Tally,
OpenPanel,
Drizzle,
SuperWhisper,
Scite,
Throne,
Nuelink,
Ghostbase,Free
Free, forever.
$0/ month
Get FreeWhat's included
- Unlimited posts
- Unlimited users
- 3 admin roles
- 2 feedback boards
- Public roadmap
- Public changelog
The Intercom alternative with a flat price and no agent seats.
UserJot is an Intercom alternative with live chat on your site and in your app, support email in the same inbox, and an AI agent that answers from your docs, next to a public feedback board, roadmap, and changelog. Flat pricing, no agent seats, free to start.
Every day, the teams behind Tally, OpenPanel, Drizzle, SuperWhisper, Scite, Throne, Nuelink, Ghostbase, and hundreds of others talk with their customers in UserJot.
At a glance.
| Feature | Intercom | UserJot |
|---|---|---|
| Price | $39 to $139 per seat a month, or $29 to $132 billed yearly; new customers pay $29, or $19 yearly, on Essential | Free, $29, or $59 a month, flat |
| Free plan | None; a 14-day trial with Fin and the add-ons | Live chat, inbox, Juno, board, roadmap, and changelog, with 3 team members |
| AI agent | Fin, $0.99 per outcome | Juno, included while Conversations is in beta, with no charge per answer |
| A teammate who follows support | A full seat on Essential; Lite seats, which see only linked or mentioned conversations, from Advanced at $85 a seat billed yearly | No seat charge; everyone on the team can work the inbox |
| Feature requests | A tag, or Canny by integration; no board or roadmap listed | Public board, roadmap, and changelog on every plan; Juno files them from chat |
| Leaving | Monthly plans end at the period; yearly ones need 30 days' written notice or renew | Cancel any time from settings |
Top Intercom alternatives
Intercom bills by the seat, and then by the outcome once Fin starts answering. If you would rather pay a flat price, these are the alternatives to Intercom worth a look. If product tours, an in-app chat SDK for iOS and Android, phone, and WhatsApp are what you use Intercom for, UserJot has none of them; Tidio and Crisp have some, Zendesk has voice, and Freshdesk connects phone through Freshcaller.
UserJot
Get started freeLive chat on your site and in your app, support email in the same inbox, and Juno, an AI operator who answers from your docs and files feature requests on your public board. Roadmap and changelog included, and an MCP server on paid plans. Flat pricing, no agent seats, free to start.
Best for: SaaS teams whose support happens in a chat widget and a support address, and who want the feature requests in those conversations to land somewhere.
A shared inbox, live chat, and a docs site, at $25 per user a month billed yearly, with a free plan for 5 users and 100 helped contacts a month. Its AI agent, Envoy, is $0.75 per resolution after a three-month free trial for new accounts.
Best for: Teams that want an inbox like Intercom's with less to configure, and can live with a seat price.
A chat-first inbox priced per workspace, with 2 seats free, 4 seats for $45 a month, and 10 for $95. Its AI runs on dollar credits included with each paid plan, $5 on Mini and $25 on Essentials.
Best for: Teams that want a chat widget like Intercom's at a flat price, and a ticket queue second.
Live chat and a help desk priced per project, with 10 seats and 100 billable conversations on Starter at $29 a month, and a free plan with 50 conversations. Its AI agent, Lyro, is sold in packs, 50 conversations for $39 a month.
Best for: Small teams and shops whose volume fits the conversation quotas and who want chat first.
Tickets from $19 an agent a month billed yearly; chat, voice, and a help center from Suite Team at $55, up to $115 on Suite Professional. 5 or 10 AI resolutions per agent included, then $2 each.
Best for: Teams that want SLAs, skills routing, and a phone channel, and will pay per agent for them.
Email ticketing from $19 an agent billed yearly; live chat needs Freshdesk Omni, from $29. Free for six months for two agents, and Freddy AI at $49 per 100 sessions.
Best for: Teams that want a ticket model from $19 an agent billed yearly, with six months free for two agents, and don't need chat on day one.
