Live chat software
Live chat that answers before your team picks up.
UserJot Conversations puts real-time chat inside your product. Juno, the AI agent, answers from your docs in seconds and hands off to your team when it matters. Chat and support email land in one shared inbox, with no per-seat pricing. Free while in beta.
Shipping inside product-led companies
Outcomes
Fast answers that feed your roadmap.
Live chat usually means another tool, another inbox, and another per-seat bill. Conversations lives next to your feedback board, so questions get answered in seconds and feature requests land where they count.
Answers in seconds
Juno replies from your docs the moment a customer asks. Most questions never wait for a human.
One inbox for chat and email
Forward your support address and email lands next to chat in the same queue. One place to answer everything.
Feature requests become votes
When a customer asks for a feature, Juno adds their vote to the matching request on your board.
No per-seat pricing
Bring the whole team into the inbox. Support headcount never touches your bill.
Meet Juno
An AI agent that knows your product and knows its limits.
Juno handles the first reply on every new conversation. It answers from the websites you crawl and the files you upload, keeps the customer posted while it researches, and hands off to your team the moment a question needs a human. No scripts to build, no decision trees to maintain.
Trained on your docs
Point Juno at your website and upload your guides. It answers from what you gave it instead of inventing product facts.
Hands off like a pro
Low confidence, a safety concern, or a customer asking for a person all trigger a handoff. Your team gets notified and Juno steps aside.
Your voice, your rules
Tone, reply length, formality, and emoji use are all settings. Juno sounds like your team on its best day.
Speaks their language
Juno replies in the customer's language, and your team can read and answer any thread in their own with built-in translation.
Honest while it works
On longer questions Juno posts a short update so the customer knows it is digging, not gone.
Autopilot is optional
Pause Juno anytime and new conversations go straight to your team. It finishes what it already started and takes nothing new.
Shared inbox
A queue that shows what your team owes, nothing else.
The inbox opens on the Queue: conversations waiting on your team, oldest first. Juno-handled threads stay out of it until they need a human. Answer, resolve, and the next one loads. It works like an inbox you can actually finish.
Snooze and reminders
Snooze a conversation for the team or set a personal reminder with a note. Due reminders pull the thread back into your queue.
Internal notes
Discuss context privately inside the thread. Notes are never visible to the customer.
Customer context
Every thread carries who the customer is: their activity, device, location, language, and the feedback requests linked to them.
Spam handled quietly
Inbound email runs through a classifier. Real people reach the inbox, marketing blasts and cold outreach land in quarantine, and you can block senders outright.
Presence and read state
See who on the team is looking at a thread, whether the customer read your reply, and who is typing, live.
Support email included
Forward support@yourcompany.com and email becomes conversations with full threading and attachments, answered next to chat.
The feedback loop
The only live chat that ends in a shipped feature.
Every support tool eventually hears the same message: any plans to add X? In a normal helpdesk that becomes a ticket, the ticket gets closed, and the signal dies 01.
In UserJot, Juno searches your public feedback board the moment the question lands. If the request exists, the customer sees it as a card right in the chat, votes on it, and follows it with one confirmation 02. If it does not exist, Juno drafts it and files it with their blessing 03.
From there the normal UserJot loop takes over. The request climbs the board, lands on your roadmap, and when you ship it, everyone who asked hears about it. Support stops being a cost center that archives demand and starts being the place your roadmap gets its evidence 04.
One widget
Chat, feedback, roadmap, and changelog. One install.
Conversations does not add another floating bubble to your product. Messages joins feedback, roadmap, and updates in the widget you already installed, so customers get support, share ideas, and see what shipped without leaving your app.
No new install
Already running the widget? Turning on Conversations adds chat to it immediately.
One launcher, one badge
Unread replies and fresh changelog posts share the same launcher. One place to look.
Attachments and screenshots
Customers attach images and files in chat, your team sends them back. Bug reports arrive with evidence.
