Canny Pricing Guide 2025: Complete Cost Calculator & Plan Comparison
If you’re looking at Canny for feedback management, you need to understand how their pricing actually works. The $24/month starting price is just the beginning of a complex pricing model that can quickly escalate to hundreds or even thousands of dollars per month.
We analyzed Canny’s pricing structure in detail to help you understand what you’ll actually pay. The key thing to know is that Canny charges based on “tracked users,” which includes anyone who interacts with your feedback in any way.
Understanding Tracked Users
In May 2025, Canny switched from charging per admin to charging per tracked user. This sounds simple enough until you realize what counts as a tracked user:
- Anyone who creates a post
- Anyone who votes on feedback
- Anyone who comments
- Anyone whose feedback is added by an admin
- Anyone whose feedback is captured by Canny’s AI
Every person who engages with your feedback system becomes a cost center. The more successful your product becomes, the more you pay.
The Real Pricing Structure
Here’s what Canny actually costs at different user counts:
| Tracked Users | Core Plan | Pro Plan |
|---|---|---|
| 100 | $24/mo | $99/mo |
| 200 | $61/mo | $161/mo |
| 500 | $156/mo | $349/mo |
| 1,000 | $311/mo | $661/mo |
| 2,500 | $499/mo | $1,036/mo |
| 5,000 | $656/mo | $1,349/mo |
The jump from 100 to 1,000 users increases your Core plan cost by 13x and your Pro plan cost by 6.7x. These aren’t edge cases. Most active products will hit these numbers within months.
Calculate Your True Cost
See how much you'll actually pay as you grow.
Feature Availability by Plan
Here’s what you get with each plan (and what’s locked behind higher tiers):
| Feature | Free | Core | Pro | Business |
|---|---|---|---|---|
| User Limits | ||||
| Tracked Users | 25 | 100+ | 100+ | 5,000+ |
| Managers | 5 | 5 | 10 | Custom |
| Core Features | ||||
| Posts | Unlimited | Unlimited | Unlimited | Unlimited |
| Boards | Unlimited | Unlimited | Unlimited | Unlimited |
| Roadmaps | 1 | 1 | Unlimited | Unlimited |
| Autopilot AI | ✓ | ✓ | ✓ | ✓ |
| Key Differences | ||||
| Custom Domain | ❌ | ✓ | ✓ | ✓ |
| PM Integrations | ❌ | ❌ | ✓ | ✓ |
| SSO | ❌ | ❌ | ❌ | ✓ |
| Remove Canny Brand | ❌ | ❌ | ❌ | ✓ |
Notice that essential features like PM integrations require the Pro plan at minimum. Want to remove Canny branding? That’s Business plan only, and it costs extra even then.
Canny's Starting Prices (Before User Scaling)
December 2025: Legacy Plans End
On November 19, 2025, Canny announced they’re retiring all legacy free plans. If you’re currently on a legacy plan, here’s what you need to know:
The deadline is December 15, 2025. If you’re on a legacy plan with more than 25 users, you’ll lose admin access unless you upgrade. There’s a 20% discount if you upgrade before November 30.
Canny is forcing me from their free plan to $219/mo 😮 Been using Canny happily for years, but this is more than I pay to host the servers to run Pallyy! Any alternative recommendations?
Most teams on legacy plans have accumulated hundreds of tracked users over the years. Here’s what they’ll pay after December 15:
| Tracked Users | Monthly Cost |
|---|---|
| 100 | Starting at $24 |
| 500 | $156 to $349 |
| 1,000 | $311 to $661 |
Your feedback boards stay visible and users can still submit feedback, but you can’t manage anything without paying.
Why This Pricing Model Hurts Growing Teams
The tracked user model creates several problems for growing companies:
Unpredictable costs: You can’t control how many users engage with your feedback. One popular feature request or viral post can push you into a higher pricing tier overnight.
Growth penalty: Success is literally taxed. The more users love your product and want to engage, the more you pay.
Feature gates: Basic needs like PM integrations require expensive plans. You’re forced to pay $99/month minimum just to sync with Jira.
No breathing room: Every 100 users triggers a price increase. There’s no buffer or grace period.
