Best Customer Feedback Tools (2026): Eight Compared

A customer feedback tool gives your users one place to ask for things, vote on what others asked for, and see what you did about it. Most of the tools below are a public board with a roadmap and a changelog attached. A few are something else that happens to collect feedback, and the guide says so where it matters.

We make UserJot, so weigh this accordingly. Every price here comes from the vendor's own pricing page, checked in October 2026, and every tool gets its wins stated plainly. Where a tool has a full compare page on this site, the section links to it.

What you are choosing between

Four things separate these tools more than their feature lists do.

The pricing model. Flat plans (UserJot, Nolt, Sleekplan, Fider) cost the same whether ten people vote or ten thousand. Per-seat plans charge for teammates: Productboard for each maker who edits the roadmap, Aha! Ideas for every internal user, viewers included. Tracked-user plans (Canny) charge by how many customers have voted. Quote-only vendors (UserVoice) do not publish a price. Pick the model that fits how your user count grows, then compare numbers inside it.

Who can post. Some boards let a visitor post and vote without an account. Others require a sign-in, or an identify call from your app. For a product with a public user base, this decides how much feedback you get.

Where feedback goes next. Jira, Linear, Salesforce, Slack, a REST API, an MCP server. Check the vendor's list against the two tools your team lives in. Everything else is a nice-to-have.

Getting data out. A CSV of posts and votes, on every plan, with no expiry. Check this before you sign up, not when you leave.

1. UserJot

UserJot is a public feedback board, roadmap, and changelog in one product, at its own URL and inside your app through a widget. It also has live chat and a shared inbox, in beta and free on every plan while it is, with Juno, an AI operator who answers customers first and files what they ask for.

Price: Free, $29, or $59 a month, flat. Unlimited users and posts on every plan.

Free plan: Two boards, three admins, the roadmap, the changelog, and the widget. It does not expire.

What $29 adds: Five boards, your own domain like feedback.yourcompany.com, posting and voting without an account, private boards, automatic login from your app onto the board, the REST API, and an MCP server for Claude Code, Cursor, Codex, and other remote MCP clients.

What $59 adds: Single sign-on where your server signs a JWT, identity masking on public posts, and removing the "Powered by UserJot" badge.

Integrations: Slack and Discord, plus an email address that turns messages into posts. No Jira, Linear, or Salesforce today.

Data: Export posts as CSV any time, on every plan. Built-in import from Canny, Nolt, and ProductRoad; CSV import with AI column mapping for everything else.

Best for: SaaS teams that want the board, the roadmap, the changelog, and a support inbox from one vendor, at a price that does not move when customers show up.

2. Canny

Canny has sold feedback boards since 2017, with a public roadmap, a changelog, and a long integration list. Autopilot reads your Intercom and Zendesk conversations and files feedback from them.

Price: Pro from $79 a month billed yearly, by tracked users. At 1,000 people who have voted, $529 a month billed yearly; at 5,000, $1,079.

Free plan: 25 tracked users and 5 admins. A tracked user is anyone who votes or comments, so the limit arrives quickly on a live product.

Who can post: Customers sign in, or your app identifies them. Canny documents no way to post without an account.

Integrations: Jira, Linear, Intercom, Zendesk, Slack, and more. Salesforce is a paid add-on on Business.

Best for: Teams that need Jira on the board on day one, or Salesforce on a Business contract, and have a budget that can grow with the voter count. See the Canny alternatives page for the full comparison and the Canny pricing guide for the meter at each tier.

3. Productboard

Productboard is product management software: prioritization, roadmaps, and a feedback portal, priced per maker. The portal collects feedback, but what one customer sends is private to them. Customers do not see or vote on each other's requests.

Price: $25 a maker a month, or $19 billed yearly. Business from $150 a month. Ten teammates editing the roadmap is $190 to $250 a month on Plus.

Free plan: One portal, 500 feedback notes, 25 contributors, and 50 AI credits a month.

AI: Spark, an agent for the product team, on credits that expire each month.

Best for: Product teams that want planning and feedback in one tool and do not need a public board. See Productboard alternatives.

4. Nolt

Nolt is a hosted board with voting, comments, a roadmap, and a changelog, and little to configure. It syncs with Jira, Linear, and GitHub.

