the chat widget inside your app and on the support email you forward to UserJot, answers only from the sites you point her at and the files you upload, and replies in the customer’s language. When a customer asks for a feature, she finds it on your feedback board and adds their vote. She’s free on every plan while Conversations is in beta.

Point Juno at your help center, your docs site, or any page on your domain, and she crawls it: five hundred pages by default, up to two thousand. Upload the guides that aren’t online, in Markdown, text, HTML, JSON, or YAML, up to 10 MB each. A workspace holds five sources.

She also keeps a short description of your product, drafted from your site and edited by you, so she knows what you sell before she reads a question. What she won’t do is guess. If the answer isn’t in what you gave her, she says so and brings in your team.

Juno hands a conversation to your team when the customer asks for a person, when she isn’t confident, when the answer isn’t in her sources, or when a message touches accounts, billing disputes, security, or privacy. On a longer question she tells the customer she’s checking first. Your team gets a push notification, an email two minutes later if nobody has opened it, and, if you’ve turned it on, a private summary of what was asked.

Once a teammate replies, the conversation is theirs. Juno doesn’t add a line after a human has, and she doesn’t take the thread back until someone hands it to her. There’s no working-hours switch: she answers at 3 a.m. and hands off at 3 a.m., and the customer hears that your team has been told.

Support is where feature requests arrive, and where most of them get lost. When a customer asks whether you’ll build something, Juno searches your public feedback board and shows the matching request in the chat. If the customer says yes, she adds their vote, or subscribes them to it. If nothing matches, she drafts a new request and files it once they confirm. Nothing is created without a yes.

From there the request is on your board like any other, and when you mark it shipped, they get an email. Turn this off for the workspace and Juno goes back to answering questions only.

Choose how Juno sounds: warm, professional, direct, empathetic, or playful, or write your own; brief, balanced, detailed, or adaptive; formal or not; emoji or none. There’s no system prompt to write or keep up to date. She replies in whatever language the customer’s last message was in, so a German customer gets German and your team reads the thread in theirs.

On email she writes like email. Forward support@yourcompany.com to the address UserJot gives you, and each message becomes a conversation she answers in full sentences, with the same handoff rules.