What is an in-app feedback widget?

It's a button inside your product that opens a panel where customers post ideas, vote on requests, check your roadmap, and read your product updates, without going to another site. UserJot's widget can carry live chat too: turn on Conversations and a Messages page joins the rest.

How do I add the widget to my site?

Paste two script tags before your closing body tag, with the project ID from your dashboard. The button appears in the bottom-right corner. If your site blocks inline scripts, a single-tag version reads the project ID from an attribute instead.

Does it work with React and Next.js?

Yes. It's a script, not an npm package, so it works in any framework. In a React app, paste the snippet into index.html; in Next.js, add it to your root layout with next/script. Then call uj.identify when your user signs in, and uj.open from any component. Calls wait for the script to load, so their order doesn't matter.

Is the feedback widget free?

Yes. It's on every plan, including Free, which doesn't expire and has unlimited users and posts. Removing “Powered by UserJot” from the widget is part of Professional.

Can I open the widget from my own button?

Yes. Turn off the default launcher and call uj.open() from your button, or give UserJot a selector and it uses the element you already have. uj.open also takes a destination, like { to: 'feedback', compose: true } to start a new post. Listen for the unread event to show a count on your button.

How does the widget know who my users are?

Call uj.identify with the user's ID, plus their email, name, and any traits or companies you want to see in UserJot. Their posts, votes, and messages are then tied to that account. To make sure no one can pose as someone else, sign a short-lived token on your server and pass that instead.

Will it slow down my site?

No. The script loads asynchronously, so your page never waits for it. The button comes first, and the rest of the widget loads on its own.

Does it work on phones?

Yes. On a phone the widget opens full screen, with the same pages it has on a desktop.

What about live chat and Juno?

Live chat and Juno are in beta, and they aren't part of any plan's price yet.

The in-app feedback widget that keeps customers in the loop.

Customers post ideas, vote, chat with your team, and see what shipped without leaving your app. It’s free and takes one snippet.

Get started free

UserJot

Hi there 👋

How can we help?

Online

Send us a message

Typically replies in a few minutes

Write a message...

FeedbackRequest features & vote on ideas

RoadmapSee what we're building next

What's newLatest updates & releases

Every day, the teams behind Tally, OpenPanel, Drizzle, SuperWhisper, Scite, Throne, Nuelink, Ghostbase, and hundreds of others talk with their customers in UserJot.

It speaks up, then gets out of the way.

The widget waits in your app as one small button. When there’s something for a customer, the button tells them, then goes quiet again.

“We set up UserJot and our users actually started leaving feedback.”

Carl Lindesvärd, Founder, OpenPanel

No form, just a sentence.

Customers write what they want the way they’d say it. UserJot titles the post, files it on the right board, and shows them any request that already matches.

Titled and filed for you: UserJot writes the title and picks the board, so the post arrives ready for your team.
Screenshots included: Customers attach images, paste them, or capture their screen without leaving the widget.
A vote, not a duplicate: When the request already exists, it appears under the draft with a button to vote.

Give feedback

any chance of an iphone app? i mostly check acme on my phone

Similar request

Mobile app

The whole web app on iPhone and Android, with push notifications when something needs you.

Planned

128

Post

Fits your product, down to the corner.

Pick how it looks in the snippet, then open it from anywhere in your app with one line of code.

Either corner: Bottom left or bottom right, as far from the edges as you like.
Light, dark, or auto: Match your app, or follow each visitor’s system setting.
Your own button: Hide the default button and open the widget from yours, with a live unread count.
Opens where you point: Send customers straight to a new post, the roadmap, one update, or Messages.
Full pages, inline: Put your board, roadmap, or changelog inside a page of your app, in step with your URLs.
Updates that open themselves: Turn on full announcements and your newest post opens on a customer’s next visit.

Questions answered where they come up.

Turn on Conversations and the widget gets a Messages page. Juno answers first and brings in your team when a person should take over.

