Crisp Pricing in 2026: $45 a Workspace and the Hugo AI Meter
Shayan, Founder11 min read
Crisp, the live chat and shared inbox from Nantes, costs $45, $95 or $295 a month per workspace, with 4, 10 or 20 agent seats included. There is a free plan for two agents. Its AI agent, Hugo, runs on dollar credits: $5, $25 or $75 a month come with the paid plans, and after that you pay for the tokens it uses, which Crisp estimates at $0.05 to $0.10 per conversation. A two-person team handling 500 conversations a month pays $0 on Free while it has 100 or fewer customer profiles, $45 on Mini past that, and about $48 to $55 once Hugo is handling 30% of the work.
Crisp does not sell seats. You pay for the workspace and get a block of seats with it, so a ten-person team on Essentials pays the same $95 as a five-person one. The bill moves when you cross a seat count, a customer-profile count or a feature gate, and since February 2026 when Hugo runs out of credits.
The four plans
Crisp prices by workspace. Each plan includes a fixed number of agent seats, and only Plus sells more, at $10 a seat a month. You can pay yearly in the app, but Crisp publishes no annual price for Mini or Essentials, and its own comparison page lists Plus at $3,540 a year, which is twelve months at $295. Assume there is no annual discount until checkout shows one.
| Plan | Monthly billing | Agents | Customer profiles | Hugo credits | What it adds |
|---|---|---|---|---|---|
| Free | $0 | 2 | 100 | None | Website chat and mobile SDK, unlimited conversations, agent mobile apps, Shopify, basic API |
| Mini | $45 | 4 | 5,000 | $5 a month | Email inbox on your own domain, full history, file sharing, canned responses, internal notes, Messenger, X and Telegram |
| Essentials | $95 | 10 | 50,000 | $25 a month | Knowledge base, WhatsApp and Instagram, workflows, routing, customer ratings, 2 sub-inboxes, analytics, Zapier, HubSpot |
| Plus | $295 | 20, then $10 each | 200,000 | $75 a month | Customer ticket portal, white label, AI site search, 5 sub-inboxes, Salesforce and Stripe |
Enterprise is quoted, with dedicated onboarding, a personalised SLA and higher rate limits.
Two numbers decide what you pay. The seat count is a hard gate with no add-on below Plus: a fifth agent on Mini means Essentials at $95, not another $10. And customer profiles are what move the free plan. Free stores 100, so a workspace that talks to 500 different people a month needs Mini. Conversations themselves are unlimited on every plan, including Free.
Sub-inboxes are folders inside the one workspace inbox, for billing and support say. Essentials gets two and cannot buy more. Plus gets five and can, at a price Crisp does not publish.
The trial is 14 days of every feature with no card, and drops to Free when it ends.
What else lands on the bill
Hugo, in dollar credits. Hugo answers customers from your knowledge base, your website and files you upload, on chat, email and WhatsApp. It is billed by tokens, converted to dollars, not by resolution. Mini, Essentials and Plus include $5, $25 and $75 of credits a month, which Crisp translates to about 90, 450 and 1,350 conversations. Credits also pay for training runs, tests in the Playground and the replies Copilot drafts for your agents, and a conversation Hugo hands to a person still costs what it used. When the credits run out, Hugo stops and new conversations go to the team, unless you turn on pay-as-you-go with a monthly cap you set. Unused credits do not carry over. The pricing table lists knowledge training and Copilot from Essentials while Crisp's Mini setup guide describes training, so check what Mini gets before you count on it.
Extra seats. Only on Plus, $10 a month each. Below Plus, the next seat is the next plan.
WhatsApp. Incoming messages are free, and the first 1,000 service replies per number each month are free. After that, replies are charged by recipient country and message category, through a monthly cap in euros that you set. Template messages need pay-as-you-go switched on.
Phone and SMS. Through Twilio, Aircall, Ringover or KrispCall, billed by those vendors. Crisp has no phone channel of its own.
Capacity increases. More profiles or channels are bought in settings on Essentials and above, and more sub-inboxes on Plus, at prices that are not public. Since September 2026, paid limits worth more than three times the plan price require annual billing.
LiveTranslate. Essentials and Plus include a million characters a month. Another 250,000 a week is $20 a month.
