Tally,
OpenPanel,
Drizzle,
SuperWhisper,
Scite,
Throne,
Nuelink,
Ghostbase,Free
Free, forever.
$0/ month
Get FreeWhat's included
- Unlimited posts
- Unlimited users
- 3 admin roles
- 2 feedback boards
- Public roadmap
- Public changelog
The Pendo alternative with a public board and a published price.
UserJot is a Pendo alternative for the feedback part: a public feedback board, roadmap, changelog, and live chat in one product. Flat pricing, unlimited users, free to start.
Every day, the teams behind Tally, OpenPanel, Drizzle, SuperWhisper, Scite, Throne, Nuelink, Ghostbase, and hundreds of others talk with their customers in UserJot.
At a glance.
| Feature | Pendo | UserJot |
|---|---|---|
| Price | Quote only, metered by monthly active users and modules | Free, $29, or $59 a month, flat |
| Free plan | 500 monthly active users; feedback module not included | Unlimited users and posts, 2 boards, 3 admins |
| Public feedback board | A curated ideas portal on portal.pendo.io; voting without signing in isn't documented | Every plan, on your own domain from $29, with votes and comments |
| Changelog | In-app announcements; no hosted changelog page documented | Public page plus the in-app widget, every plan |
| Live chat with customers | None listed; Intercom and Zendesk integrations | Built in, with a shared inbox and Juno, an AI operator |
| Leaving | Payments non-cancellable; notice by courier or certified mail; 30 days to get your data | Cancel from settings; CSV export any time |
Top Pendo alternatives
Pendo is product analytics and in-app guides, with feedback sold as one module of a quoted bundle. If analytics and guides are why you're looking, no feedback board replaces them. If the feedback board is the piece you need, these are the alternatives to Pendo worth a look.
UserJot
Get started freePublic feedback board, roadmap, changelog, and live chat in one product, at its own URL and inside your app. Juno, an AI operator, answers customers and drafts your changelog, and an MCP server serves your own agents. Flat pricing, unlimited users, published price.
Best for: SaaS teams that want the feedback loop and a support inbox in one modern tool, without a quote.
Feedback board, roadmap, and changelog, with Jira, Linear, Intercom, and Zendesk. Priced by tracked users.
Best for: Teams that need Jira on the board and don't mind paying by the voter.
Feedback, prioritization, and roadmaps for product teams, without the analytics.
Best for: Product teams that want planning and feedback in one tool and don't need a public board.
In-app announcements and a changelog, billed by monthly visitors, with feedback sold separately.
Best for: Teams that came to Pendo for the announcements widget.
A feedback board, roadmap, and changelog, plus NPS and CSAT surveys, all in one widget. Metered on pageviews and email credits.
Best for: Teams that want NPS in the same widget as feedback.
Open source and self-hostable, with posting and voting but no roadmap or changelog. You run the server and the backups.
Best for: Teams whose feedback data has to stay on their own servers.
Where Pendo falls short.
Pendo was founded in 2013 and counts 14,000 companies as customers by its own figures. For a team that wants the feedback board, it also has a price you can't see, metered by people who never post, a feedback portal your team curates before customers see it, a contract you leave by certified mail, and no way to talk to the customer behind the vote.
Quote only, by monthly active users
No published price; Free is 500 MAUs without the feedback module
Pendo doesn't publish prices. Paid plans are quoted by sales and metered by monthly active users across your apps. The same person in two apps counts twice. Listen, the feedback module, is an add-on to Base and Core and included only in Ultimate. The Free plan covers 500 monthly active users and leaves Listen out. Whether a new team can still get Free is unclear. Pendo's Free page sends new users to Novus, a separate product, while its signup page still offers a free account to business email addresses. A Capterra reviewer in December 2025 wrote that the “pricing policy is a bit unclear,” and a Reddit thread in June 2025 described a company dropping Pendo over cost. The history is in our Pendo pricing guide.
