Tally,
OpenPanel,
Drizzle,
SuperWhisper,
Scite,
Throne,
Nuelink,
Ghostbase,Free
Free, forever.
$0/ month
Get FreeWhat's included
- Unlimited posts
- Unlimited users
- 3 admin roles
- 2 feedback boards
- Public roadmap
- Public changelog
The airfocus alternative with a price you can see and a free plan.
UserJot is an airfocus alternative with a public feedback board, roadmap, changelog, and live chat in one product. Flat pricing, unlimited users, free to start.
Every day, the teams behind Tally, OpenPanel, Drizzle, SuperWhisper, Scite, Throne, Nuelink, Ghostbase, and hundreds of others talk with their customers in UserJot.
At a glance.
| Feature | airfocus | UserJot |
|---|---|---|
| Price | Quote only on both plans; no published number since mid-2025 | Free, $29, or $59 a month, flat |
| Free plan | None, and no free trial | Unlimited users and posts, 2 boards, 3 admins |
| Who pays | Every editor and admin; viewers and contributors are free | Nobody; no seat charge on any plan |
| Time to launch | A demo request, a quote, then setup | Minutes |
| Customer-facing board | Two portals on Professional; a vote needs a verified email | Public board on every plan; guest voting from $29 |
| Live chat with customers | None listed; Intercom and Zendesk capture | Built in, with a shared inbox and Juno, an AI operator |
Top airfocus alternatives
airfocus is a planning tool for product leaders, with a customer portal attached. If the part you need is the portal, a place where customers post, vote, and hear back, these are the alternatives to airfocus worth a look.
UserJot
Get started freePublic feedback board, roadmap, changelog, and live chat in one product, inside your app and on your own domain from Starter, with Juno, an AI operator who answers customers and drafts your changelog, and an MCP server for your own agents. Flat pricing, unlimited users, free to start.
Best for: SaaS teams that want customers voting and the whole team reading, with a price on the page instead of a quote.
Feedback, prioritization, and roadmaps for product teams. The closest to airfocus in scope, and also priced per maker.
Best for: Product teams that want planning and feedback in one tool and will pay by the seat for it.
The Aha! suite's idea portal, where customers post and vote on ideas that feed Aha! Roadmaps. $39 a seat, three seats minimum.
Best for: Teams already planning in Aha!.
Roadmaps, ideas, and feedback, sold as separate modules, with a lean-roadmap approach instead of dated timelines.
Best for: Product teams that want outcome-based roadmaps and are willing to buy the pieces separately.
Atlassian's tool for collecting and prioritizing ideas inside Jira, for teams already there.
Best for: Teams on Jira who want prioritization next to their issues and don't need a public portal.
Feedback board with voting, a roadmap, a changelog, and Jira and Salesforce. Priced by tracked users.
Best for: Teams that need Jira or Salesforce on the board on day one.
Open source and self-hostable, with posting and voting but no roadmap or changelog. You run the server and the backups.
Best for: Teams whose feedback data has to stay on their own servers.
Where airfocus falls short.
airfocus has prioritization scoring, OKRs, capacity planning, and two-way Jira sync, and Lucid bought it in 2025. It also has a price you can't see and a product you can't try, a customer portal that is a window onto a planning tool, no way to talk to the customer behind the vote, and a 30-day notice period and an export that leaves comments behind.
No price, no trial
Both plans by quote; last listed at $59 an editor a month
airfocus has two plans, Professional and Enterprise, and both end in a quote. Its own billing page says there is no free trial, and there is no free plan. The last price it published was $59 an editor a month billed yearly, or $74 month to month, for its Core plan, with a 14-day trial. That offer was still on the pricing page in June 2025 and gone by August. Admins take up a paid editor seat. Viewers and contributors are free, so the bill tracks how many people on your team can edit a roadmap. A Capterra reviewer wrote in October 2022 that “Editor accounts are expensive.”
The portal is an afterthought
Published items only; no custom domain documented
The portal shows the items you choose to publish from your workspace, and Professional allows two of them. Anyone can submit through a form, but a vote only counts after the person verifies an email address, and the verification expires after 30 days. A dedicated changelog isn't documented; releases are published as portal items. Status emails go to team members watching an item, and airfocus doesn't document sending them to the customers who voted. A G2 reviewer in October 2024 reported no confirmation email after a submission, and another in February 2026 asked for “customer notification emails.” Removing “Powered by airfocus” and putting a login on the portal are Enterprise.
It stops at the board
No live chat listed; its AI works for the team
airfocus lists no live chat. Its Intercom integration imports tagged conversations into the feedback inbox, and Zendesk feeds the same inbox. The conversation happens in a help desk you also pay for. Its AI writes PRDs and release notes, answers your team's questions about the portfolio, and, on Enterprise, links incoming feedback to opportunities. It works in English. Nothing it documents answers a customer.