Common Scenarios and Costs
Let’s look at what different teams actually pay:
Early Stage Startup
You launch with 50 beta users providing feedback. Even at this small scale, you’re over the free plan limit and need to pay $24/month. As you grow to 200 users, you’re suddenly paying $61/month.
Growing SaaS Product
Your product has 500 engaged users. You need Jira integration for your development workflow. You’re looking at $349/month on the Pro plan. That’s $4,188 per year for a feedback tool.
Successful Product
You’ve built something people love. 2,000 users actively engage with your roadmap and feedback. You need white-label branding for your enterprise customers. You’re in Business plan territory with custom pricing, likely over $1,000/month.
UserJot: A Different Approach
We built UserJot because we believe feedback tools should help you grow, not penalize your success. Here’s how we handle pricing differently:
Our Pricing Philosophy
We charge for features, not engagement. Your costs stay predictable no matter how many users interact with your feedback.
| Plan | Monthly | What You Get |
|---|---|---|
| Free | $0 | Unlimited users, 2 boards, roadmap, changelog |
| Starter | $29 | Unlimited users, 5 boards, custom domain, integrations |
| Professional | $59 | Unlimited users, unlimited boards, SSO, all features |
No tracked user limits. No growth penalties. Just simple, predictable pricing.
Migration from Canny
Moving from Canny to UserJot takes about 10 minutes:
- Export your Canny data
- Use our one-click import tool
- All feedback, users, and votes transfer automatically
- No downtime, no data loss
Teams typically save 70-90% on their feedback tool costs after switching.
Escape Canny's pricing before December 15. Unlimited users, predictable costs.
Start free migrationFrequently Asked Questions
How does Canny calculate tracked users?
A tracked user is anyone who creates posts, votes, comments, or has feedback submitted on their behalf. This includes feedback captured by Canny’s AI. Once someone becomes a tracked user, they count toward your limit.
What happens when I exceed my tracked user limit?
On the free plan, you must upgrade immediately. On paid plans, Canny automatically charges you for the next tier. For example, hitting 101 users on Core plan increases your bill from $24 to $61/month.
Can I predict my Canny costs?
It’s difficult. Your tracked users depend on user engagement, which varies based on product updates, feature releases, and user activity. Most teams see steady growth in tracked users over time.
Why is Canny retiring legacy free plans?
Canny is moving all users to their new tracked user pricing model. Legacy free plan users must upgrade by December 15, 2025, or lose admin access if they have over 25 tracked users.
What features require Canny’s Pro plan?
PM integrations (Jira, Linear, Asana), unlimited roadmaps, user segmentation, automations, and advanced privacy settings all require the Pro plan starting at $99/month.
Is there a way to remove Canny branding?
Only on the Business plan, and it’s marked as an additional upsell. This means even Business customers pay extra to remove branding.
How much does Canny cost for 1,000 users?
For 1,000 tracked users:
- Core plan: $311/month ($249/month if paid yearly)
- Pro plan: $661/month ($529/month if paid yearly)
What’s the main difference between UserJot and Canny pricing?
UserJot charges a flat rate for features with unlimited users. Canny charges based on tracked users, so your costs increase as more people engage with your feedback. A team with 1,000 users pays $29/month with UserJot vs $311-661/month with Canny.
Can I stay on Canny’s free plan?
Only if you have 25 or fewer tracked users. For most active products, this isn’t realistic. One feature request that gets shared can push you over the limit.
Should I upgrade before December 15, 2025?
If you’re on a legacy plan and want to stay with Canny, upgrading before November 30 gets you a 20% discount. However, this locks you into their tracked user pricing model. Many teams are using this deadline to evaluate alternatives instead.
Making the Right Choice
Canny’s tracked user pricing model means your costs grow with your success. For teams that value predictable pricing and want to encourage user engagement without penalty, alternatives like UserJot offer a more sustainable approach.
The question isn’t whether Canny works. It does. The question is whether you want to pay more every time your users engage with your product. With the December 15 deadline approaching, now is the time to evaluate your options and choose a feedback tool that aligns with your growth, not one that taxes it.
Ready for predictable pricing? Try UserJot free and see why teams save 70-90% after switching from Canny.