Chatwoot
Open source and self-hostable, with live chat and email, a free cloud plan for 2 agents and 500 conversations a month, and paid plans from $19 an agent. The Startups plan is free for open-source projects. You run the server and the backups if you self-host.
Best for: Teams whose support data has to stay on their own servers.
Where Intercom falls short.
Intercom, founded in 2011, sells a help desk built around its Messenger, with an in-app SDK for iOS and Android, product tours, surveys, workflows, a help center, an integration directory of 450+ apps, and Fin. It also has an AI that bills $0.99 an outcome on top of the seat, a seat for everyone who replies, and no Lite seats until Advanced, a price that can change at renewal, and a contract that renews unless you say so 30 days early, and no home for the feature request inside the conversation.
Fin charges by the outcome
$0.99 per outcome; counted when the customer confirms, does not ask for more help, or a Procedure completes
Fin costs $0.99 per outcome on top of every seat, and Intercom's pricing FAQ counts an outcome when "A customer confirms their issue is resolved, or They don't ask for more help after Fin responds, or Fin completes a workflow (Procedure), including handoffs." The worked bills for 2, 5, and 10 agents are in our Intercom pricing guide. A post on Intercom's community in January 2025, with 30 replies, opens: "Fin assumes it has resolved an issue when you step in before a customers presses 'Speak to Human'", and later: "I saw that we were paying for many more Fin resolved issues than I could see." In another thread that May, a customer went through 40 conversations Fin had handled in four weeks, found 16 marked resolved by Fin, and put the real rate at 12.5%; Intercom staff replied, "We didn't communicate the billing logic accurately during the event, and that's on us." On Hacker News in June 2026, under the news of the Salesforce deal, one commenter wrote that "tickets that take a human 1 min to respond to now cost you $0.99 ($60+/hour) and you are stuck only doing the hard tickets."
Every teammate who answers is a seat
$39 a seat a month on Essential, $29 billed yearly, with no Lite seats; 20 Lite seats on Advanced at $85 billed yearly
Every teammate who replies to a customer needs a full seat, and all the full seats in a workspace are on the same plan. Lite seats start at Advanced; they can see conversations they are linked to or mentioned in and leave notes, but never reply. On Essential, the product manager who wants to follow support costs the same as a support agent. A two-person team wrote on Intercom's community in April 2025: "It makes no sense to spend $60 or more a month just for 2 reps when we only have maybe 1 chat per week coming in." A 20-seat team on Trustpilot in October 2026 put its bill at "$3000+ a month". A Trustpilot reviewer in February 2026 wrote that "many features were moved to higher plans over time".
The plan changes, and the term renews
Yearly terms renew unless written notice arrives 30 days before; fees are nonrefundable; renewals are at the current list price
Intercom's terms let it charge the current list price at renewal and change pricing before renewal for pricing, product, or legal reasons, though you can then terminate in writing and get unused prepaid fees back, and a yearly term renews for twelve months unless written notice of nonrenewal reaches Intercom at least 30 days before it ends. Customers on older plans have been moved. A seven-year customer posted on Hacker News in May 2025: "we would be forcibly migrated to seat-based pricing - the change would happen automatically in 30 days. With our current usage of their product, this will result in us paying 3 to 4 times our current expenditure." A customer of more than five years wrote on Trustpilot in June 2026: "Our reward for being a loyal customer was for them to force us off their legacy pricing plans onto their new plans for a 25% increase in costs, whilst at the same time also reducing the discount we had from 20% to 10%." A Trustpilot reviewer in October 2025: "They auto renewed by $20K+ contract and charged my credit card without authoriazation." When a customer asked on the community in May 2024 how to move from an old plan to the new pricing, Intercom staff answered that it "would require a new 12-month contract."
The request ends as a tag
No feedback board or public roadmap listed; News, the announcement feed, is inside the $99 Proactive Support Plus add-on
When a customer asks for something in an Intercom conversation, the conversation is where it stays unless you add a feedback tool. Intercom lists no feature request board or public roadmap of its own; Canny has an Intercom integration, customers report connecting Productboard through a Data Connector, and the News feed that could carry a changelog is part of Proactive Support Plus at $99 a month. When a customer asked on Intercom's community in December 2023 for "a tool to handle feature requests and bug reports, and optionally, a public roadmap", the answer was Productboard through the integration. A Hacker News commenter wrote in July 2026: "The existing products in the space optimise for 'serve customers quickly' (increasingly irrelevant with LLMs) and not 'learning from your customers'".