Email campaigns. One-shot campaigns are capped by recipients: 1,000 on Mini, 10,000 on Essentials and 20,000 on Plus from the shared sending IP, more with your own SMTP.
Crisp does not meter conversations or tickets. WhatsApp replies past the free 1,000 are the one per-message charge. The bill moves on the plan, the seats, the profile count and Hugo.
Three bills
Monthly billing, one workspace, no capacity add-ons, no discount. "With Hugo" means it handles 30% of conversations at Crisp's own estimate of $0.05 to $0.10 each, after the included credits. The two-agent team needs Mini for Hugo, since Free has no credits.
| Team | Humans only | With Hugo at 30% |
|---|---|---|
| 2 agents, 500 conversations | $0 on Free, $45 on Mini | $48 to $55 |
| 5 agents, 2,000 conversations | $95 | $100 to $130 |
| 10 agents, 5,000 conversations | $95 | $145 to $220 |
The $0 holds only while the workspace has 100 or fewer customer profiles. Five hundred conversations from 500 different people is Mini at $45. The five- and ten-agent teams both land on Essentials because Mini stops at four seats, and the ten-agent team pays nothing more than the five-agent one.
The Hugo column is a range because Crisp bills tokens and publishes only an estimate per conversation. A long conversation against a large knowledge base costs more than a short one, and the estimate is Crisp's, not a measurement.
At ten agents the humans-only bill is a third of Help Scout's $300 and a quarter of Intercom's $390. With AI on, Crisp's top estimate of $220 sits against $1,425 and $1,875. The gap comes from two things: the seats are bundled, and Hugo's estimated 5 to 10 cents a conversation sits against $0.75 and $0.99 a resolution.
Live chat, email and an AI agent, one flat price.
UserJot's support inbox and Juno come with every plan. No agent seats, no per-resolution fee.
Discounts
Startups get 30% off Essentials or Plus: new customers, a company under three years old, less than $1 million raised, reviewed by hand. Nonprofits get 50% off the same two plans after verification, and the two do not stack without approval. The pricing FAQ lists 50% for students without saying for how long. Up to three additional workspaces on Essentials or Plus are 20% off.
Fine print that bites
- Cancelling a monthly plan takes effect immediately. Paid features go away that day and the month is not refunded. Annual payments are prepaid and not refunded.
- You cancel by switching each workspace to Free. Switching one workspace does not cancel the others on the account.
- Free does not keep full conversation history. Crisp does not publish how far back it goes.
- White labelling starts on Plus, and only after the first successful payment. The trial shows Crisp's branding.
- One account per non-email channel per workspace: one WhatsApp number, one Messenger page. A second needs a capacity increase.
- Hugo credits are spent on tests, training and Copilot drafts, not only on customer replies. Look at the balance in the first week.
- Crisp can change its terms with 30 days to object. It changed its seat bundles in November 2024 and moved AI to paid credits in February 2026. Whether existing accounts kept the old seat bundles is not published; the founder described the first Hugo migration as opt-in, with the older system kept as a backup.
What changed since 2024
In January 2024 the plans were Basic (free, two seats), Pro at $25 a month with four seats and 5,000 contacts, and Unlimited at $95 with 20 seats and 50,000 contacts. Crisp 4, announced in November 2024, renamed and reshuffled them. The entry paid plan went from Pro at $25 to Mini at $45, both with four seats and 5,000 contacts. The $95 plan went from Unlimited with 20 seats to Essentials with 10. A new Plus tier at $295 took the 20 seats. The entry price went up 80% and the $95 plan lost half its seats. Whether existing accounts kept the old terms is not published.
Bot replies were free on Essentials and Plus until this year. In January 2026 Plus still advertised unlimited AI and Essentials 50 AI actions a day. On 1 February 2026 Crisp announced Hugo and the move to dollar credits, $5, $25 and $75 a month by plan, with pay-as-you-go above. That is the model on the page today.
Is Crisp worth it?
For a small team that wants chat, email and a knowledge base in one inbox and does not want to count seats, yes. Reviewers on G2 and Capterra rate it 4.5 and 4.6, and the praise is about the setup, the interface and the support team. The complaints are about missing pieces, merging conversations and reporting detail among them, in one June 2026 G2 review about the jump from Mini to Essentials, and in one May 2026 G2 review about the AI answering in the wrong language and routing badly.
