Tally,
OpenPanel,
Drizzle,
SuperWhisper,
Scite,
Throne,
Nuelink,
Ghostbase,Free
Free, forever.
$0/ month
Get FreeWhat's included
- Unlimited posts
- Unlimited users
- 3 admin roles
- 2 feedback boards
- Public roadmap
- Public changelog
The Usersnap alternative with a free plan and a public board from day one.
UserJot is a Usersnap alternative with a public feedback board, roadmap, changelog, and live chat in one product. Flat pricing, unlimited users, free to start.
Every day, the teams behind Tally, OpenPanel, Drizzle, SuperWhisper, Scite, Throne, Nuelink, Ghostbase, and hundreds of others talk with their customers in UserJot.
At a glance.
| Feature | Usersnap | UserJot |
|---|---|---|
| Price | $59 to $549 a month, or $49 to $449 billed yearly; Enterprise by quote | Free, $29, or $59 a month, flat |
| Free plan | None; a trial its FAQ ends after 20 feedback items | Yes, unlimited users and posts |
| Public feedback board and roadmap | Professional plan, $259 a month | Every plan, with votes and comments |
| Changelog | 2 announcements on Starter, 50 on Premium | Every plan, no cap on posts |
| Live chat with customers | None listed; AI drafts email replies on Growth and up | Built in, with a shared inbox and Juno, an AI operator |
| Screenshots and screen recording | Annotated screenshots, 3-minute recordings, console and network logs | No |
Top Usersnap alternatives
Usersnap is a visual bug-reporting tool with a feedback board on its upper plans. If you came for the board, these are the alternatives to Usersnap worth a look.
UserJot
Get started freePublic feedback board, roadmap, changelog, and live chat in one product, on your own domain from $29 and inside your app, with Juno, an AI operator who answers customers and drafts your changelog, and an MCP server for your own agents. Flat pricing, unlimited users, free plan.
Best for: SaaS teams that want a feedback board and a support inbox in one tool, without a $259 plan to unlock the public board.
Visual bug reports with screenshots and recordings, plus a feature request portal sold as a paid add-on. Flat pricing per workspace.
Best for: Agencies and QA teams that want capture tools and a request portal from one vendor.
Website bug reports with screenshots and session data, sent straight to your issue tracker. No feedback board.
Best for: Teams whose feedback is bug reports and whose home is Jira, Trello, or GitHub.
Visual bug tracking pinned to elements on a live site. No feature requests, voting, or public feedback board.
Best for: Agencies reviewing client websites.
Feedback board, public roadmap, and changelog, priced by tracked users, with Jira, Linear, and Intercom integrations.
Best for: Teams that want a board with a long integration list and don't mind paying by the voter.
A feedback board, roadmap, and changelog, plus NPS and CSAT surveys, all in one widget. Metered on announcement views, popup views, emails, and AI credits.
Best for: Teams that want surveys in the same widget as feedback.
Where Usersnap falls short.
Usersnap has sold screenshot-based bug reporting for more than a decade: annotations, screen recordings, console and network logs, and two-way sync into Jira and Azure DevOps. It also has a public board that costs $259 a month, prices that went up this fall, a quota on everything, and no live chat with the person who reported the bug.
The feedback board is on the third plan
Public board and roadmap: Professional, $259 a month
Usersnap's public feedback board, voting, guest portal, and public roadmap first appear on the Professional plan, at $259 a month or $209 billed yearly. Starter, at $59, has two seats, two projects, one space, and two announcements. Its feedback stays inside your team. Removing “Powered by Usersnap,” webhooks, and the REST API wait for Premium, at $549 a month or $449 billed yearly. There is no free plan. Its FAQ ends the trial after 20 feedback items, its banner offers a free Premium month after 20 items and two channels, and an account that doesn't convert is deactivated after 90 days.
