Tally,
OpenPanel,
Drizzle,
SuperWhisper,
Scite,
Throne,
Nuelink,
Ghostbase,Free
Free, forever.
$0/ month
Get FreeWhat's included
- Unlimited posts
- Unlimited users
- 3 admin roles
- 2 feedback boards
- Public roadmap
- Public changelog
The Userback alternative with the board built in.
UserJot is a Userback alternative with a public feedback board, roadmap, changelog, and live chat in one product. Flat pricing, unlimited users, free to start.
Every day, the teams behind Tally, OpenPanel, Drizzle, SuperWhisper, Scite, Throne, Nuelink, Ghostbase, and hundreds of others talk with their customers in UserJot.
At a glance.
| Feature | Userback | UserJot |
|---|---|---|
| Price | Free; $29, $79, or $159 a month billed yearly; Enterprise by quote | Free, $29, or $59 a month, flat |
| Public board with votes | Feature Portal add-on, +$31 a month billed yearly, on paid plans only | Every plan, including Free |
| Free plan | 2 seats, 2 projects, feedback locked after 7 days | Unlimited users and posts, 2 boards, 3 admins, no expiry |
| Cheapest plan with a public board | Team + Portal, $60 a month billed yearly | Free |
| Screenshots from the widget | Screenshot, annotation, recording, and session replay | Screenshot of the page, with arrows, boxes, text, and redaction |
| Time to a live board | Sign up, then buy and set up the portal | Minutes |
Top Userback alternatives
Userback's feedback board is an add-on. If the board is what you came for, these are the alternatives to Userback worth a look.
UserJot
Get started freePublic feedback board, roadmap, changelog, and live chat in one product, at its own URL and inside your app, with screenshots and annotation in the widget, Juno, an AI operator who answers customers and drafts your changelog, and an MCP server for your own agents. Flat pricing, unlimited users, free to start.
Best for: SaaS teams that want a feedback board customers can use on day one, with a support inbox beside it, at a price that doesn't change when people show up.
Visual feedback and bug reports first, with screenshots, annotations, and session details, and a feature-request board behind them.
Best for: QA and product teams whose feedback is mostly about the interface.
Bug reporting for agencies: annotated screenshots and session data pushed into Jira, Trello, ClickUp, and the other trackers.
Best for: Agencies collecting bugs from clients during a website build.
Pin a bug to the exact spot on the page and let the team work it from a kanban board.
Best for: Agencies and web teams reviewing client sites.
Feedback board, roadmap, and changelog, with Jira and Linear, priced by tracked users.
Best for: Teams that need issue-tracker integrations on the board and will pay by the voter.
A feedback board, roadmap, and changelog, plus NPS and CSAT surveys, all in one widget.
Best for: Teams that want surveys in the same widget as feedback.
Open source and self-hostable, with posting and voting but no roadmap or changelog.
Best for: Teams whose feedback data has to stay on their own servers.
Where Userback falls short.
Userback is a visual bug-reporting tool with screenshots, recordings, session replay, and a long list of issue trackers. It also has a feedback board sold as an add-on, a free plan that locks your feedback after a week, an “unlimited” with a ceiling, and no way to talk to the person who filed the report.
The board costs extra
Feature Portal: +$39 a month on top of a paid plan
Public submissions, voting, a roadmap, and announcements are Userback's Feature Portal, a $39-a-month add-on on top of a paid plan. It isn't available on Free, so the cheapest Userback with a public board is Team plus the portal, $78 a month. In early 2024 the portal came with the lowest paid plan; by August 2025 it was a separate charge. A G2 reviewer in April 2026 objected to customer participants needing a “paid license.”
Free locks feedback after a week
Free Forever: 2 seats, 2 projects, feedback older than 7 days inaccessible
Userback's Free Forever plan has two seats and two projects, and feedback older than seven days becomes inaccessible. A self-identified Userback employee on Reddit described Free as meant for evaluation and lightweight use.
Unlimited has a ceiling
Unlimited seats, capped at 50 active users by the terms
Business and Business Plus advertise unlimited seats. Userback's terms cap active users at 50 and active projects at 300, and delete archived projects after twelve months. Removing “Powered by Userback,” the REST API, webhooks, the Intercom and Zendesk integrations, and the mobile SDK start at Business Plus, $199 a month or $159 billed yearly. Single sign-on for your team is Enterprise, by quote.
It stops at the report
No live chat listed; AI drafts replies from past answers, on Business
Userback lists no live chat. Its AI, on Business and up, classifies a report as a bug, idea, or question, drafts a title, labels sentiment, finds duplicates, and can draft a reply from feedback you answered before. Reports and portal ideas take comments, and nothing in Userback answers a support question in real time. Two G2 reviewers, in May and August 2026, reported clients struggling to find their way around; one wrote that “clients get confused.” A third, in December 2025, called it “another inbox.”
What UserJot does instead.
UserJot has a public feedback board at its own URL, a roadmap with votes, and a changelog, on every plan including Free, and your own domain from Starter. It adds live chat and support email in one inbox, Juno, an AI operator who answers customers first and drafts your changelog, and an MCP server for your own agents.