What UserJot does instead.
UserJot has what a small SaaS team uses Intercom for: live chat on your site and inside your app, support email in the same inbox, and Juno, an AI operator who answers from your docs and hands the thread to a person when one is needed. It adds the public feedback board, roadmap, and changelog that the requests in those conversations end up on, and an MCP server for your own agents.
Everyone on your team works the inbox, and Conversations is free on every plan while it is in beta. Paid plans start at $29 a month with a 14-day trial, and you're live in minutes.
Starter
Staff pick. For small teams.
$29/ month
Get StarterEverything in Free, plus
- Custom domain
- Guest posting
- Automatic login
- 5 feedback boards
- Private boards
- One integration
Professional
For growing teams.
$59/ month
Get ProEverything in Starter, plus
- Unlimited boards
- Advanced search
- Single sign-on
- Unlimited integrations
- Unlimited admin roles
- Public identity masking
Chat on your site, email in the same inbox.
The widget that shows your board, roadmap, and changelog gets a Messages page when Conversations is on. Customers write to you from inside your product, and your team answers from the dashboard where it already triages requests. Forward your support address and email lands in the same inbox, with no DNS changes, and your reply goes out from the forwarding address. When a customer leaves the chat and you have their email, your answer reaches them there and their reply comes back into the thread.
Each conversation has an assignee and a state: needs team, AI handling, or waiting on customer. Internal notes, snooze, reminders, search, typing indicators, blocked senders, and an away reply for when the whole team is off are in the inbox. The inbox translates incoming messages into your language, and you can translate your reply before it goes out.
Juno answers first, and hands off when a person is needed.
Juno is the AI operator built into UserJot. On each customer message, chat or email, she decides to answer, hand off, or stay silent. She answers from your docs and the sites you point her at, in the customer's language, at any hour. She hands the thread to your team when the customer asks for a person, when she isn't confident, or when the question is outside what she knows, and leaves a note on why. Once a teammate replies, she stays out of that thread until someone hands it back.
There is no charge per answer. Juno comes with every plan while Conversations is in beta, and a conversation she resolves costs the same as one she hands off. You can turn her off for the workspace, and new conversations go straight to the team.
Sara Meyer
Team support
We were charged twice this month, can you help?
4:07 PM
Sorry about that! Refunds need a teammate, so I'm bringing one in now.
4:07 PM
Juno handed this conversation to the team
Hi, Sara here. Just refunded the duplicate charge, you'll see it back in a few business days.
4:09 PM
The feature request leaves the conversation.
When a customer describes a feature in chat, Juno searches your public board, shows them the matching request, and once they confirm, adds their vote or files a new one in their name. The request is where your team plans from, with the customer attached.
When you mark the request Planned or In Progress, it moves to that column on the public roadmap. Every status change emails everyone who posted, voted, or commented. When you mark it Completed, the changelog post you write links back to it, with Juno drafting the post from the requests you completed since the last one.
Planned
12Committed and queued
- Features
Mobile app
The whole web app on iPhone and Android, with push notifications when something needs you.
Alex Martin - Features
Export reports to CSV
Finance needs the monthly numbers in a spreadsheet. A one-click export from any report would save us an afternoon every month.
SRSofia Reyes - Integrations
Zapier integration
We’d love to send new tasks to the rest of our tools without writing a script. A trigger for new tasks would cover most of it.
TBTom Becker - Features
Custom fields on tasks
We track budget and client on every task. A couple of custom fields would replace the spreadsheet we keep next to Acme.
MLMia Laurent - Features
Two-factor sign-in
Our security review asks for it every year. An authenticator app option would be enough for us.
OHOmar Haddad
In Progress
4Actively being built
- Features
Dark mode
Late nights in Acme are hard on the eyes. A dark theme that follows the system setting would be perfect.