Leaving takes 30 days' notice
30 days' notice; exports leave comments behind
Lucid's terms, which now cover airfocus, want at least 30 days' written notice before a multi-user term ends. Fees are not refunded, and seats can't be reduced mid-term. The standard export is a CSV per view, and airfocus documents that it leaves out comments, item history, dependencies, and the links between feedback and items. Your data is deleted a year after cancellation, or sooner if you ask.
What UserJot does instead.
UserJot is the customer-facing part, built as the whole product: a public board on your own domain, a roadmap with votes, a changelog, and a widget that puts all three inside your app. It adds live chat and support email in one inbox, Juno, an AI operator who answers customers first and drafts your changelog, and an MCP server for your own agents. It doesn't do OKRs, capacity planning, or Gantt charts.
Every plan has unlimited users, including Free, and nobody on your team needs a seat. Paid plans start at $29 a month with a 14-day trial you start yourself, and you're live in minutes.
Starter
Staff pick. For small teams.
$29/ month
Get StarterEverything in Free, plus
- Custom domain
- Guest posting
- Automatic login
- 5 feedback boards
- Private boards
- One integration
Professional
For growing teams.
$59/ month
Get ProEverything in Starter, plus
- Unlimited boards
- Advanced search
- Single sign-on
- Unlimited integrations
- Unlimited admin roles
- Public identity masking
Your customers get the whole loop.
Anyone can post a request and vote on the board. When you mark a request Planned or In Progress, it moves to that column on the public roadmap, votes attached. Every status change emails everyone who posted, voted, or commented. When you mark one Completed, the changelog post you write links back to it.
On Starter and up, any board can be made private: a customer sees only their own requests, and your team sees all of them.
Planned
12Committed and queued
- Features
Mobile app
The whole web app on iPhone and Android, with push notifications when something needs you.
Alex Martin - Features
Export reports to CSV
Finance needs the monthly numbers in a spreadsheet. A one-click export from any report would save us an afternoon every month.
SRSofia Reyes - Integrations
Zapier integration
We’d love to send new tasks to the rest of our tools without writing a script. A trigger for new tasks would cover most of it.
TBTom Becker - Features
Custom fields on tasks
We track budget and client on every task. A couple of custom fields would replace the spreadsheet we keep next to Acme.
MLMia Laurent - Features
Two-factor sign-in
Our security review asks for it every year. An authenticator app option would be enough for us.
OHOmar Haddad
In Progress
4Actively being built
- Features
Dark mode
Late nights in Acme are hard on the eyes. A dark theme that follows the system setting would be perfect.
Marcus Chen - Features
Bulk edit tasks
Changing the assignee on twenty tasks one at a time takes forever. Let me edit a whole selection at once.
HSHana Sato - Features
Task templates
We set up the same onboarding checklist for every new client. Saving it once as a template would save us an hour each time.
NPNina Petrova - Features
Timeline view
Seeing tasks on a timeline would make it much easier to plan around deadlines and spot overlaps.
LPLeo Park
Done
9Recently shipped
- Integrations
Google Calendar sync
Due dates should show up on my calendar without copying them over one by one.
PNPriya Nair - Integrations
Slack alerts for due tasks
A message in our team channel the morning a task is due would stop things from slipping.
CDChloe Dubois - Bugs
Search freezes in big workspaces
With a few thousand tasks, typing in search locks the page for a second or two.
BABen Adler - Features
Keyboard shortcuts
Creating and moving tasks without the mouse would make Acme so much faster to use all day.
RMRavi Menon
Chat, email, and feedback in one inbox.
Conversations adds a Messages page to the widget that already shows your board, roadmap, and changelog inside your app. Customers chat with you from there, and your team answers from the dashboard where it already triages requests. Forward your support address and email lands in the same inbox, with no DNS changes.
When a customer describes a feature in chat, Juno finds the matching request on your board and shows it to them. Once they confirm, she files it or adds their vote. Conversations is in beta and free on every plan while it is.
AI that answers your customers.
Juno is the AI operator built into UserJot. She answers new conversations first, in the customer's language, from your docs and the sites you point her at. When a person is needed, she hands the conversation to your team in the same thread.
In the changelog editor, Juno reads the requests you completed since the last post and writes the draft, with the title, tags, and linked requests filled in. She never publishes. The board itself checks for duplicates as people type.
Sara Meyer
Team support
We were charged twice this month, can you help?
4:07 PM
Sorry about that! Refunds need a teammate, so I'm bringing one in now.
4:07 PM
Juno handed this conversation to the team
Hi, Sara here. Just refunded the duplicate charge, you'll see it back in a few business days.
4:09 PM
An MCP server your agents can use today.
Your agent can read requests, file and vote on them, move them along the roadmap, draft changelog posts, and answer conversations. Ask your coding agent what customers have asked for in the area you're working on, or have it mark the request shipped and draft the changelog entry when the work merges.
It comes with the API on Starter and Professional, and you can connect it the day you sign up.
Claude Code · connected to userjot
Leave whenever you want.