The price moved, and quotas moved with it
Growth $129 to $159, Professional $229 to $259, Premium $449 to $549
On September 17, 2026, Usersnap's pricing page showed Growth at $129 a month, Professional at $229, and Premium at $449. By October 5 they were $159, $259, and $549, and the plan cards had been repackaged. Starter went from five seats to two, and the monthly feedback and storage rows disappeared from the table. Usersnap published no announcement of the change that we could find. A Capterra review from March 2021 is titled “A bit expensive,” and one from April 2021 objected to the cost of integrations.
Projects, announcements, page views, and AI are all metered
Starter: 2 projects, 2 announcements, 100,000 page views a month
Every plan caps live projects (2, 10, 20, 50), announcements (2, 10, 20, 50), spaces (1, 1, 5, 10), and widget page views (100,000 to 2,000,000 a month). Each load of the snippet counts as a page view even when no widget is shown. The AI has its own meters: topic and sentiment analysis is 200 items on Professional and 300 on Premium, call and conversation extraction is 20, 40, or 100 signals, and AI reports are 10. No reset period is published for any of them. On Starter and Growth the analysis is an add-on with no published price. The Terms say repeated excess page views bring a notice of extra charges; the rate is not published.
It stops at capture
No live chat listed; AI drafts email replies
Usersnap lists no live chat. A report arrives with its screenshot and logs, and the conversation about it happens by email. On Growth and up, the AI drafts a reply in a friendly or professional style and you send it. Intercom is a source, with closed conversations pulled in for analysis. Whether the people who voted for a request hear when its status changes is not documented.
What UserJot does instead.
UserJot is the board: a public feedback board at its own URL, on your own domain from $29, a roadmap with votes, a changelog, and a widget that puts all three inside your app. It adds live chat and support email in one inbox, Juno, an AI operator who answers customers first and drafts your changelog, and an MCP server for your own agents. It does not take annotated screenshots or record screens.
Every plan has unlimited users and posts, including Free, and the public board is on all of them. Paid plans start at $29 a month with a 14-day trial, and you're live in minutes.
Starter
Staff pick. For small teams.
$29/ month
Get StarterEverything in Free, plus
- Custom domain
- Guest posting
- Automatic login
- 5 feedback boards
- Private boards
- One integration
Professional
For growing teams.
$59/ month
Get ProEverything in Starter, plus
- Unlimited boards
- Advanced search
- Single sign-on
- Unlimited integrations
- Unlimited admin roles
- Public identity masking
A public board, on every plan.
Anyone can post a request and vote on the board, on Free. When you mark a request Planned or In Progress, it moves to that column on the public roadmap, votes attached. Every status change emails everyone who posted, voted, or commented. When you mark one Completed, the changelog post links back to it.
The changelog is on every plan, with no cap on posts, and has drafts, scheduling, and a cover image. On Starter and up, any board can be made private: a customer sees only their own requests, and your team sees all of them.
Planned
12Committed and queued
- Features
Mobile app
The whole web app on iPhone and Android, with push notifications when something needs you.
Alex Martin - Features
Export reports to CSV
Finance needs the monthly numbers in a spreadsheet. A one-click export from any report would save us an afternoon every month.
SRSofia Reyes - Integrations
Zapier integration
We’d love to send new tasks to the rest of our tools without writing a script. A trigger for new tasks would cover most of it.
TBTom Becker - Features
Custom fields on tasks
We track budget and client on every task. A couple of custom fields would replace the spreadsheet we keep next to Acme.
MLMia Laurent - Features
Two-factor sign-in
Our security review asks for it every year. An authenticator app option would be enough for us.
OHOmar Haddad
In Progress
4Actively being built
- Features
Dark mode
Late nights in Acme are hard on the eyes. A dark theme that follows the system setting would be perfect.
Marcus Chen - Features
Bulk edit tasks
Changing the assignee on twenty tasks one at a time takes forever. Let me edit a whole selection at once.
HSHana Sato - Features
Task templates
We set up the same onboarding checklist for every new client. Saving it once as a template would save us an hour each time.
