What is live chat software?

It lets customers message your team from your website or app and get an answer while they’re still there. UserJot puts chat in the same widget as your feedback board, roadmap, and product updates, so customers ask right where they got stuck.

How do I add live chat to my website or app?

Add the UserJot widget with one snippet, then turn on Conversations in Settings. The widget gets a Messages page right away. If you already run the current widget for feedback, it’s one switch.

Is the live chat free?

Yes, while Conversations is in beta. It’s free on every plan, including Free, with one forwarding address for support email and up to five knowledge sources for Juno. When the beta ends it will join the paid plans, and beta workspaces will hear before anything changes.

What does Juno answer from?

The websites you crawl, the files you upload, and a short description of your product that she drafts from your site and you can edit. When a customer asks for a feature, she also searches your feedback board.

What happens when Juno can’t answer?

She tells the customer a teammate is taking a closer look and hands the conversation to your team. You get a notification, and an email if nobody picks it up. Juno stays out of the thread until someone hands it back. Customers can also just ask for a person.

Does live chat connect to my feedback board?

Yes. When a customer asks for a feature, Juno finds the matching request and shows it in the chat. Once they say yes, she adds their vote and they follow it, or she posts it as a new request. When it ships, they get an email.

Can we answer support email in the same inbox?

Yes. Forward your support address to UserJot and each email becomes a conversation next to your chats. Replies go out as email, attachments work both ways, and when the customer writes back it lands in the same thread.

Do you charge per seat?

No. Each plan has one flat price. Free includes three teammates, and Starter and Professional include up to 100, so adding someone to the inbox doesn’t change your bill.

What do customers see when we’re offline?

The widget never says “offline.” It shows a green dot when someone is online or within their hours, and “Team support” the rest of the time. When a conversation is waiting on your team and nobody’s around, the customer gets one note that your team has been told. New questions still get Juno at any hour.

Can my own AI agent answer conversations?

Yes. Connect it to the UserJot MCP server and it can read new conversations, reply, leave a private note, assign, and resolve. Once your agent replies, Juno stays out of that conversation.

How is UserJot different from Intercom or Crisp?

Those are support tools. UserJot is live chat plus your feedback board, roadmap, and changelog, in one widget and one dashboard. When a customer asks for a feature in chat, it becomes a vote on your board, and they hear when it ships.

Live chat software that answers in seconds.

Chat with customers inside your app. Juno answers from your docs, hands the hard ones to your team, and turns feature requests into votes.

Get started free

UserJotPro

New Request

Public Board

Conversations

Queue

Open5

All

Visitors

Requests

Pending6

In Review3

Planned12

In Progress4

Workspace

Roadmap

Changelog

Members

Docs

SupportOnline

AllQueue

Search conversations…

Priya Shahnow

Is there a way to export all the votes to a CSV?

Alex Martin4m

Done. Your vote is in and you’re following it, so you’ll get a note the day it goes live.Resolved

Visitor 45802712m

Hey, how does pricing work for bigger teams?

Marcus Lee1h

The widget isn’t showing up on our docs site.

Sofia Ramos3h

You can turn those off under Settings, then Notifications.Resolved

Daniel Kim5h

Can Juno answer our customers in Spanish?Resolved

Emma Wilson1d

Could we get SSO on the Pro plan?

Noah Fischer1d

Thanks, that fixed it!Resolved

Lena NovakSep 22

Your API key is under Settings, then API.Resolved

Omar HaddadSep 21

Is there a Zapier integration yet?Resolved

Grace LiuSep 20

Love the new changelog page.Resolved

Alex Martin

Resolved

Today

Any plans for a mobile app?

4:07 PM

Good news, that’s already on our board. Want me to add your vote so you hear when it ships?

Mobile app

The whole web app on iPhone and Android, with push notifications when something needs you.

Planned

128

4:07 PM

Yes please!

4:08 PM

Done. Your vote is in and you’re following it, so you’ll get a note the day it goes live.

4:08 PM

Juno resolved this conversation· 4:09 PM

Reply to Alex…

Every day, the teams behind Tally, OpenPanel, Drizzle, SuperWhisper, Scite, Throne, Nuelink, Ghostbase, and hundreds of others talk with their customers in UserJot.