Every plan has unlimited users and posts, and nothing locks after a week. Paid plans start at $29 a month with a 14-day trial, and you're live in minutes.
Starter
Staff pick. For small teams.
$29/ month
Get StarterEverything in Free, plus
- Custom domain
- Guest posting
- Automatic login
- 5 feedback boards
- Private boards
- One integration
Professional
For growing teams.
$59/ month
Get ProEverything in Starter, plus
- Unlimited boards
- Advanced search
- Single sign-on
- Unlimited integrations
- Unlimited admin roles
- Public identity masking
A board your customers can use on day one.
Your board lives at its own URL, where anyone can browse, post, and vote. Duplicate detection runs as people type, so five versions of the same request don't pile up. On Starter and up, moderation holds new posts for your approval, and any board can be made private: a customer sees only their own requests, and your team sees all of them.
When you mark a request Planned or In Progress, it moves to that column on the public roadmap, votes attached. Every status change emails everyone who posted, voted, or commented. When you mark one Completed, the changelog post links back to it.
Planned
12Committed and queued
- Features
Mobile app
The whole web app on iPhone and Android, with push notifications when something needs you.
Alex Martin - Features
Export reports to CSV
Finance needs the monthly numbers in a spreadsheet. A one-click export from any report would save us an afternoon every month.
SRSofia Reyes - Integrations
Zapier integration
We’d love to send new tasks to the rest of our tools without writing a script. A trigger for new tasks would cover most of it.
TBTom Becker - Features
Custom fields on tasks
We track budget and client on every task. A couple of custom fields would replace the spreadsheet we keep next to Acme.
MLMia Laurent - Features
Two-factor sign-in
Our security review asks for it every year. An authenticator app option would be enough for us.
OHOmar Haddad
In Progress
4Actively being built
- Features
Dark mode
Late nights in Acme are hard on the eyes. A dark theme that follows the system setting would be perfect.
Marcus Chen - Features
Bulk edit tasks
Changing the assignee on twenty tasks one at a time takes forever. Let me edit a whole selection at once.
HSHana Sato - Features
Task templates
We set up the same onboarding checklist for every new client. Saving it once as a template would save us an hour each time.
NPNina Petrova - Features
Timeline view
Seeing tasks on a timeline would make it much easier to plan around deadlines and spot overlaps.
LPLeo Park
Done
9Recently shipped
- Integrations
Google Calendar sync
Due dates should show up on my calendar without copying them over one by one.
PNPriya Nair - Integrations
Slack alerts for due tasks
A message in our team channel the morning a task is due would stop things from slipping.
CDChloe Dubois - Bugs
Search freezes in big workspaces
With a few thousand tasks, typing in search locks the page for a second or two.
BABen Adler - Features
Keyboard shortcuts
Creating and moving tasks without the mouse would make Acme so much faster to use all day.
RMRavi Menon
Screenshots and annotation, in the same widget as the board.
The widget brings the board into your app: Home, Feedback, Roadmap, Updates, Notifications once a user is identified, and, with Conversations on, Messages, in one panel. When a customer writes a request, they can screenshot the page they're on, mark it up with arrows, boxes, and text, redact what shouldn't be shared, and attach it. The same capture works in a chat message. Identify a user once and their posts, votes, and messages in the widget are attributed to them; on Starter and up, the same identity follows them onto the board.
Messages is live chat. Customers write to you from inside your product, and your team answers from the dashboard where it already triages requests. Forward your support address and email lands in the same inbox, with no DNS changes. Conversations is in beta and free on every plan while it is.
One AI, across the whole product.
Juno is the AI operator built into UserJot. In the inbox, she answers new conversations first, in the customer's language, from your docs and the sites you point her at, and hands the thread to your team when a person is needed. When a customer describes a feature in chat, she finds the matching request on your board and shows it to them. Once they confirm, she files it or adds their vote.
In the changelog editor, Juno reads the requests you completed since the last post and writes the draft, with the title, tags, and linked requests filled in. She never publishes.
Sara Meyer
Team support
We were charged twice this month, can you help?
4:07 PM
Sorry about that! Refunds need a teammate, so I'm bringing one in now.
4:07 PM
Juno handed this conversation to the team
Hi, Sara here. Just refunded the duplicate charge, you'll see it back in a few business days.
4:09 PM
An MCP server your agents can use today.
Your agent can read requests, file and vote on them, move them along the roadmap, draft changelog posts, and answer conversations. Ask your coding agent what customers have asked for in the area you're working on, or have it mark the request shipped and draft the changelog entry when the work merges.
It comes with the API on Starter and Professional. Userback's MCP server starts on Team, and its REST API and webhooks on Business Plus.
Claude Code · connected to userjot
Leave whenever you want.
Pay monthly or yearly, and cancel from your settings. Export your posts as CSV any time, on every plan. No annual contract required, no notice window.