Marcus Chen - Features
Bulk edit tasks
Changing the assignee on twenty tasks one at a time takes forever. Let me edit a whole selection at once.
HSHana Sato - Features
Task templates
We set up the same onboarding checklist for every new client. Saving it once as a template would save us an hour each time.
NPNina Petrova - Features
Timeline view
Seeing tasks on a timeline would make it much easier to plan around deadlines and spot overlaps.
LPLeo Park
Done
9Recently shipped
- Integrations
Google Calendar sync
Due dates should show up on my calendar without copying them over one by one.
PNPriya Nair - Integrations
Slack alerts for due tasks
A message in our team channel the morning a task is due would stop things from slipping.
CDChloe Dubois - Bugs
Search freezes in big workspaces
With a few thousand tasks, typing in search locks the page for a second or two.
BABen Adler - Features
Keyboard shortcuts
Creating and moving tasks without the mouse would make Acme so much faster to use all day.
RMRavi Menon
The price is the plan.
$0, $29, or $59 a month, by the features you turn on. No agent seats, no charge per answer while Conversations is in beta, and unlimited customers on every plan, including Free. Pay monthly or yearly, cancel from your settings, and export your posts as CSV any time.
Intercom vs UserJot, side by side.
| Feature | Intercom | UserJot |
|---|---|---|
| Pricing | ||
| Pricing model | Per seat, plus $0.99 per Fin outcome | Flat, by feature set |
| Free plan | None; 14-day trial with Fin and the add-ons, no card | Chat, inbox, Juno, board, roadmap, changelog; 3 team members |
| 2 agents, 500 conversations, people answering | $78 a month on Essential at list price; $58 for new customers | $0, $29, or $59 a month |
| The same team with Fin resolving 30% | About $227 | $0, $29, or $59 a month |
| 10 agents, 5,000 conversations, Fin at 30% | About $1,875 | $29 or $59 a month |
| Startup offer | Early Stage: from $65 a month in year one at 93% off, then 50% and 25%; under 15 employees and up to $10 million raised | The Free plan, with no end date |
| Trial | 14 days of every feature, Fin, and the add-ons | 14 days of Starter or Professional, from the dashboard |
| Inbox and chat | ||
| Channels | Messenger on web, iOS, and Android; email; WhatsApp, SMS, phone, Slack, and more | Chat in the widget and forwarded email |
| Agent seats | Every teammate who replies is a full seat; Lite seats from Advanced | None; 3 team members on Free, no seat charge on paid plans |
| Canned replies | Macros, with actions | None; Juno answers the repeat questions from your docs |
| SLAs and workflows | Workflows from Advanced; SLA rules on Expert | None |
| Translation | Messenger in 45 languages; 10 AI-translated conversations per agent a month, then the Copilot add-on | Incoming messages translated to your language; translate a reply |
| Internal notes and assignment | Both; round robin from Advanced | Both, with snooze and reminders |
| Product tours and surveys | Proactive Support Plus, $99 a month for 500 messages | No |
| Phone | Metered by number and minute; Fin Voice quoted by sales | No |
| AI | ||
| Price | $0.99 per outcome; a minimum commitment on other help desks | Included on every plan while Conversations is in beta |
| Where it answers | Messenger, email, phone, WhatsApp, SMS, Slack, and Discord | Chat and email |
| What it answers from | Help center, crawled sites, PDFs, past conversations, Notion, Confluence, Guru, and connectors | Your docs site, crawled, and uploads, five sources; she searches the board for requests |
| Human handoff | Escalation on request is not billed; a Procedure handoff, or a teammate stepping in after Fin answers, can be | Yes, with a note on why; she stays out once a person replies |
| Spend controls | Usage alerts and a workspace hard limit | Not needed; no usage charge |
| Agent assist | Copilot, 10 conversations per agent a month, then $29 per agent a month billed yearly | No |
| Feature requests from chat | A tag | Juno files the request or adds the vote after the customer confirms |
| Feedback board, roadmap, and changelog | ||
| Feature request board | None listed; Canny by integration | Public board on every plan, with votes and comments |
| Public roadmap | None listed | Every plan; Planned, In Progress, Done |
| Changelog | News feed and News Center, in Proactive Support Plus | Every plan, on the board and in the widget |