Juno goes first. Your team, when it counts.

Every new conversation gets an answer right away. When a question needs a person, Juno brings your team into the same thread, so the customer never starts over.

Juno

Replies instantly

Hey! Is there a way to export my invoices?

4:07 PM

Yes! Head to Settings → Billing and choose Export. You'll get a CSV with every invoice on your account.

4:07 PM

Taught by your docs, tuned to your voice.

Point Juno at your site and your files, then choose how she sounds. There’s no prompt to write or keep up to date.

Your site and your files: Crawl your website and upload your guides. Juno answers from what you gave her.
Your tone: Set her tone, how long her replies run, how formal she is, and whether she uses emoji.
A note while she looks: On a longer question, she tells the customer she’s checking before she answers.
Their language: She replies in whatever language the customer writes in.
Email, too: Forwarded support email gets an answer from Juno, written as an email.
Off with one switch: Turn Juno off and every new conversation goes straight to your team.

“Instead of piecing together feedback from support, email, and social, we have one hub to collect feedback, gauge interest, and keep users updated.”

Corey Rabazinski, VP of Marketing, Scite

Built for the everyday.

Chat and email, one inbox.

Forward your support address, and email lands right next to chat.

All4

Priya Shahnow

Can we move to yearly billing?

Alex Martin4m

Done. Your vote is in and you’re following it.Resolved

Marcus Lee1h

The widget isn’t showing up on our docs site.

Sofia Ramos3h

Re: Adding teammates to our workspaceResolved

PSPriya ShahEmailnow

Yearly billing

Hi team,

We’d like to switch to yearly billing before our renewal next month. Could you send an updated invoice?

Priya, Northwind

Every language, live.

Read customers in your language. They get replies in theirs.

Talk, and it types.

Say your reply out loud and it comes out as clean text.

Remind me in two days.

Type /remind in a reply, and you get a nudge when it’s time to follow up.

Handoffs come with notes.

When Juno brings in your team, she leaves a private note, so no one asks the customer twice.

Files, both ways.

Customers send screenshots and files. You send them right back.

From “any plans?” to “it’s live.”

“Any plans for a mobile app?”Chat
Marcus votedBoard
SRSofia votedWidget

Planned12acme.userjot.com/roadmap

Emailed 128 votersjust now

NewOctober 14

Acme 2.4: The whole app, on your phone

You asked for this more than anything else. Acme is now on iPhone and Android, with every project, comment, and file you have on the web.

Mobile app128 votes

Acme

to Alex Martin

9:41 AM

Hi Alex,

A submission you upvoted is now completed:

Mobile app

Pending

Mobile app

The whole web app on iPhone and Android, with push notifications when something needs you.

SRDK

1 votes

“Ever since we added UserJot, the most common thing users mention in reviews is that we actually listen.”

Igor Amidzic, Founder, Kualia

Open when you’re in, honest when you’re not.

Customers see when your team is around and how soon to expect a reply, so nobody waits on a promise you didn’t make.

A green dot that means it: It shows only when someone on your team is online or within their hours.
Everyone’s own hours: Each teammate sets a weekly schedule in their own timezone.
A reply time that’s true: Show how fast you usually reply, measured from your replies, or set it yourself.
One away note: If a conversation is waiting on your team after hours, the customer gets one note that you’ve been told.
Replies that find them: Gone by the time you answer? Your reply reaches their email, and they can write back from there.
Ask who they are: Ask visitors for a name or email, optional or required. Signed-in customers skip it.

Set up in a few minutes.

Add the widget

Paste the snippet before your closing body tag. If this version of the widget is already on your site, skip ahead.

<script>
  window.uj ||= new Proxy({}, {
    get: (_, p) => p == 'then' ? 0 : (...a) => {
      (window.$ujq ||= []).push([p, ...a]);
    }
  });
  uj.init('YOUR_PROJECT_ID');
</script>
<script type="module" async src="https://cdn.userjot.com/sdk/v3/uj.js"></script>

Installation guide →

2
Turn on chat and teach Juno
In Settings, turn on Conversations and the widget gets a Messages page. Then crawl your site, upload your guides, and switch Juno on. She answers from what you gave her.
Teach Juno →
3
Open chat from your own button
Point a “Contact support” button in your app at Messages, with the first words already typed.
```
uj.open({
  to: 'messages',
  compose: { text: 'I need help with ' }
});
```
Controlling the widget →

Everything else, A to Z.