Customers see what you choose to show them
Classic Feedback retired August 1, 2026; Listen portals show curated ideas
Pendo retired its classic Feedback product on August 1, 2026 and replaced it with Listen, where incoming feedback becomes evidence attached to ideas your team curates before any of them reach a portal. Voting without an account isn't documented, and a comment is shown to the visitor who wrote it or their account, with no cross-customer discussion documented. The portals live on portal.pendo.io, a host whose robots file blocks every crawler, and a custom domain for them isn't documented. A public roadmap is a read-only link. Classic Feedback data can be retrieved until November 1, 2026, and is deleted after that.
Leaving takes a courier
Payments non-cancellable; notice by courier or certified mail; 30 days to get your data
Pendo's platform terms make payments non-cancellable. A termination notice can't be emailed. It goes by hand, courier, or US certified mail to the legal department in Raleigh. Refunds are generally not given. After the term ends you have 30 days to ask for your data before it's deleted.
It stops at the portal
No live chat listed; its AI analyzes for admins and feeds other agents
Pendo lists no live chat among its products. It connects to Intercom and Zendesk, and its new Agent Toolkit hands product context to a support agent you build or buy elsewhere. Leo, its AI, answers your team's questions about product usage and builds guides and segments; Listen's own AI summarizes feedback and sorts it into product areas. Nothing in Pendo answers a customer's question or carries a conversation. Your own agents get an MCP server; the Listen module it reads from is sold separately.
What UserJot does instead.
UserJot is the feedback part on its own: a public board at its own URL, a roadmap with votes, a changelog at its own URL, and a widget that puts all three inside your app. It adds live chat and support email in one inbox, Juno, an AI operator who answers customers first and drafts your changelog, and an MCP server for your own agents. It was designed as one product, so the board, the widget, the dashboard, and the emails share one look, and dark mode follows the reader's system.
Every plan has unlimited users, including Free, and the price is published. Paid plans start at $29 a month with a 14-day trial, and you're live in minutes.
Starter
Staff pick. For small teams.
$29/ month
Get StarterEverything in Free, plus
- Custom domain
- Guest posting
- Automatic login
- 5 feedback boards
- Private boards
- One integration
Professional
For growing teams.
$59/ month
Get ProEverything in Starter, plus
- Unlimited boards
- Advanced search
- Single sign-on
- Unlimited integrations
- Unlimited admin roles
- Public identity masking
A board anyone can use, in the open.
Every request a customer posts on the board is public the moment it's approved, with its votes and comments under it. On Starter and up, people can post, vote, and comment without creating an account. When you mark a request Planned or In Progress, it moves to that column on the public roadmap, votes attached, and every status change emails everyone who posted, voted, or commented.
The changelog is a public page on the same domain, with a post for each release and the requests you completed linked under it. The widget shows the new post inside your app and marks it unread until the customer opens it.
Planned
12Committed and queued
- Features
Mobile app
The whole web app on iPhone and Android, with push notifications when something needs you.
Alex Martin - Features
Export reports to CSV
Finance needs the monthly numbers in a spreadsheet. A one-click export from any report would save us an afternoon every month.
SRSofia Reyes - Integrations
Zapier integration
We’d love to send new tasks to the rest of our tools without writing a script. A trigger for new tasks would cover most of it.
TBTom Becker - Features
Custom fields on tasks
We track budget and client on every task. A couple of custom fields would replace the spreadsheet we keep next to Acme.
MLMia Laurent - Features
Two-factor sign-in
Our security review asks for it every year. An authenticator app option would be enough for us.
OHOmar Haddad
In Progress
4Actively being built
- Features
Dark mode
Late nights in Acme are hard on the eyes. A dark theme that follows the system setting would be perfect.
Marcus Chen - Features
Bulk edit tasks
Changing the assignee on twenty tasks one at a time takes forever. Let me edit a whole selection at once.
HSHana Sato - Features
Task templates
We set up the same onboarding checklist for every new client. Saving it once as a template would save us an hour each time.