For a SaaS team, the first thing to check is the profile count. Crisp stores a profile for the people who write in, and the free plan's 100 and Mini's 5,000 arrive faster than the seat counts do. The second is Hugo's bill: the included credits are small, the per-conversation cost is an estimate, and credits go on training and tests as well as answers. Set the pay-as-you-go cap before you turn Hugo on. Crisp documents no feedback board, roadmap or changelog of its own; Olvy is the integration listed for feedback.
Crisp alternatives
UserJot. Feedback board, roadmap, changelog and support in one product. Live chat on your site and support email land in one inbox. Juno, our AI agent, answers from your docs and the sites you point her at, hands the thread to a person when a question needs one, and files a feature request with the customer's vote once they confirm. $0, $29 or $59 a month for the whole workspace. No agent seats, no per-resolution fee.
| Team | Crisp, with Hugo at 30% | UserJot |
|---|---|---|
| 2 agents, 500 conversations | $48 to $55 | $0 |
| 5 agents, 2,000 conversations | $100 to $130 | $29 |
| 10 agents, 5,000 conversations | $145 to $220 | $29 |
Free covers three teammates. Starter at $29 covers up to 100 and adds a custom domain, private boards, guest posting and the API. Pro at $59 adds single sign-on, identity masking and white-labelling. Conversations is in beta and free on every plan while it is. UserJot has no phone or SMS channel, no WhatsApp, no SLA policies, no skills routing, no canned replies and no app marketplace.
Intercom. $29 a seat on annual billing, $0.99 per Fin resolution. Chat, email and a help center on the cheapest plan; Fin also answers on email, phone and WhatsApp. No free plan; $65 a month for startups in year one. See Intercom pricing.
Help Scout. $25 a user on annual billing, free for five users and 100 helped contacts a month, $0.75 per AI Answers resolution after three free months. Shared inbox, Docs and Beacon chat. See Help Scout pricing.
Zendesk. $19 a seat for email on annual billing, $55 for chat on Suite Team, $2 per AI resolution after five per agent a month. SLAs, skills routing and phone queues from Suite Professional. No free plan. See Zendesk pricing.
Freshdesk. $19 a seat for email on annual billing, $29 with chat on Omni, AI in $49 packs of 100 sessions. Two agents free for six months. See Freshdesk pricing.
All eight on one table: Help desk pricing compared.
Questions people ask
How much does Crisp cost?
$45, $95 or $295 a month per workspace, with 4, 10 or 20 agent seats included, plus whatever Hugo uses beyond the $5, $25 or $75 of monthly credits. A five-person team on Essentials pays $95 a month, or about $100 to $130 with Hugo handling 30% of conversations.
Is Crisp free?
Yes, for two agents, 100 customer profiles and unlimited conversations, with website chat, the mobile apps and a Shopify integration. Free has no email channel, no Hugo credits and no full conversation history. The 14-day trial of every feature needs no card and drops to Free when it ends.
Do I pay per agent?
No. Each plan includes a block of seats: 2 on Free, 4 on Mini, 10 on Essentials, 20 on Plus. The only way to add one seat on its own is on Plus, at $10 a month. On Mini or Essentials, one more agent than the plan allows means the next plan.
How is Hugo billed?
In dollar credits that pay for the tokens each conversation uses. Paid plans include $5, $25 or $75 a month, which Crisp estimates at about 90, 450 and 1,350 conversations. Beyond that, pay-as-you-go by the same token measure, with a monthly cap you set. A conversation that ends in a handoff still costs what it used.
What happens when Hugo credits run out?
Hugo stops and new conversations go to your team, unless pay-as-you-go is on. Credits reset each month and unused credits do not carry over.
Is there an annual discount?
Not one Crisp publishes. Yearly payment is available in the app, but the pricing page shows no annual price for Mini or Essentials, and Crisp's own comparison page lists Plus at $3,540 a year, which is twelve months at $295.
Does Crisp have a startup discount?
Yes. 30% off Essentials or Plus for new customers under three years old with under $1 million in funding, and 50% off for nonprofits.
Can I get a refund?
No. A monthly cancellation takes effect immediately with no refund of the current month, and annual payments are prepaid and non-refundable. The terms allow a pro-rata refund when a feature you paid for is materially degraded and nothing equivalent replaces it.