History that follows sign-in
Signed-in users see their conversations across devices. Guests keep theirs on the device they used.
Real presence
Customers see when your team is actually online, backed by operator schedules instead of a fake green dot.
Mobile-ready
The messenger is responsive and keyboard-friendly, in desktop browsers, mobile browsers, and webviews.
Pricing
Free while in beta. Never priced per seat.
Conversations is free during the beta on every plan, including the free one. When it graduates, it joins the paid plans and existing workspaces get generous notice first. What will not change: UserJot has flat pricing, so your whole team can work the inbox without a per-agent bill.
Getting started
Live chat on your site this afternoon.
Install the widget
One script tag in your document head. If you already run UserJot for feedback, you are done with this step.
Turn on Conversations
Flip the switch in Settings. Chat appears in your product immediately and the inbox shows up in your dashboard.
Teach Juno and add your team
Crawl your website, upload your docs, and add operators with their schedules. Forward your support address when you are ready for email.
Full setup details in the help center and the widget docs.
Start chatting
Your users are already in your product. Talk to them there.
Turn on Conversations and your product grows a messenger. Juno takes the first reply, your team takes the hard ones, and every feature request becomes a vote instead of a closed ticket.
Live chat, AI answers, and a shared inbox, free while in beta.
Free while in beta · No credit card · No per-seat pricing
Questions
Frequently asked, plainly answered.
Setup, the AI agent, email forwarding, pricing, and how live chat connects to your feedback board.
Live chat software lets your customers message your team in real time from inside your product or website, instead of writing an email and waiting. UserJot Conversations adds a Messages section to the same widget that already handles feedback, roadmap, and changelog, so customers ask questions right where they hit the problem.
Install the UserJot widget with one script tag, then turn on Conversations in Settings. Chat appears right away, with nothing else to install. If you already run UserJot for feedback, enabling Conversations is a single toggle.
Yes. Conversations is free while in beta, on every plan including the free one. When it leaves beta it will join the paid plans, and existing workspaces get generous notice before anything changes. There is no per-seat pricing on any UserJot plan.
Juno reads the websites you crawl and the files you upload, then answers customer questions from that knowledge with first replies in seconds. It posts a short update while it researches longer questions, matches the tone and length you configure, and replies in the language the customer writes in. When it is not confident, it hands the conversation to your team instead of guessing.
Juno hands off. The customer is told a teammate is stepping in, your team gets a push notification immediately and an email if nobody reads it, and Juno stays quiet until a human hands the conversation back. A customer can also just ask for a person and Juno will step aside.
Yes. Forward your support address to a UserJot inbox and inbound email becomes conversations in the same queue as chat. Replies go out from the same thread, attachments work in both directions, and a customer replying to the email continues the conversation.
No. Every UserJot plan has flat pricing. Your whole team can join the inbox, and inviting one more person to help with support never changes your bill.
You set weekly schedules per operator, and customers see honest presence. When nobody is available and a conversation is waiting on your team, an automatic away reply sets expectations once per conversation. You can also show a reply-time expectation like "typically replies in a few minutes".
Yes. The widget is framework-agnostic and SPA-friendly. One script tag in your document head works the same in React, Vue, Svelte, Angular, Next.js, and anything else that runs in a browser.
Yes. Set the greeting, decide whether to ask for email and name before or during a chat, choose the reply-time expectation, and control whether new conversations can be started at all. The messenger picks up your workspace branding automatically.
Yes, and this is the part other live chat tools miss. When a customer asks about a feature, Juno searches your public feedback board, shows the matching request as a card in the thread, and with the customer's confirmation adds their vote or files a new request. When you ship it, they hear about it.
Those are standalone support tools. UserJot puts live chat, an AI agent, and a shared inbox in the same product as your feedback board, roadmap, and changelog, in one widget and one dashboard. Support conversations turn into roadmap votes instead of dying in a ticket archive, and flat pricing means no per-seat math as your team grows.