Price: $29 a month billed yearly, or $39 monthly, for one board. $69 or $89 for five.

Free plan: None listed. A 10-day trial of Pro.

AI: Changelog drafting with a token meter.

Best for: Teams that want a clean board set up in an hour and will pay from day one. See Nolt alternatives.

5. Sleekplan

Sleekplan bundles a feedback board, roadmap, changelog, and NPS and CSAT surveys into one widget. Its plans meter announcement views, popup views, emails, and AI credits.

Price: $13 or $38 a month billed yearly; $15 or $45 monthly.

Free plan: The feedback board and changelog, one admin, and 500 emails a month. No roadmap and no AI on Free.

Data: CSV export of the newest 5,000 rows per dataset; the files expire after 14 days.

Best for: Teams that want surveys in the same widget as feedback. See Sleekplan alternatives.

6. Fider

Fider is open source under AGPL-3.0 and self-hostable with Docker and a Postgres database. The self-hosted build includes every Pro feature. There is also a hosted service.

Price: Free to self-host. Hosted Free, or Pro at $25 a month per board.

Free plan (hosted): 250 feedback posts under fair use, kept out of search engines.

What it lacks: A changelog (the list of completed posts stands in), an in-app widget, and any AI features. The public roadmap arrived in June 2026 and requires hosted Pro. Support is by email, with a stated response time of up to 48 hours.

Best for: Teams whose feedback data has to stay on their own servers. See Fider alternatives, and the open-source section of our free feedback tools guide for what self-hosting costs in practice.

7. Aha! Ideas

Aha! Ideas is the idea portal of the Aha! suite. Customers post and vote on ideas that feed Aha! Roadmaps.

Price: $39 a seat a month billed yearly, three seats minimum, so $1,404 a year to start. $49 a seat monthly.

Free plan: None. A 30-day trial.

Who pays: Every teammate who looks at ideas, including viewers.

Public roadmap: A report published to a portal page, on the Advanced plan.

Best for: Teams already planning in Aha!. See Aha! Ideas alternatives.

8. UserVoice

UserVoice is enterprise feedback management sold by quote, with Salesforce and Zendesk connectors and onboarding measured in weeks.

Price: Quote only. The last listed figure was $16,000 a year.

Free plan: None. A 30-day trial after a demo call. UserVoice's own estimate for onboarding is four to six weeks.

Public roadmap: Its help center puts the public roadmap on the Premium tier, and it is view only. Visitors cannot react, comment, or follow items.

Best for: Large product organizations that buy through procurement and run feedback through Salesforce. See UserVoice alternatives and the UserVoice pricing guide.

Two tools people compare with these that are a different product

Pendo is product analytics and in-app guides, sold by quote and metered by monthly active users, with feedback as one module. Existing Free subscriptions cover 500 monthly active users without the feedback module; whether a new team can still get Free is unclear. If analytics is why you are looking, none of the eight above replace it. See Pendo alternatives.

Usersnap is visual bug reporting: annotated screenshots, three-minute recordings, console and network logs. Plans run $59 to $549 a month, with no free plan, and the public board and roadmap sit on the $259 plan. If your feedback is bug reports from a QA team, start there. See Usersnap alternatives.

User feedback tools: the widget and who it identifies

A user feedback tool is the in-app side of the same product: a widget that opens the board, roadmap, and changelog inside your app, and an identify call that tells the board who the user is. That call is what makes the difference between a board full of anonymous votes and one where every request carries the account that asked for it.

UserJot's widget shows the board, roadmap, changelog, notifications, and chat in one panel. An identify call from your app attributes every post, vote, and message to the user, on every plan. Canny's widget embeds a board or a changelog, each on its own, and requires the sign-in or identify step for posting. Sleekplan's widget carries its surveys as well as the board. Fider has no widget.

For a product with a public user base, the second half of this is posting without an account. UserJot allows it from $29. Canny documents no way to do it. If you want to see how a board behaves with hundreds of people voting, our guide to feedback tools with public voting covers that case.

If you sell to other businesses

B2B SaaS adds three requirements. Your enterprise customers want to sign in with their own identity provider, some of them want their requests kept private from other customers, and your security questionnaire wants to know where the data lives.