Pay monthly or yearly, and cancel from your settings. Export your posts as CSV any time, on every plan. No annual contract required, no notice window.
airfocus vs UserJot, side by side.
| Feature | airfocus | UserJot |
|---|---|---|
| Pricing and setup | ||
| Published pricing | Quote only | Free, $29, or $59 a month |
| Pricing unit | Per editor, admins included | Flat, by feature set |
| Free plan | No | Unlimited users and posts |
| Trial | No | 14 days of Starter or Professional, from the dashboard |
| Self-serve signup | Demo and quote first | Yes |
| Admin seats | Paid, as editors | 3 on Free; no seat charge on paid plans |
| Board, roadmap, and changelog | ||
| Customer-facing board | Portal of published items; two on Professional, unlimited on Enterprise | Public board on every plan; 2 boards on Free, 5 on Starter, 100 on Professional |
| Post without an account | Forms accept anyone; voting needs a verified email | Guest posting, voting, and comments from $29 |
| Public roadmap | Portal or read-only share link, optional password | Every plan, with votes and comments |
| Changelog | Releases published as portal items; no dedicated changelog documented | Every plan |
| Email voters on status change | Team watchers; customer notification not documented | Every status change, to everyone who posted, voted, or commented |
| In-app widget | Portal and forms embedded by iframe | Board, roadmap, changelog, notifications, and chat in one widget |
| Custom domain | Not documented | From $29 |
| Duplicate detection | “Duplicates” links between items; merge not documented | As people type, on the board and in the widget |
| Planning | ||
| Prioritization scoring (RICE, custom) | Yes | No; votes and statuses |
| OKRs | Add-on on Professional; included on Enterprise | No |
| Gantt and timeline views | Professional | No |
| Capacity planning, portfolio dashboards | Enterprise | No |
| Custom statuses | Yes | Six fixed statuses |
| AI and support | ||
| AI for the team | Writer, summaries, and a chat agent on both plans; Insights agent on Enterprise; English only | Juno drafts changelog posts; duplicate detection on the board |
| AI that answers customers | None documented | Juno, in chat and email, on every plan during beta |
| Live chat and support inbox | None listed | Built in; chat and forwarded email in one inbox, free during beta |
| Feedback from conversations | Intercom and Zendesk, tagged conversations | Juno, in your own chat, after the customer confirms |
| Branding and access | ||
| Remove vendor branding | Enterprise | $59 |
| Portal login | Enterprise, through your team's airfocus SSO | Automatic login from $29; SSO (JWT) at $59 |
| Team SSO | SAML as a Professional add-on; included on Enterprise | Google or email login for the dashboard |
| Data residency | US or EU, on both plans | US |
| Integrations and API | ||
| Slack, Discord | Slack and Microsoft Teams | Slack and Discord; one integration on Starter, all on Professional |
| Jira, Azure DevOps | Two-way sync; Cloud on Professional, Server on Enterprise | No |
| Linear, GitHub, Asana, Trello | Yes | No |
| Intercom, Zendesk, Salesforce | Intercom and Zendesk on Professional; Salesforce on Enterprise | No; UserJot has its own inbox |
| API and webhooks | Professional | API on Starter and Professional |
| MCP server | Listed on both plans; its help center says Enterprise | Starter and Professional; Claude Code, Cursor, Codex, ChatGPT desktop, and other remote MCP clients |
| Leaving | ||
| Cancellation | 30 days' written notice before a multi-user term ends; no refunds | Any time, from settings |
| Export | CSV per view; comments, history, and feedback links excluded | Posts as CSV, any plan |
| Data after cancelling | Deleted after one year, or on request | CSV export any time |
airfocus facts checked against its public site, Lucid's help center, and Lucid's terms on . Plan gates are from the pricing page's feature matrix; airfocus publishes no prices. If something has changed, tell us and we will correct it.
Switching from airfocus to UserJot.
Export a CSV from each workspace view, import it, and check the mapping. The notice period is the slow part, so start there.
If your data doesn't fit the CSV path, email support@userjot.com and we'll migrate it with you.
Give notice.
Lucid's terms set the notice period for multi-user plans, and prepaid time isn't refunded, so email support@airfocus.com first and migrate during the remainder.Export from airfocus.
Open the view that holds your feedback items and export it as CSV; parent and child workspaces export separately. Comments don't come across, so copy the ones you want to keep.Import into UserJot.
Upload the CSV. AI maps titles, descriptions, votes, authors, statuses, and dates to UserJot's fields; check the mapping, confirm, done.Put the board where customers already are.
Add the widget to your app, and on Starter or above, put the board on your own domain, like feedback.yourcompany.com.
airfocus alternative FAQ
airfocus doesn't publish prices. Both plans, Professional and Enterprise, are quoted by sales and billed per editor; admins count as editors, and viewers and contributors are free. The last published price was $59 an editor a month billed yearly, or $74 month to month, for the Core plan, with Scale and Enterprise by quote from five editors; that page was replaced by the two quote-only plans between June and August 2025. Before that, in early 2024, the entry plan was Advanced, displayed at $69 an editor a month.
Your customers are already talking.
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