NPNina Petrova - Features
Timeline view
Seeing tasks on a timeline would make it much easier to plan around deadlines and spot overlaps.
LPLeo Park
Done
9Recently shipped
- Integrations
Google Calendar sync
Due dates should show up on my calendar without copying them over one by one.
PNPriya Nair - Integrations
Slack alerts for due tasks
A message in our team channel the morning a task is due would stop things from slipping.
CDChloe Dubois - Bugs
Search freezes in big workspaces
With a few thousand tasks, typing in search locks the page for a second or two.
BABen Adler - Features
Keyboard shortcuts
Creating and moving tasks without the mouse would make Acme so much faster to use all day.
RMRavi Menon
Chat, email, and feedback in one inbox.
Conversations adds a Messages page to the widget that already shows your board, roadmap, and changelog. Customers chat with you from inside your product, and your team answers from the dashboard where it already triages requests. Forward your support address and email lands in the same inbox, with no DNS changes.
When a customer describes a feature in chat, Juno finds the matching request on your board and shows it to them. Once they confirm, she files it or adds their vote. Conversations is in beta and free on every plan while it is.
One AI, across the whole product.
Juno is the AI operator built into UserJot. In the inbox, she answers new conversations first, in the customer's language, from your docs and the sites you point her at, and hands the thread to your team when a person is needed. There is no monthly count of items she may read.
In the changelog editor, Juno reads the requests you completed since the last post and writes the draft, with the title, tags, and linked requests filled in. She never publishes. The board itself checks for duplicates as people type, and five versions of the same request don't pile up.
Sara Meyer
Team support
We were charged twice this month, can you help?
4:07 PM
Sorry about that! Refunds need a teammate, so I'm bringing one in now.
4:07 PM
Juno handed this conversation to the team
Hi, Sara here. Just refunded the duplicate charge, you'll see it back in a few business days.
4:09 PM
An MCP server your agents can use today.
Your agent can read requests, file and vote on them, move them along the roadmap, draft changelog posts, and answer conversations. Ask your coding agent what customers have asked for in the area you're working on, or have it mark the request shipped and draft the changelog entry when the work merges.
It comes with the API on Starter and Professional, with no project count. Usersnap's connector covers two projects on Starter and five above that.
Claude Code · connected to userjot
Leave whenever you want.
Pay monthly or yearly, and cancel from your settings. Export your posts as CSV any time, on every plan. No notice period, no setup fees.
Usersnap vs UserJot, side by side.
| Feature | Usersnap | UserJot |
|---|---|---|
| Pricing | ||
| Plans | Starter $59, Growth $159, Professional $259, Premium $549 a month; Enterprise by quote | Free, Starter $29, Professional $59 a month |
| Billed yearly | $49, $129, $209, $449 a month | Monthly or yearly |
| Free plan | No; its FAQ ends the trial after 20 feedback items | Unlimited users and posts, 2 boards, 3 admins |
| Seats | 2 on Starter; unlimited on Growth and up | 3 admins on Free; no seat charge on paid plans |
| Usage caps | Projects, announcements, spaces, page views, AI items | None on users, posts, votes, or changelog posts |
| Trial | No card; its FAQ ends it after 20 feedback items | 14 days of Starter or Professional, from the dashboard |
| Board, roadmap, and changelog | ||
| Public feedback board | Professional and up | Every plan |
| Public roadmap | Professional and up | Every plan, with votes and comments |
| Changelog | 2 to 50 announcements by plan, scheduled and targeted | Every plan, no cap on posts, scheduled |
| Post without an account | Widget submissions, yes; board guests on Professional | Guest posting, from $29 |
| Email to voters on status change | Not documented | Every status change |
| Duplicate handling | Manual matching | Detected as people type |
| Board languages | Widget in 21 languages; dashboard not documented | Board in 12 languages, including Arabic |