NPNina Petrova - Features
Timeline view
Seeing tasks on a timeline would make it much easier to plan around deadlines and spot overlaps.
LPLeo Park
Done
9Recently shipped
- Integrations
Google Calendar sync
Due dates should show up on my calendar without copying them over one by one.
PNPriya Nair - Integrations
Slack alerts for due tasks
A message in our team channel the morning a task is due would stop things from slipping.
CDChloe Dubois - Bugs
Search freezes in big workspaces
With a few thousand tasks, typing in search locks the page for a second or two.
BABen Adler - Features
Keyboard shortcuts
Creating and moving tasks without the mouse would make Acme so much faster to use all day.
RMRavi Menon
The whole board, inside your app too.
Your board lives at its own URL, where anyone can browse, post, and vote. The widget brings the same board into your app: Home, Feedback, Roadmap, Updates, Notifications, and, with Conversations on, Messages, in one panel. Identify a user once and their posts, votes, and messages in the widget are attributed to them. On Starter and up, automatic login carries that identity onto the board.
Messages is live chat. Customers write to you from inside your product, and your team answers from the dashboard where it already triages requests. Forward your support address and email lands in the same inbox, with no DNS changes. When a customer describes a feature in chat, Juno finds the matching request on your board and shows it to them. Once they confirm, she files it or adds their vote. Conversations is in beta and free on every plan while it is.
One AI, across the whole product.
Juno is the AI operator built into UserJot. In the inbox, she answers new conversations first, in the customer's language, from your docs and the sites you point her at, and hands the thread to your team when a person is needed. The inbox translates incoming messages into your language, and you can translate your reply before it goes out.
In the changelog editor, Juno reads the requests you completed since the last post and writes the draft, with the title, tags, and linked requests filled in. She never publishes. The board itself checks for duplicates as people type.
Sara Meyer
Team support
We were charged twice this month, can you help?
4:07 PM
Sorry about that! Refunds need a teammate, so I'm bringing one in now.
4:07 PM
Juno handed this conversation to the team
Hi, Sara here. Just refunded the duplicate charge, you'll see it back in a few business days.
4:09 PM
An MCP server your agents can use today.
Your agent can read requests, file and vote on them, move them along the roadmap, draft changelog posts, and answer conversations. Ask your coding agent what customers have asked for in the area you're working on, or have it mark the request shipped and draft the changelog entry when the work merges.
It comes with the API on Starter and Professional, at $29 and $59 a month.
Claude Code · connected to userjot
Leave whenever you want.
Pay monthly or yearly, and cancel from your settings. Export your posts as CSV any time, on every plan. No annual contract, no notice window, no certified mail.
Pendo vs UserJot, side by side.
| Feature | Pendo | UserJot |
|---|---|---|
| Pricing and setup | ||
| Published pricing | Quote only | Free, $29, or $59 a month |
| Pricing model | Monthly active users across your apps, plus modules | Flat, by feature set |
| Free plan | 500 monthly active users; no feedback module; new-signup eligibility unclear | Unlimited users and posts, 2 boards, 3 admins |
| Feedback module | Listen, an add-on to Base and Core, included in Ultimate | Included on every plan |
| Trial | 30 days if started before installing the SDK, 14 after | 14 days of Starter or Professional, from the dashboard |
| Time to launch | SDK install; professional services scoped by order | Minutes |
| Board, roadmap, and changelog | ||
| Public feedback board | Curated ideas portal on portal.pendo.io; crawlers blocked | Every plan; on your own domain from $29 |
| Post without an account | Not documented | Guest posting, from $29 |
| Who sees a request | Ideas your team promotes; a comment is visible to its author or their account | Everyone, once approved |
| Public roadmap | Read-only link, features and initiatives only | Every plan, with votes and comments |
| Changelog | In-app announcements in the Resource Center; hosted page not documented | Public page and widget, every plan |
| Status-change emails | Composed and confirmed by a manager; capped at 5× your MAU count | Automatic, to everyone who posted, voted, or commented |