A

API and MCP: Your own agents read, reply, and resolve.
Assignment: Give a conversation to one teammate.

B

Blocked senders: Stop a sender or an IP address from writing in again.

C

Companies and traits: The company and traits you send, on every customer.
Custom greeting: Write the line customers see before they start a chat.
Customer profile: Activity, device, location, and language beside the thread.

E

Email authentication: Each email shows whether it passed SPF, DKIM, and DMARC.

H

Hand back to Juno: When you’re done, Juno takes the thread again.

I

Internal notes: Talk it over in the thread. The customer never sees it.

L

Linked requests: The features a customer asked for, on their profile.

N

Notifications: Browser alerts, and an email when a handoff sits unread.

P

Pause new chats: Stop new conversations from starting for a while.

S

Search: Find any conversation by what was said.
Snooze: Hide a thread until it needs your team again.
Spam filter: Spam and marketing email stays out of the queue.

T

Typing indicator: Customers see when your team is writing back.

V

Visitors: Who’s on your site right now, on a live map.

Questions, answered.

: It lets customers message your team from your website or app and get an answer while they’re still there. UserJot puts chat in the same widget as your feedback board, roadmap, and product updates, so customers ask right where they got stuck.
: Add the UserJot widget with one snippet, then turn on Conversations in Settings. The widget gets a Messages page right away. If you already run the current widget for feedback, it’s one switch.
: Yes, while Conversations is in beta. It’s free on every plan, including Free, with one forwarding address for support email and up to five knowledge sources for Juno. When the beta ends it will join the paid plans, and beta workspaces will hear before anything changes.
: The websites you crawl, the files you upload, and a short description of your product that she drafts from your site and you can edit. When a customer asks for a feature, she also searches your feedback board.
: She tells the customer a teammate is taking a closer look and hands the conversation to your team. You get a notification, and an email if nobody picks it up. Juno stays out of the thread until someone hands it back. Customers can also just ask for a person.
: Yes. When a customer asks for a feature, Juno finds the matching request and shows it in the chat. Once they say yes, she adds their vote and they follow it, or she posts it as a new request. When it ships, they get an email.
: Yes. Forward your support address to UserJot and each email becomes a conversation next to your chats. Replies go out as email, attachments work both ways, and when the customer writes back it lands in the same thread.
: No. Each plan has one flat price. Free includes three teammates, and Starter and Professional include up to 100, so adding someone to the inbox doesn’t change your bill.
: The widget never says “offline.” It shows a green dot when someone is online or within their hours, and “Team support” the rest of the time. When a conversation is waiting on your team and nobody’s around, the customer gets one note that your team has been told. New questions still get Juno at any hour.
: Yes. Connect it to the UserJot MCP server and it can read new conversations, reply, leave a private note, assign, and resolve. Once your agent replies, Juno stays out of that conversation.
: Those are support tools. UserJot is live chat plus your feedback board, roadmap, and changelog, in one widget and one dashboard. When a customer asks for a feature in chat, it becomes a vote on your board, and they hear when it ships.

Your customers are already talking.

Give them one place to ask, and give your team and your agents one place to answer.

Get started free

Free forever plan
No credit card
Set up in 30 seconds

Live chat software that answers in seconds.

Juno goes first. Your team, when it counts.

Taught by your docs, tuned to your voice.

Built for the everyday.

Chat and email, one inbox.

Every language, live.

Talk, and it types.

Remind me in two days.

Handoffs come with notes.

Files, both ways.

From “any plans?” to “it’s live.”

Open when you’re in, honest when you’re not.

Set up in a few minutes.

Add the widget

Turn on chat and teach Juno

Open chat from your own button

Everything else, A to Z.

A

B

C

E

H

I

L

N

P

S

T

V

Questions, answered.

Your customers are already talking.