AI drafts the changelog from the feedback itself.
Move a Post to Completed and UserJot writes the announcement from the original request and the discussion around it. In your voice, ready to review. No one opens an empty doc on a Friday afternoon.
Userback alternative
The Userback alternative. No per-seat pricing. Unlimited users.
Userback is built around visual feedback and bug tracking, with a separate Feature Portal for product requests. UserJot is a purpose-built feedback, roadmap, and changelog loop. Flat monthly pricing. Unlimited users. Roadmap included from day one.
Powering product-led companies
Tally
OpenPanel
Scite
TensorDock
Drippi
Ghostbase
Throne
Nuelink
SuperWhisper
Drizzle
LitCommerce
StoryCut
GoodBarber
TeamBuildr
Tally
OpenPanel
Scite
TensorDock
Drippi
Ghostbase
Throne
Nuelink
SuperWhisper
Drizzle
LitCommerce
StoryCut
GoodBarber
TeamBuildr
Tally
OpenPanel
Scite
TensorDock
Drippi
Ghostbase
Throne
Nuelink
SuperWhisper
Drizzle
LitCommerce
StoryCut
GoodBarber
TeamBuildr
What UserJot is opinionated about
Four commitments that shape every decision.
Userback and UserJot share the word feedback in their category pages. The shape of the product that comes out the other side is different, and so is what we refuse to compromise on.
See how we think about pricingProduct feedback, not bug tracking
We do not ship screenshot tools, session replay, or console capture. Those belong to a different category, and Userback does them well. UserJot is one thing: the loop from feature request to shipped.
Flat, not per-seat
Flat monthly pricing, unlimited users on every plan, roadmap included, no Feature Portal to add on top. Inviting more collaborators should not raise the invoice.
One loop, not three tools
Feedback, roadmap, and changelog share state. Shipping a feature moves the right pieces on its own. Nobody reassembles the story across a bug tracker, a feature portal, and an announcement inbox.
Guest-friendly by default
Posting without an account, voting without an email. The non-technical majority of your users will not sign up to leave feedback. Remove the account gate and they will.
UserJot has noticeably improved our product process. Instead of piecing together feedback from support, email, and social, we have one hub to collect feedback, gauge interest, and keep users updated on improvements. It's helped us move faster and focus on things customers actually want.
The customer feedback platform where users vote on what ships next.
UserJot brings every customer request into one place, ranks it by the users who want it most, and turns the loop from submission to shipped feature into something your users can watch happen. Feedback, roadmap, and changelog, in one tool.
Ranked feedback board
Every request lands in one ranked board instead of getting buried across email, Slack, and support threads.
AI duplicate detection
AI surfaces similar requests as users type so votes land on one canonical post instead of splitting across duplicates.
In-app widget
Embed feedback collection directly inside your product so users can submit ideas without leaving the page.
Status-change emails
When a request moves to Review, Planned, or In Progress, every voter gets the update automatically.
Weekly digest
Top new requests worth voting on arrive in a weekly email that pulls users back into the board.
Closed-loop updates
The moment a feature ships, voters hear about it through the changelog and the feedback loop closes itself.
Triage
A triage flow built to get you to inbox zero.
Userback gives you a list of submissions and a status field on each. UserJot gives you a context-aware action bar that shows only the actions that move each item forward. Triage becomes something you finish, not something you dread.
Actions that fit the moment
Every item shows only the moves that apply at its stage. No generic status dropdown to interpret.
Guardrails built in
Soft limits nudge you toward a focused roadmap and work-in-progress you can actually finish.
Stale and ghost detection
Old items resurface on their own. You keep them, refresh them, or close them.
Auto-advance, like an inbox
After any action, the next item loads. Triage takes minutes, not afternoons.
Two different tools
Userback and UserJot solve different problems.
Both are filed under user feedback software. In practice, they answer two different questions for two different shapes of team. Which one you need depends on which question comes up more in yours.
Userback is built around visual feedback 01. Screenshots with annotations, screen recordings, session replay, console capture, network tracking. The common thread is reproducibility: a user saw something go wrong, and you need to see what they saw to fix it.
UserJot is built around product feedback 02. Posts, votes, comments, statuses, roadmap, changelog. The common thread is direction: users are asking for something new, and you need to decide what to build, and tell them when you ship.
The test is not which tool is better. It is which tool fits your loop 03. If most of your inbound feedback becomes a bug in Jira, Userback is sharpening the right loop. If most of it becomes a roadmap discussion, UserJot is the shape you want. Teams that need both usually run both.
By the numbers
Three numbers worth knowing.
What UserJot costs on day one, how fast a workspace goes live, and where paid pricing starts next to a five-seat Userback team.
