UserVoice Pricing 2025: Plans from $699-$1,499/Month (No Free Plan)

UserVoice starts at $999/month. No free plan. No monthly billing - you pay quarterly minimum.

If that made you spit out your coffee, you’re not alone. The average UserVoice customer spends $21,000 per year. And here’s the kicker: even at that price, you only get 200 users on their “cheapest” plan.

Let’s break down UserVoice’s enterprise pricing and see why teams are jumping ship to alternatives that cost 95% less. (Spoiler: Even Microsoft, one of their biggest customers, ditched them.)

For teams already looking for the exit, check our guide to the top 5 UserVoice alternatives. If you’re new to feedback tools, start with how to collect customer feedback the right way.

UserVoice Pricing Overview

UserVoice offers two main products, each with its own pricing structure:

• Discovery (for gathering and organizing customer feedback)
• Validation (for testing and validating product ideas)

Let’s break down the pricing for each of these products clearly and simply.

UserVoice Discovery Pricing

UserVoice Discovery has four pricing plans: Growth, Team, Strategic, and Enterprise. Pricing depends on your user count and the features you need.

Monthly Pricing for Discovery (But You Can’t Actually Pay Monthly)

Here’s the pricing breakdown - remember, you’ll pay quarterly at minimum:

Plan	Monthly Price	Unique Users Included	Minimum Payment
Growth	$999/month	Up to 200 users	$2,997 (3 months)
Team	$1,299/month	Up to 3,000 users	$3,897 (3 months)
Strategic	$1,499/month	Up to 5,000 users	$4,497 (3 months)
Enterprise	Custom	Over 5,000 users	Custom

The Growth plan at $999/month is their “entry point” - but with only 200 users included, you’ll hit that limit fast. Most growing SaaS companies blow past 200 users in their first few months.

Annual Pricing for Discovery (10% discount, 100% upfront)

If you’ve got $10k+ lying around, annual billing saves you 10%:

Plan	Annual Price	Monthly Equivalent	Users Included
Growth	$10,788/year	$899/month	Up to 200
Team	$14,388/year	$1,199/month	Up to 3,000
Strategic	$16,188/year	$1,349/month	Up to 5,000
Enterprise	Custom	Custom	Over 5,000

That’s right - even with the discount, you’re looking at a minimum $10,788 upfront payment. The average UserVoice customer? They’re dropping $21,000/year.

UserVoice Validation Pricing

UserVoice Validation is simpler, offering just one pricing tier:

Plan	Monthly Price	Annual Price (15% discount)
Start Validating Today	$199/month	$2,028/year ($169/month)

This Validation plan has unlimited microsurveys, responses, and team members. It’s ideal for businesses testing ideas without worrying about user limits.

The Real Cost of UserVoice (What They Don’t Tell You)

Here’s what UserVoice’s pricing page conveniently leaves out:

No Free Plan, No Free Trial Worth Mentioning

• No free plan - Not even for tiny teams
• 21-day trial, but good luck evaluating enterprise software in 3 weeks
• Most competitors offer generous free tiers

The UI Is From 2008 (Literally)

Users constantly complain about the outdated interface. You’re paying $999/month for software that looks and feels like it hasn’t been updated since launch. Even basic tasks are complicated.

User Limits Will Kill Your Budget

• Growth plan: Only 200 users for $999/month
• Have 201 users? Time to pay $1,299/month
• Most SaaS companies hit 200 users within months

No Public Roadmap Feature

Despite being a feedback tool, UserVoice doesn’t offer public roadmaps. You know, that thing that builds trust with users? Not available at any price tier.