| Duplicate detection | Not applicable | As people type, on the board and in the widget |
| Status emails | Not applicable | Every status change emails everyone on the request |
| NPS and surveys | Proactive Support Plus | None |
| Access and branding | ||
| Custom domain | Help center on your own domain; News Center too, with Proactive Support Plus | Board on your own domain from $29 |
| Customer identity | Signed JWTs in the Messenger; SAML for the team on Expert | Identify on every plan; automatic login from $29; SSO (JWT) at $59 |
| Languages | 45 Messenger languages; multilingual help center from Advanced | Board in 12 languages, including Arabic |
| Remove vendor branding | Advanced, $85 a seat billed yearly | $59 |
| Data location | US by default; optional Dublin or Sydney hosting, with AI exceptions | Hosted in the US |
| Integrations and API | ||
| Slack, Discord | Both | Both; one integration on Starter, all on Professional |
| Jira, Linear, GitHub | All three | No |
| HubSpot, Salesforce | Both | No |
| Zapier | Yes | No |
| API and webhooks | REST API and webhooks | API on Starter and Professional; no webhooks |
| MCP | An MCP server, and custom MCP connections for Fin | A server, on Starter and Professional; Claude Code, Cursor, Codex, ChatGPT desktop, Windsurf, and other clients that speak remote MCP with an API token |
| Leaving | ||
| Cancellation | Monthly: self-serve, at the end of the period. Yearly: written notice 30 days before | Any time, from settings |
| Export | Contacts as CSV; conversations as JSON by API or to S3; articles by API | Posts as CSV, any plan; comments, voters, changelog posts, and conversations are not exported |
| Data after cancelling | Kept but inaccessible without resubscribing; access ends 30 days after the term | Kept; downgrade and nothing is removed |
| Import from the other | Self-serve migration from Zendesk | No Intercom importer; forward email, and CSV for requests |
Intercom's prices and the shortlist's were checked against their pricing pages on ; Intercom's features, help docs, and terms on October 14, 2026. The worked bills are monthly billing on Essential at the $39 list price, with Fin at $0.99 per outcome; new customers pay $10 a seat less. If something has changed, tell us and we will correct it.
Switching from Intercom to UserJot.
There is no conversation importer, and you don't need one to start: forward the support address and the next email lands in UserJot. Intercom's export is for your records, and your help center becomes what Juno answers from.
If something doesn't come across, email support@userjot.com and we'll finish the migration with you.
Forward your support address.
Turn on Conversations, copy the forwarding address, and add a forwarding rule in Google Workspace or Microsoft 365, or change the forward you set up for Intercom. No DNS changes; replies go out from the forwarding address.Swap the Messenger for the widget and teach Juno.
Install the v3 widget with a script tag; with Conversations on, it gets a Messages page. Point Juno at your docs and at the Intercom help center while it is still up, so she answers from day one.Export your Intercom data.
Contacts come out as CSV, conversations as JSON through the API or an export to Amazon S3, and articles through the Articles API. Keep that as your archive. Feature requests that live in conversation tags go onto the board with the CSV import.Then cancel Intercom, 30 days before a yearly term ends.
A monthly plan cancels from settings and ends at the close of the period. Contracted yearly accounts go through their account manager, and written notice of nonrenewal goes to accountsreceivable@intercom.io at least 30 days before the term ends. Take the export first; your access to the data ends 30 days after termination.
Intercom alternative FAQ
$39 per seat a month on Essential, $99 on Advanced, and $139 on Expert, or $29, $85, and $132 billed yearly. New customers pay $29 a month, or $19 a month billed yearly, for Essential, and the discount lasts as long as the subscription. Fin is $0.99 per outcome on top, Copilot is $29 per agent a month billed yearly, Pro is from $100 a month, and Proactive Support Plus is $99 a month. The worked bills for 2, 5, and 10 agents are in our Intercom pricing guide.
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