| Bug reporting and capture | ||
| Annotated screenshots | Yes, with highlight, pen, arrow, and hide tools | No |
| Screen recording | Up to 3 minutes; not in mobile browsers or desktop Safari | No |
| Console and network logs | Yes, from the widget | No |
| Browser extension | Chrome and Firefox | No |
| Surveys and NPS | Yes, including multi-page surveys | No |
| AI and support | ||
| Live chat and support inbox | None listed | Built in; chat and forwarded email in one inbox, free during beta |
| AI that answers customers | None listed; AI drafts email replies on Growth and up | Juno, in chat and email, on every plan during beta |
| AI quotas | 200 or 300 items; 20 to 100 signals; add-on below that | None |
| AI changelog drafting | Not documented | Juno, in the editor, from the requests you completed |
| Feedback from conversations | Intercom and ServiceNow ingestion, Growth and up | Juno, in your own chat, after the customer confirms |
| Branding and access | ||
| Custom domain | Email sender domain on Premium; board domain not documented | From $29 |
| Remove vendor branding | Premium, $549 a month | $59 |
| Customer identity | Email and user ID passed from your app | Identify on every plan; automatic login from $29; SSO (JWT) at $59 |
| Team SSO | SAML and OIDC on Enterprise, as an add-on; price not published | Google or email login |
| Private boards | Professional and up | From $29 |
| Integrations and API | ||
| Slack, Discord | Slack and Microsoft Teams; Discord not listed | Slack and Discord; one on Starter, both on Professional |
| Jira, Linear, GitHub, Azure DevOps | Every plan, with two-way status sync on Jira, Linear, Asana, and Azure DevOps | No |
| HubSpot, Salesforce | Yes | No |
| Zapier | Yes | No |
| API and webhooks | Premium, $549 a month | API on Starter and Professional |
| MCP server | Every plan; 2 projects on Starter, 5 above | Starter and Professional; Claude Code, Cursor, Codex, ChatGPT desktop, and other remote MCP clients |
| Leaving | ||
| Cancellation | From your account; the Terms ask for 30 days' notice | Any time, from settings |
| Refund on annual | None | Cancel at any time |
| Export | Professional and up; ZIP of CSV and JSON, up to 75,000 items; CSV leaves out votes and status | Posts as CSV, any plan |
| Data after cancelling | Deleted 180 days after the subscription ends | CSV export any time |
Usersnap facts checked against its public site and help center on . Prices are the USD figures its pricing page shows to a US visitor; visitors outside the US see euros. If something has changed, tell us and we will correct it.
Switching from Usersnap to UserJot.
Usersnap's export is a ZIP on Professional and up. The CSV inside carries the feedback and reporter emails and leaves out votes and status. The JSON carries the fuller history. UserJot's CSV import maps the columns with AI and shows you the mapping before anything is written.
If your data doesn't fit the CSV path, email support@userjot.com and we'll migrate it with you.
Export from Usersnap.
In your project settings, request the export. You get a ZIP with a CSV and a JSON file, up to 75,000 items. The CSV leaves out votes and status, so keep the JSON too.Import into UserJot.
Upload the CSV. AI maps titles, descriptions, authors, and dates to UserJot's fields; check the mapping, confirm, done. If your votes only exist in the JSON, send us the file and we'll bring them in.Put the board where customers already are.
Add the widget to your app, and on Starter or above, put the board on your own domain, like feedback.yourcompany.com.Then cancel Usersnap, on its terms.
Unsubscribe from My Account. The Terms ask for 30 days' notice and give no refund on an annual contract, and the data is deleted 180 days after the subscription ends, so export first.
Usersnap alternative FAQ
From $59 to $549 a month. Starter is $59 a month or $49 billed yearly, Growth $159 or $129, Professional $259 or $209, and Premium $549 or $449. Enterprise is quoted by sales. Those are US prices; visitors outside the US see euros. Until at least September 17, 2026, Growth was $129, Professional $229, and Premium $449 a month.
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