Juno replies in seconds: She answers from your docs and your site, day or night.
Your team steps in: When Juno can’t solve it, she hands the conversation to a person, in the same thread.
No “who are you?”: Signed-in customers skip the contact form, and your replies reach their account email.

Sara Meyer

Team support

We were charged twice this month, can you help?

4:07 PM

Sorry about that! Refunds need a teammate, so I'm bringing one in now.

4:07 PM

Juno handed this conversation to the team

Hi, Sara here. Just refunded the duplicate charge, you'll see it back in a few business days.

4:09 PM

“The UI is next-level, and the pace of improvement has been amazing!”

Nuno Tomás, Founder @ IsDown

Set up in a few minutes.

Paste the snippet

It goes before your closing body tag, in index.html for a React app. In Next.js, add both tags to your root layout with next/script. The button shows up in the bottom-right corner.

<script>
  window.uj ||= new Proxy({}, {
    get: (_, p) => p == 'then' ? 0 : (...a) => {
      (window.$ujq ||= []).push([p, ...a]);
    }
  });
  uj.init('YOUR_PROJECT_ID');
</script>
<script type="module" async src="https://cdn.userjot.com/sdk/v3/uj.js"></script>

Installation guide →

2
Tell it who’s signed in
Call this once your app knows the user. Their posts, votes, and messages are tied to their account.
```
uj.identify({
  user: { id: user.id, email: user.email, firstName: user.firstName }
});
```
Identify users →
3
Open it from your own buttons
Point any button in your app at a page of the widget, like a new post, the roadmap, or Messages.
```
uj.open({ to: 'feedback', compose: true });
```
Controlling the widget →

Everything else, A to Z.

A

Automatic login: Links from the widget to your board arrive signed in.

C

Comments: Customers read and add to the thread on any request.
Companies and traits: Send each user’s plan, seats, or company with them.

E

Events: Hear when the widget opens, closes, or has something unread.

M

Mobile layout: On a phone, the widget opens full screen.

N

No inline scripts: A one-tag install for sites that don’t allow them.
Notifications: Replies and votes on the posts a customer follows.

R

Remove branding: Hide “Powered by UserJot” from the widget.

S

Search: Customers look for a request before posting their own.
Signed identity: Verify each user with a short-lived token from your server.
Style isolation: The widget renders in its own shadow DOM, apart from your CSS.

Questions, answered.

: It's a button inside your product that opens a panel where customers post ideas, vote on requests, check your roadmap, and read your product updates, without going to another site. UserJot's widget can carry live chat too: turn on Conversations and a Messages page joins the rest.
: Paste two script tags before your closing body tag, with the project ID from your dashboard. The button appears in the bottom-right corner. If your site blocks inline scripts, a single-tag version reads the project ID from an attribute instead.
: Yes. It's a script, not an npm package, so it works in any framework. In a React app, paste the snippet into index.html; in Next.js, add it to your root layout with next/script. Then call uj.identify when your user signs in, and uj.open from any component. Calls wait for the script to load, so their order doesn't matter.
: Yes. It's on every plan, including Free, which doesn't expire and has unlimited users and posts. Removing “Powered by UserJot” from the widget is part of Professional.
: Yes. Turn off the default launcher and call uj.open() from your button, or give UserJot a selector and it uses the element you already have. uj.open also takes a destination, like { to: 'feedback', compose: true } to start a new post. Listen for the unread event to show a count on your button.
: Call uj.identify with the user's ID, plus their email, name, and any traits or companies you want to see in UserJot. Their posts, votes, and messages are then tied to that account. To make sure no one can pose as someone else, sign a short-lived token on your server and pass that instead.
: No. The script loads asynchronously, so your page never waits for it. The button comes first, and the rest of the widget loads on its own.
: Yes. On a phone the widget opens full screen, with the same pages it has on a desktop.
: Live chat and Juno are in beta, and they aren't part of any plan's price yet.

Your customers are already talking.

Give them one place to ask, and give your team and your agents one place to answer.