Features Included in Each Plan

Each plan includes different features. Here’s a simplified breakdown to help you choose:

Discovery Features by Plan

Feature	Growth	Team	Strategic
Feedback via Web Portal & Widget	✓		✓
Feedback via Internal Console & Sidebar	✓	✓	✓
Public Status Updates	✓		✓
Internal Status Updates		✓	✓
Segment Feedback by User & Account		✓	✓
API Access	✓	✓	✓
Gainsight Connector (CRM Integration)			Add-on

• Growth: Good for smaller teams needing basic feedback collection and public updates.
• Team: For businesses focusing more on internal teams managing feedback.
• Strategic: Combines features of Growth and Team, suitable for larger teams needing both internal and external feedback tools.
• Enterprise: Offers custom solutions for large businesses, with additional security and support.

Validation Features

The Validation product includes unlimited microsurveys, responses, and seats. It doesn’t have user limits or complicated tiers, making it straightforward for idea validation.

Hidden Costs and Add-ons

UserVoice pricing seems straightforward, but there are additional costs to consider. UserVoice provides several add-ons not included in the base price:

• Single Sign-On (SSO)
• Public Status Updates (if not included in your plan)
• Advanced Whitelabeling
• Gainsight and FullStory integrations
• Localization of user content

These add-ons can significantly increase your monthly costs. UserVoice doesn’t publicly list prices for these add-ons, meaning you’ll need to contact their sales team to understand total costs clearly.

Who Should Consider Each Plan?

Let’s be real about who these plans actually work for:

• Growth ($999/mo): Nobody. 200 users for $999? You’ll outgrow this in weeks.
• Team ($1,299/mo): Companies with big budgets who only need internal feedback.
• Strategic ($1,499/mo): Mid-size companies who’ve already committed to UserVoice.
• Enterprise (Custom): Fortune 500s with procurement departments and unlimited budgets.

The Validation plan ($199/mo) is actually reasonable if you just need surveys. But at that point, why not use Typeform for $25?

Pricing History and Changes

UserVoice has adjusted its pricing structure over time. In recent years, they’ve simplified their plans but also increased prices. It’s wise to anticipate potential future price changes when budgeting for UserVoice.

Real-World Cost Examples

Here’s how UserVoice’s Discovery pricing might look for different business scenarios:

Scenario	Plan	Monthly Price
Small startup (201 users)	Team	$1,299
Medium-sized team (2,500 users)	Team	$1,299
Larger company (4,500 users)	Strategic	$1,499

Notice how that startup with just 201 users is forced into the Team plan? That’s the UserVoice way.

UserVoice Pricing vs Competitors

Here’s how UserVoice stacks up against other feedback tools:

Tool	Starting Price	Free Plan	Users Included	Monthly Billing
UserVoice	$999/mo	❌	200	❌ (quarterly)
UserJot	$29/mo	✅	Unlimited	✅
Nolt	$25/mo	✅	Unlimited	✅
Fider	Free (self-hosted)	✅	Unlimited	N/A

*Canny’s pricing scales with tracked users: $24/mo for 100 users, $156/mo for 500 users, $311/mo for 1,000 users

The difference is staggering. UserVoice costs 34x more than UserJot and includes fewer users. Even Canny, which starts cheaper, quickly becomes expensive - hitting $156/month with just 500 users.

What UserVoice Users Actually Say

We dug through reviews. Here’s what real users complain about:

• “The UI looks like 2008” - Multiple reviews mention the outdated interface
• “$999 for 200 users is insane” - Common complaint about user limits
• “No email support, phone only” - Support is limited even at high prices
• “Slow loading times” - Performance issues despite enterprise pricing
• “Can’t preview changes before going live” - Basic features missing
• “Recently discontinued features we relied on” - They removed the Contributor Sidebar

The pattern is clear: UserVoice is built for enterprises from 2008, not modern SaaS teams.

Is UserVoice Worth the Price?

Short answer: No, not for 99% of teams.

Here’s the math:

• 200 users for $999/month = $5 per user per month
• Most SaaS tools charge $0.01-0.10 per user
• UserVoice is literally 50-500x more expensive per user

UserVoice only makes sense if:

• You’re a Fortune 500 with unlimited budget
• You need specific enterprise compliance (SOC 2, HIPAA)
• Your procurement team already approved it 5 years ago

For everyone else? You’re burning money.

