The Front alternative with no seats, chat and email together.

$25 per seat a month on Starter, $65 on Professional, and $105 on Enterprise billed yearly, or $35 and $85 monthly; Enterprise is yearly only. Starter holds one channel type and up to 10 seats, Professional up to 50. Autopilot, the AI agent, is billed per conversation at $0.05 to $0.89 by what it did, with nothing included after a 30-day trial. Copilot, the drafting assistant, is $20 a seat a month on Starter and Professional. WhatsApp bills Meta's fees plus 20%, an extra 100 API requests a minute is $200 a month, and contracts over $25,000 a year carry a required onboarding package. The worked bills for 2, 5, and 10 seats are in our Front pricing guide.

No. There is a 14-day trial of Professional with no card, limited to 15 teammates, 5 workspaces, 30 channels, and 5,000 messages, and then a paid plan. Pages that say Front starts at $19 a seat describe the plans Front retired by August 2025.

UserJot's Free plan covers support email, live chat, Juno, a public feedback board, roadmap, and changelog for a team of three, with unlimited customers and no end date. Help Scout's free plan has 5 users, one inbox, and 100 helped contacts a month. Zoho Desk is free for three users, Crisp for 2 seats with the chat widget, Chatwoot's cloud plan for two agents, and HubSpot Service Hub for two users with HubSpot branding on the chat. Lists that give Missive or Hiver a free plan are out of date. Missive's pricing page shows a 30-day trial only, and Hiver's a 7-day trial.

Front is a shared inbox. Support addresses, SMS, WhatsApp, social accounts, and its Front Chat widget land in one place where a team assigns, comments on, and co-drafts replies, with rules, round-robin assignment, tags, and a public knowledge base. Autopilot answers customers from the knowledge base and the pages you point it at, hands off to a person, and is billed per conversation; Copilot drafts for teammates. Professional adds macros, time goals, SAML SSO, and multiple channel types; Enterprise adds unlimited rules, Smart rules, and QA.

FrontApp, Inc., a private company in San Francisco, founded in 2013 by Mathilde Collin and Laurent Perrin. Dan O'Connell has been CEO since 2024. The company has raised $204 million, including a $65 million Series D in June 2022 at a $1.7 billion valuation, acquired Idiomatic in November 2024, and reported passing $100 million in annual recurring revenue in 2025. Front says more than 9,300 businesses use it.

Five reasons, in the order the reviews repeat them. The July 2025 inbox redesign and the clicks it added is the most repeated, with 33 posts, most of them on Front's own community in the weeks after the launch; the opening post of the main thread, which has 62 replies, says "Personally, I'm struggling to find the value of the changes compared to the old model." Price and per-seat cost come next, in 14 of the 31 Trustpilot reviews we read and in Hacker News comments going back to 2020, where "Missive is 1/3 the price of Front and offers the exact same product" dates from December 2020. Then contracts, seat minimums, and billing after cancelling; features moved to a higher tier, including the channel split; and vendor support. Outlook and Gmail sync comes up five times: a February 2026 Trustpilot review says "Front changed its Outlook integration so that it is no longer a true two-way sync."

Per conversation, at the highest level Autopilot reached in it: $0.05 for triage, $0.39 for a handoff where it drafted or replied before a person finished, and $0.89 for a resolution with no human reply. Paid plans include no conversations after the 30-day trial, which covers up to 1,000 resolutions; volume discounts need a prepaid commitment, and a maximum conversation limit is set by contacting Front. Copilot, which drafts for teammates, is $20 a seat a month on Starter and Professional and included on Enterprise.

For a team of three with email and chat, Front is $255 a month on Professional billed monthly, or $195 yearly, before Autopilot, and the Starter plan at $25 fits only if the team runs one channel type. A post on Front's community in July 2026 asks the question from "a small company with just a few people handling customer communication." A 2021 Hacker News comment from a team of about five, on the plans of the time, put its Front bill "around $240/month" once the support and media aliases were added. The same team of three pays $0, $29, or $59 a month on UserJot, for the workspace.

No. UserJot has no Front importer, and support conversations start fresh the moment you forward your address. Export contacts as CSV and request the conversation export from Front support, and keep them as an archive. Feature requests you tagged in Front can be loaded onto the feedback board with the CSV import once you have them in a spreadsheet, and it suggests the column mapping for you to confirm.

Front keeps the account readable for 30 days after the term ends, with sending, comments, the knowledge base, and the API switched off, and then deletes it under its retention policy. Fees already paid are not refunded. Request the conversation export from Front support before you cancel. Front acknowledges a request within 72 hours.

Front is a shared inbox priced per seat, with one channel type on its cheapest plan, an AI priced per conversation, SMS and WhatsApp, Office 365 and Gmail sync, time goals, free guest seats, and a long integration list. UserJot is support email, live chat, and Juno in one inbox, next to a public feedback board, roadmap, and changelog, priced flat with no seats. Both have an AI agent that answers from your docs, a REST API, and an MCP server. Front adds the extra channels, the rules, Jira, Linear, Salesforce, HubSpot, and Zapier. UserJot adds the board, roadmap, and changelog, with chat and email together on every plan.

We make UserJot, so weigh this accordingly. For a SaaS team whose support happens in a support address and a chat widget, and who want feature requests to land on a board, UserJot, at $0 to $59 a month with no seats. For Front's shared inbox shape at a lower seat price, Missive from $14 a user a month billed yearly, or $24 with rules, integrations, and AI. For email and chat on one seat with a free plan to start on, Help Scout. For staying inside Gmail, Hiver. For self-hosting, Chatwoot. If SMS, WhatsApp, time goals, or the Salesforce and HubSpot integrations are why you're on Front, Zendesk has all of them and UserJot has none.

Front's own comparison pages are against Zendesk, Freshdesk, Intercom, Help Scout, Salesforce, Hiver, Missive, and Pylon, and its June 2026 list of Front alternatives names Fin, Freshdesk, Trengo, Missive, Help Scout, and Zendesk. The Front app alternatives lists we found name Zendesk, Freshdesk, Missive, Help Scout, Hiver, and Intercom most often, then HubSpot Service Hub, Tidio, Zoho Desk, and Gorgias. Missive is the tool reviewers who left Front moved to most often, and two wanted Outlook back.

Chatwoot is an open source alternative to Front you can self-host, with live chat, email, a free cloud plan for two agents, and a Startups plan that is free for open-source projects; its founder answered a 2021 Hacker News question with "Chatwoot can be a viable alternative to frontapp." FreeScout and Libredesk are the open source shared inboxes at the top of AlternativeTo's Front page.