UserJot covers the first two on its $59 plan: single sign-on where your server signs a JWT, and private boards from $29 where a customer sees only their own requests while your team sees all of them. Data is hosted in the United States, and the GDPR terms use standard contractual clauses. There is no SAML, and nothing here claims a SOC 2 report; ask any vendor for the document, not the badge.

Canny segments feedback by user and company attributes on Pro and has the Salesforce connector. Productboard and Aha! give you internal prioritization on top of the portal, priced per seat. UserVoice is the procurement-friendly option when a quote and a four-to-six-week onboarding are acceptable.

If you are a solo founder

Your constraint is time more than money. A board that takes an afternoon to configure is an afternoon you did not spend with customers.

The free plans that hold up: UserJot (unlimited users and posts, two boards, roadmap and changelog, no expiry), Sleekplan (board and changelog, one admin, no roadmap on Free), and Fider if you self-host. Nolt lists no free plan and starts at $29 a month billed yearly for one board. For a founder who wants a small, founder-run vendor, ProductLift is worth a look.

Our guide to free customer feedback tools tests each free plan against the limits that matter.

Side by side

Prices checked October 2026 against each vendor's pricing page. "Partial" in the changelog column means release notes are published through the portal rather than a separate changelog product. "Yes" in the export column means the vendor documents an export; the detail of what it contains is on each compare page.

Questions people ask

What is the best customer feedback tool for a SaaS company?

We make UserJot, so weigh this accordingly. For a SaaS team that wants a public board, roadmap, and changelog without a per-user or per-seat meter, UserJot or Nolt. For a team that needs Jira or Salesforce wired to the board on day one, Canny. For a product team that wants prioritization and planning more than a public board, Productboard. For a company that buys through procurement, UserVoice.

What is the best B2B feedback software?

The three things B2B adds are single sign-on, private boards, and a place for the data. UserJot has SSO (your server signs a JWT) and identity masking on its $59 plan and private boards from $29. Canny has segmentation by company attributes on Pro and Salesforce as a Business add-on. UserVoice and Productboard are the enterprise-shaped options, with the sales process that comes with them.

What is a voice of the customer platform, and do I need one?

"Voice of the customer" is the enterprise name for collecting feedback across support tickets, surveys, and sales calls and reporting on it. Pendo, UserVoice, and Productboard sell it that way. A public feedback board does most of the same job for a SaaS product with a self-serve user base, at a published price, and your customers can see the result.

Which feedback platforms connect feedback to planning?

Productboard and Aha! Ideas are built for it: feedback feeds a prioritization view that feeds a roadmap, all inside the product team's tool. UserJot, Canny, Nolt, and Sleekplan connect feedback to a public roadmap with statuses, which is the customer-facing half of planning. Canny and Nolt also sync posts to Jira or Linear, where the engineering plan lives.

What is the best user feedback platform for product teams?

If the product team is the main reader, Productboard or Aha! Ideas. If the customers are, a public board: UserJot, Canny, Nolt, or Sleekplan. The difference is whether customers can see and vote on each other's requests, which Productboard's portal does not allow.

Is there a free customer feedback tool that does not expire?

UserJot's free plan has unlimited users and posts, two boards, the roadmap, the changelog, and the widget, with no time limit. Sleekplan's free plan has the board and changelog with one admin. Fider is free to self-host. Canny's free plan stops at 25 tracked users. The free feedback tools guide goes through each one.

How much should a feedback tool cost?

A flat plan for a small SaaS team is $0 to $59 a month. A tracked-user plan is $79 a month billed yearly at the low end and rises with the voter count. A per-seat plan is $19 to $49 a seat a month, with Aha! requiring three seats. UserVoice's last listed price was $16,000 a year; Pendo publishes none.

Can I move my data if I switch?

Every tool here documents an export. UserJot exports posts as CSV on every plan and imports from Canny, Nolt, and ProductRoad directly, with CSV and AI column mapping for the rest. Sleekplan's export is capped at the newest 5,000 rows and the file expires after 14 days. Fider's full backup is a ZIP of JSON tables with individual votes and comments. Check the export before you commit, not after.

Should we build our own feedback board?

A board with voting, statuses, email on status change, and a changelog is a few months of work and then ongoing maintenance. The tools here start at $0. Build only if your requirement is one none of them meet, such as data that cannot leave your network, and even then Fider's self-hosted build is a shorter path.