Tally,
OpenPanel,
Drizzle,
SuperWhisper,
Scite,
Throne,
Nuelink,
Ghostbase,Chat and email, one inbox.
Forward your support address, and email lands right next to chat.
Customer support software for SaaS teams without the agent seats.
Live chat in your app and support email in one inbox. Juno answers from your docs first, your team steps in when a person should. One flat price for the workspace, and free while Conversations is in beta.
Every day, the teams behind Tally, OpenPanel, Drizzle, SuperWhisper, Scite, Throne, Nuelink, Ghostbase, and hundreds of others talk with their customers in UserJot.
What support software a SaaS team needs, and what Conversations is.
Customer support software is where your customers’ questions land and get answered: a chat in your app, an inbox for the email they send, and, more and more, an AI agent that handles the routine questions before a person has to. The incumbents sell it by the agent seat and then meter the AI on top, so the bill grows with your headcount and again with every answer the agent gives.
UserJot Conversations is the support half of UserJot. Chat from the widget in your app and email forwarded from your support address land in one shared inbox. Juno answers from your docs first and hands off to your team when she isn’t sure. A feature request asked in chat becomes a vote on your feedback board. It’s one flat price for the whole workspace, with no agent seats, and free on every plan while it’s in beta.
Chat and email, one inbox.
A customer writes from the widget in your app, signed in or not, or emails support@yourcompany.com, which you forward to the address UserJot gives you. Both land in the same inbox, with the same three states: needs your team, Juno is handling it, or waiting on the customer. Assign a thread to one teammate, talk it over in internal notes, snooze it, set a reminder, search anything that was said.
Replies reach the customer wherever they are. If they’ve left the page and you have their email, your reply goes there, and when they write back it lands in the same thread. Read messages in your language and translate your reply before you send it, dictate instead of typing, and send files both ways.
Juno answers first, your team steps in.
Juno is the AI agent built into the inbox. She answers from the sites you point her at and the files you upload, in the customer’s language, on chat and on email. When the customer asks for a person, when she isn’t confident, or when the answer isn’t in her sources, she hands the conversation to your team, with a private summary if you want one, and stays out of it until someone hands it back.
Turn her off and every new conversation goes straight to your team. Leave her on and your queue holds only the conversations that needed a person.
Built for the everyday.
Every language, live.
Read customers in your language. They get replies in theirs.
Talk, and it types.
Say your reply out loud and it comes out as clean text.
Remind me in two days.
Type /remind in a reply, and you get a nudge when it’s time to follow up.
Handoffs come with notes.
When Juno brings in your team, she leaves a private note, so no one asks the customer twice.
Files, both ways.
Customers send screenshots and files. You send them right back.
The same three teams, with and without the AI.
| Team | UserJot | Intercom | Zendesk | Help Scout |
|---|---|---|---|---|
| 2 agents, 500 conversations a month | $0 | $78 | $138 | $60 |
| The same two, AI answering 30% | $0 | $227 | $418 | $173 |
| 5 agents, 2,000 conversations | $29 | $195 | $345 | $150 |
| The same five, AI answering 30% | $29 | $789 | $1,495 | $600 |
| 10 agents, 5,000 conversations | $29 | $390 | $690 | $300 |
| The same ten, AI answering 30% | $29 | $1,875 | $3,590 | $1,425 |
| The bill grows with | Nothing | Seats and Fin outcomes | Agents and resolutions | Users and resolved sessions |
Monthly billing on each tool’s cheapest plan with live chat, from help desk pricing compared, where the arithmetic is shown. UserJot’s Free plan covers three teammates; Starter is $29 for up to a hundred.
From “any plans?” to “it’s live.”
“Ever since we added UserJot, the most common thing users mention in reviews is that we actually listen.”
Igor Amidzic, Founder, KualiaOpen when you’re in, honest when you’re not.
Customers see when your team is around and how soon to expect a reply, so nobody waits on a promise you didn’t make.
- A green dot that means it
- It shows only when someone on your team is online or within their hours.
- Everyone’s own hours
- Each teammate sets a weekly schedule in their own timezone.
- A reply time that’s true
- Show how fast you usually reply, measured from your replies, or set it yourself.
- One away note
- If a conversation is waiting on your team after hours, the customer gets one note that you’ve been told.
- Replies that find them
- Gone by the time you answer? Your reply reaches their email, and they can write back from there.
- Ask who they are
- Ask visitors for a name or email, optional or required. Signed-in customers skip it.
Set up in a few minutes.
- 1
Add the widget
Paste the snippet before your closing body tag. If this version of the widget is already on your site, skip ahead.<script> window.uj ||= new Proxy({}, { get: (_, p) => p == 'then' ? 0 : (...a) => { (window.$ujq ||= []).push([p, ...a]); } }); uj.init('YOUR_PROJECT_ID'); </script> <script type="module" async src="https://cdn.userjot.com/sdk/v3/uj.js"></script> - 2
Turn on chat and teach Juno
In Settings, turn on Conversations and the widget gets a Messages page. Then crawl your site, upload your guides, and switch Juno on. She answers from what you gave her. - 3
Open chat from your own button
Point a “Contact support” button in your app at Messages, with the first words already typed.uj.open({ to: 'messages', compose: { text: 'I need help with ' } });
Everything else, A to Z.
A
- Assignment
B
C
- Customer profile
E
- Email authentication
H
I
L
N
P
S
T
- Typing indicator
V
- Visitors
Questions, answered.
The place your customers’ questions land and get answered: a chat in your app, an inbox for support email, and an AI agent that handles the routine questions first. UserJot puts all three in the same workspace as your feedback board, roadmap, and changelog, so a question that is really a feature request becomes a vote.
Keep reading.
- The conversations inboxQueue, Open, and All, and how assignment and states work.
- Email forwardingForward your support mailbox so email and chat sit in one inbox.
- Help desk pricing comparedNine tools’ cheapest seat with chat, and what the AI adds.
- Intercom pricingSeats plus $0.99 per Fin outcome, worked through for three teams.
- Zendesk pricingWhy the $19 seat isn’t the one with chat, and what the AI meter adds.
- Help Scout vs IntercomWhich costs less, and for what kind of team.
- Best free live chat softwareThe free plans that hold up, and where each one stops.
- How to manage a shared inboxRunning support email as a team without losing threads.
Compared with Zendesk, Intercom, Freshdesk, and every other tool.
Your customers are already talking.
Give them one place to ask, and give your team and your agents one place to answer.
Get started free
- Free forever plan
- No credit card
- Set up in 30 seconds