Discounts and Special Offers

UserVoice offers discounts if you pay annually:

• Discovery: 10% discount with annual payment.
• Validation: 15% discount with annual payment.

They also provide free trials (21 days for Discovery and a trial for Validation), helping you test the platform before committing.

UserJot: Everything UserVoice Does at 5% of the Cost

Here’s what happens when you switch from UserVoice to UserJot:

Your Monthly Bill

• UserVoice: $999-$1,499/month (minimum $2,997 quarterly)
• UserJot: $29-$59/month (pay monthly, cancel anytime)

What You Actually Get

Feature	UserJot	UserVoice
Unlimited users	✅	❌ (200 on $999 plan)
Public roadmaps	✅	❌ (not available)
Modern, fast UI	✅	❌ (2008 design)
Monthly billing	✅	❌ (quarterly only)
Free plan	✅	❌
Beautiful design	✅	❌
One-click migration	✅	N/A

Same core features. Modern interface. 97% less expensive.

Real Examples of UserJot Savings

Startup with 500 users:

• UserVoice: $1,299/month (forced to Team plan)
• UserJot: $29/month
• You save: $1,270/month ($15,240/year)

Growing SaaS with 1,500 users:

• UserVoice: $1,299/month
• UserJot: $59/month
• You save: $1,240/month ($14,880/year)

That’s enough savings to hire another developer. Or take the whole team to Hawaii. Twice.

Frequently Asked Questions

How much does UserVoice cost in 2025?

UserVoice Discovery starts at $999/month (Growth plan) with quarterly billing minimum. That’s $2,997 upfront for your first 3 months. Annual pricing starts at $10,788/year. The average customer spends $21,000/year.

Does UserVoice have a free plan?

No. UserVoice doesn’t offer a free plan. They have a 21-day trial for Discovery, but no free tier for ongoing use.

Can I pay UserVoice monthly?

No. UserVoice requires quarterly payment minimum. You’ll pay at least 3 months upfront ($2,997 for the Growth plan).

How many users are included in UserVoice plans?

• Growth ($999/mo): 200 users
• Team ($1,299/mo): 3,000 users
• Strategic ($1,499/mo): 5,000 users
• Enterprise: Custom

What features are missing from UserVoice’s cheaper plans?

The Growth plan ($999) doesn’t include user segmentation or internal status updates. No plan includes public roadmaps - that feature doesn’t exist in UserVoice.

Why is UserVoice so expensive?

UserVoice targets Fortune 500 enterprises with complex needs, compliance requirements, and big budgets. They’ve abandoned the SMB market with their pricing.

What are the best UserVoice alternatives for small teams?

UserJot ($29/mo with unlimited users), Nolt ($25/mo with unlimited users), and Canny ($24/mo but only 100 users) offer similar core features at a fraction of the cost. UserJot and Nolt include unlimited users, while Canny limits you to 25 users on their free plan.

Can I migrate from UserVoice to another tool?

Yes. Most modern alternatives like UserJot offer one-click migration tools. You can export your UserVoice data and import it easily.

Is UserVoice worth $999/month?

For most teams, no. Unless you’re a large enterprise with specific compliance needs, you can get the same features for 95% less with modern alternatives.

What happened to UserVoice’s lower-priced plans?

UserVoice has steadily increased prices and removed cheaper options over the years. They’ve clearly pivoted to enterprise-only pricing.

The Bottom Line

UserVoice costs $999-$1,499/month with no free plan, quarterly billing minimums, and harsh user limits. At $21,000/year average cost, it’s priced for Fortune 500s, not growing SaaS teams.

If you’ve got unlimited budget and need enterprise compliance features, UserVoice might work. For everyone else? You’re literally paying 34x more than necessary.

Modern alternatives like UserJot give you the same core features for $29/month. That’s feedback boards, roadmaps, changelogs, and unlimited users - everything you actually need.

Ready to save $15,000+ per year? Try UserJot free. No credit card. No quarterly commitments. Just better feedback management at a price that makes sense.