$0
Free forever, unlimited retention
Unlimited users, two boards, public roadmap, public changelog. Nothing locks at seven days.
30 sec
Signup to a live board
Pick a workspace name. Share the link. No configuration sits between you and the first piece of feedback.
$29
Starter, unlimited users
Custom domain, five boards, guest posting, one integration. A five-person team on Userback Scaling with Feature Portal lands between $106 and $134 per month.
Side by side
UserJot vs Userback, feature by feature.
A feature-by-feature read of where the two products diverge. Category is the loudest difference, but pricing, setup, and what ships in the box end up mattering just as much.
| Feature | UserJot | Userback |
|---|---|---|
| Primary use case | Product feedback, roadmap, changelog | Visual feedback and bug tracking |
| Design philosophy | Focused, opinionated, polished | Broad, QA-first, configurable |
| Pricing model | Flat, by feature set | Per seat, plus add-ons |
| Five-person team cost | $29 / month | $66 to $184 / month |
| Ten-person team cost | $29 / month | $101 to $329 / month |
| Free plan retention | Unlimited | 7 days, then locked |
| Free plan seats | Unlimited | 2 seats, 2 projects |
| Public roadmap | Included from Free | Feature Portal add-on, $31 to $39 / month |
| Built-in changelog | Basic announcements | |
| Guest posting, no account | Account required | |
| Mobile-first public board | Desktop-centric | |
| Triage action bar | Status dropdown | |
| Visual bug reporting | Not our category | Industry-leading |
| Session replay | Not our category | Core offering |
| Custom domain | Starter, $29 / month | Not on Feature Portal |
| Single sign-on | Professional, $59 / month | Enterprise, custom pricing |
| AI duplicate detection | ||
| MCP server for AI agents | ||
| Userback import | Guided, about an hour |
Closing the loop
The last mile of feedback, automated.
Userback's Feature Portal ends at a status change. UserJot's changelog turns that moment into a draft, a notification, and a voter email list built for you.
Voters hear first
Everyone who voted or commented gets an email the moment you publish. The list is built for you.
Scheduled updates
Queue announcements for when your users are awake. A weekly digest gently re-engages the quieter ones.
Changelog software with AI that writes, schedules, and notifies for you.
AI changelog software that writes updates from your shipped features, schedules posts, and auto-notifies users who requested them. The in-app widget helps users discover every release the moment you publish.
AI writes complete changelogs
Tell the AI to write a changelog from closed feedback and it drafts the post, title, and tags in your voice.
Automatic user notifications
When you publish, users who voted on those features get an email automatically. No manual list management.
In-app widget
Users can read the latest changelog without leaving your product.
Update indicator
A small badge appears the moment a new changelog lands, so users never miss what shipped.
Link to feedback
Every update links back to the original feature requests and the customers who asked for them.
Schedule posts
Ask the AI to schedule for Monday at 2pm, or let it pick the right time for your audience.
“Our strategy is to stay close to our users and obsess over quality. UserJot makes that easy: one place to listen, build what users want, and keep the feedback loop short.”
“UserJot has noticeably improved our product process. Instead of piecing together feedback from support, email, and social, we have one hub to collect feedback, gauge interest, and keep users updated on improvements. It's helped us move faster and focus on things customers actually want.”
“We set up UserJot and our users actually started leaving feedback. Clean, simple, and we finally know what to build next.”
“Ever since we added UserJot, the most common thing users mention in reviews is that we actually listen. It's helped us build a loyal community of users who feel like they're shaping the app with us.”
“We'd been looking for a feedback board for some time. Every app we found was either bloated or expensive. Userjot hits the sweet spot! The UI is next-level, and the pace of improvement has been amazing!”
Migration
Switching from Userback, with our help.
Userback does not publish a one-click export of Feature Portal data, so the import is a guided session rather than paste-and-go. Most migrations still finish inside an hour, and you keep every post, vote, and comment.
Export from Userback
Pull your Feature Portal data from the Userback admin. A CSV of posts, votes, and comments is enough for us to work from.
Hand it to us
Share the export and a short note on how your boards and statuses are organized. We map the import together in a single session.
Review and go live
We run the import, walk it through with you, and hand you the keys. Typically under an hour, end to end, with nothing dropped.
Every Userback account exports slightly differently. We do the first migration with you, live, so nothing is lost in the move.
Pricing
Pricing that does not punish adoption.
Flat monthly pricing with unlimited users on every plan. Your bill stays the same at a hundred users or ten thousand, on quiet months or loud ones.
Free
Free, forever.
$0/ month
What's included
- Unlimited posts
- Unlimited users
- 3 admin roles
- 2 feedback boards
- Public roadmap
- Public changelog
Starter
For small teams.