Userback vs UserJot, side by side.
| Feature | Userback | UserJot |
|---|---|---|
| Pricing | ||
| Pricing model | Flat per workspace, with seat and project caps; portal extra | Flat, by feature set |
| Plans | Free; Team $29; Business $79; Business Plus $159, billed yearly; Enterprise by quote | Free; Starter $29; Professional $59 |
| Public feedback board | Feature Portal, +$31 a month billed yearly, paid plans only | Every plan |
| Cheapest with a public board | $60 a month billed yearly, $78 month to month | Free |
| Free plan | 2 seats, 2 projects, feedback locked after 7 days | Unlimited users and posts, 2 boards, 3 admins |
| Seats | 2, 5, then “unlimited” capped at 50 active users by the terms | 3 on Free; no seat charge on paid plans |
| Trial | 14 days of Business Plus, no card | 14 days of Starter or Professional, from the dashboard |
| Board, roadmap, and changelog | ||
| Voting | Portal add-on | Every plan |
| Public roadmap | Portal add-on | Every plan, with votes and comments |
| Changelog | Portal announcements, with scheduling | Every plan, with scheduling |
| Post without an account | Widget reporters need no account; the portal can require a signed JWT | Guest posting, from $29 |
| Approval queue | With the Portal add-on, for widget and portal ideas | From $29 |
| Duplicate detection | AI Similar Feedback, on Business | As people type, on the board and in the widget |
| Custom statuses | Yes | Six fixed statuses |
| Languages | Widget in 22 languages | Board in 12 languages, including Arabic |
| Capture, AI, and support | ||
| Screenshot and annotation | Widget and browser extension | Widget, on posts and chat messages |
| Screen recording and replay | Recording; 3-minute replay on Business | No |
| Console and network logs | Business | No |
| Live chat and support inbox | None listed | Built in; chat and forwarded email in one inbox, free during beta |
| AI that answers customers | Not documented; drafts a reply from past answers for you to send, Business | Juno, in chat and email, on every plan during beta |
| AI changelog drafting | Not documented | Juno, in the editor, from the requests you completed |
| Surveys | NPS and CSAT, on Business | No |
| Branding and access | ||
| Custom domain | Editable workspace URL; your own domain not documented | From $29, like feedback.yourcompany.com |
| Remove vendor branding | Business Plus | $59 |
| Customer identity | SDK identify; JWT for the portal | Identify on every plan; automatic login from $29; SSO (JWT) at $59 |
| Team SSO | SAML, Enterprise | No |
| Private boards | Project access by role; the portal can require JWT | From $29; a customer sees only their own requests, and your team sees all of them |
| Integrations and API | ||
| Slack, Discord | Slack and Teams; no Discord listed | Both; one integration on Starter, all on Professional |
| Jira, Linear, GitHub, GitLab, ClickUp | Team | No |
| Intercom, Zendesk | Business Plus | No; UserJot has its own inbox |
| Zapier | Team | No |
| Native mobile SDK | iOS, Android, React Native; Business Plus | Swift SDK for iOS, documented |
| API and webhooks | Business Plus | API on Starter and Professional |
| MCP server | Team | Starter and Professional; Claude Code, Cursor, Codex, ChatGPT desktop, and other remote MCP clients |
| Leaving | ||
| Cancellation | Delete the workspace: immediate, remaining paid time forfeited, no refund | Any time, from settings |
| Downgrade to Free | Yes; feedback older than 7 days becomes inaccessible | Yes |
| Export | CSV on Business; API on Business Plus | Posts as CSV, any plan |
Userback facts checked against its pricing page, terms, and help center on . Userback's pricing page and plan guide disagree on some limits; where they do, the pricing page is used. If something has changed, tell us and we will correct it.
Switching from Userback to UserJot.
Export is the step that depends on your Userback plan. The rest is a CSV import with AI column mapping that you check before anything is written.
If your data doesn't fit the CSV path, email support@userjot.com and we'll migrate it with you.
Export from Userback.
On Business, export your feedback as CSV. On Business Plus, the REST API returns feedback and comments. On Free or Team there is no export; copy your portal ideas out by hand, or email us the portal URL and we'll help.Import into UserJot.
Upload the CSV. AI maps titles, descriptions, votes, authors, statuses, and dates to UserJot's fields; check the mapping, confirm, done.Put the board where customers already are.
Add the widget to your app, and on Starter or above, put the board on your own domain, like feedback.yourcompany.com.Then downgrade Userback, don't delete it.
Deleting the workspace cancels at once, forfeits what you've paid, and removes the data permanently. Downgrading to Free keeps the account, so export first and downgrade second.
Userback alternative FAQ
From $0 to $159 a month billed yearly, before the add-ons. Team is $39 a month or $29 billed yearly with 5 seats and 5 projects; Business is $99 or $79 with 25 projects; Business Plus is $199 or $159 with 50 projects. Enterprise is quoted by sales. The Feature Portal, which is the public board, roadmap, and announcements, is $39 a month or $31 billed yearly on top of any paid plan. Recording every user session is a custom quote on Business Plus.
Your customers are already talking.
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