| Duplicate detection | Suggested ideas; no merge operation documented | As people type, on the board and in the widget |
| Board languages | Admin UI in 5 languages; portal language list not documented | Board in 12 languages, including Arabic |
| Widget, AI, and support | ||
| In-app widget | Resource Center with guides, announcements, and a portal link | Board, roadmap, changelog, notifications, and chat in one widget |
| Live chat and support inbox | None listed | Built in; chat and forwarded email in one inbox, free during beta |
| AI that answers customers | None listed; Leo answers your team, and the Agent Toolkit feeds an agent you run elsewhere | Juno, in chat and email, on every plan during beta |
| Feedback from conversations | Zendesk tickets, and Gong, Zoom, and Teams transcripts through Listen Explore | Juno, in your own chat, after the customer confirms |
| AI changelog drafting | Guides AI drafts in-app announcements, on Guides Pro | Juno, in the editor, from the requests you completed |
| Branding and access | ||
| Custom domain | Not documented for the portal or roadmap | From $29 |
| Remove vendor branding | On public roadmaps, by asking support on a paid plan | $59 |
| Customer identity | SDK identify, optionally signed with a JWT | Identify on every plan; automatic login from $29; SSO (JWT) at $59 |
| Team single sign-on | SAML, as a paid add-on | Not offered for the dashboard |
| Private boards | Roadmaps private by default; portals targeted to segments | From $29; a customer sees only their own requests, and your team sees all of them |
| Integrations and API | ||
| Slack, Discord | Slack and Microsoft Teams; Discord not listed | Both; one integration on Starter, all on Professional |
| Jira | Create and link issues; status flows from Jira to Listen only | No |
| Intercom, Zendesk | Yes | No; UserJot has its own inbox |
| Salesforce, HubSpot | Yes; Salesforce as a paid add-on | No |
| API and webhooks | Yes; can require paid add-ons | API on Starter and Professional |
| MCP server | Yes; reads and writes Listen, with the module | Starter and Professional; Claude Code, Cursor, Codex, ChatGPT desktop, and other remote MCP clients |
| Leaving | ||
| Cancellation | Payments non-cancellable; notice by courier or certified mail | Any time, from settings |
| Refunds | Generally none | Monthly or yearly; cancel any time |
| Data after cancelling | Request within 30 days, then deleted | CSV export any time |
| Export | Classic Feedback CSVs until November 1, 2026; Listen idea evidence as CSV, Listen data as JSON by API; a complete export of votes and comments isn't documented | Posts as CSV, any plan |
Pendo facts checked against its public site, help center, and platform terms on . If something has changed, tell us and we will correct it.
Switching from Pendo to UserJot.
Classic Feedback exports are available until November 1, 2026, so the export comes first. The rest is a CSV import with AI column mapping that you check before anything is written.
If your data doesn't fit the CSV path, email support@userjot.com and we'll migrate it with you.
Export from Pendo.
Classic Feedback exports requests, votes, accounts, and comments as separate CSVs until November 1, 2026; the comments file includes author emails. Listen exports idea evidence as CSV from each idea, and the Aggregation API returns Listen data as JSON. Export before the deadline even if you haven't decided.Import into UserJot.
Upload the requests CSV. AI maps titles, descriptions, votes, authors, statuses, and dates to UserJot's fields; check the mapping, confirm, done.Put the board where customers already are.
Add the widget to your app, and on Starter or above, put the board on your own domain, like feedback.yourcompany.com.Then let the Pendo term run out, on their schedule.
Check your order form for the renewal notice period, send the notice the way the terms require, and request your data within 30 days of the end date.
Pendo alternative FAQ
Pendo doesn't list prices. Paid plans, Base, Core, and Ultimate, are quoted by sales and metered by monthly active users across your apps, with modules like Listen, Replay, and Orchestrate added or bundled. Add-ons for SAML, Salesforce, the API, and webhooks can carry their own charges. The Free plan is $0 for 500 monthly active users and doesn't include the feedback module.
Your customers are already talking.
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