$29/ month
Everything in Free, plus
- Custom domain
- Guest posting
- Automatic login
- 5 feedback boards
- Private boards
- One integration
Professional
For growing teams.
$59/ month
Everything in Starter, plus
- Unlimited boards
- Advanced search
- Single sign-on
- Unlimited integrations
- Unlimited admin roles
- Public identity masking
Try it yourself
Start a free workspace in thirty seconds.
Free plan is unlimited users, unlimited retention, a public roadmap, and a public changelog. Most teams know within a weekend whether the shape is right. If it is, you keep it. If it is not, you have spent less time than reading this page.
Start free
Free forever. No credit card. Unlimited users from day one.
Questions
The ones that come up before teams switch.
Category differences, pricing math, migration from the Feature Portal, and when Userback is actually the right call. Answered plainly.
Two things. First, category: Userback is built around visual feedback and bug tracking (screenshots, annotations, session replay, console capture). UserJot is built around product feedback, roadmap, and changelog. Both get filed under user feedback software, but in practice they answer different questions. Second, pricing: Userback is per-seat, with a separate Feature Portal add-on for public roadmaps. UserJot is flat with unlimited users and a roadmap included. If your primary need is reproducing what users saw, Userback is the right tool. If your primary need is a feature-request-to-shipped loop, UserJot was built for that.
Userback charges per seat, from $7 per seat per month on Growing Teams up to $29 per seat per month on Enterprise. Public roadmap functionality is a separate Feature Portal add-on, priced around $31 to $39 per month on top. A five-person team on the Scaling tier with Feature Portal lands around $106 to $134 per month. UserJot stays flat. Starter is $29 per month. Professional is $59 per month. Unlimited users on both, roadmap included. At five seats the gap is roughly $47 to $105 per month. At ten seats, it grows.
No, and we would not pretend to add them. Session replay, rage-click detection, and screenshot annotation are not our category, and Userback is genuinely industry-leading at them. If visual bug tracking is a core part of your QA or client-feedback workflow, keep Userback. If what you actually do most of the time is sort feature requests, vote on them, ship, and announce, UserJot is shaped around that workflow instead. Plenty of teams run both tools side by side.
When most of your inbound feedback is bug reports that need reproducing. When you are a web agency collecting design or QA feedback from clients on live sites. When session replay, screenshot annotation, and console-log capture are load-bearing in how your team debugs. Those are real reasons to pay for Userback, and we would not argue a team out of them. UserJot is built for the shape of team where the primary question is what to build next, not what just broke.
Yes. Export your Feature Portal data from Userback, share it with us, and we run the mapping together in a short session. Posts, votes, comments, statuses, and authors all come across. Most migrations finish in under an hour. We do this live with every customer because Userback export formats vary by account, and we would rather get it right once than have you reimport.
Userback free caps at 2 seats, 2 projects, and 7 days of feedback retention. After 7 days, older feedback is locked behind a paid plan. UserJot free is unlimited users, two boards, a public roadmap, and a public changelog, with no retention cap. Nothing locks.
Yes. Guest posting is on from Starter. Users submit feedback without creating an account or sharing an email, which significantly improves conversion on sensitive or casual feedback. Userback requires an account to participate, which tends to show up as friction when agencies collect feedback from less-technical clients.
Yes, and it is not an add-on. Public boards, public roadmap, voting, comments, statuses, and a public changelog are all in the core product starting on the free plan. Feature Portal is Userback's way of adding a product feedback layer on top of a bug tracker. UserJot starts from that layer and builds the loop from it.
Thirty seconds from signup to a live board. Pick a workspace name, share the link. No configuration between you and the first piece of feedback. The in-app widget is a single script tag you drop when you are ready. No step where you have to set up every client individually.
Yes. Professional ($59 per month) includes SAML SSO. Automatic Login (a JWT-based SSO-lite flow) is available on Starter and Professional for in-app identification. Userback places SSO on its Enterprise tier with custom pricing.
Slack, Linear, Discord, webhooks, a REST API, and an MCP server for AI agents. The MCP server is uncommon in the category. Claude, Cursor, or any other agent can triage feedback, update the roadmap, and draft changelogs on your behalf. One integration is included on Starter. Professional includes all of them.
It is part of the same system as feedback and roadmap. When you move a Post to Completed, UserJot drafts the changelog announcement from the original request and the conversation around it, in your voice, ready to review. Publishing notifies every voter and commenter automatically, and pulses a new-update indicator in the in-app widget. Userback has basic Portal Announcements, which are closer to a newsletter field than a structured changelog tied back to shipped work.