The Tidio alternative with a flat price and no conversation cap.

$29 a month for 100 human conversations on Starter, and $59 to $349 for 250 to 2,000 on Growth, or $24.17 to $290.83 a month billed yearly, with ten seats on every self-service plan. Plus starts at $300 a month plus usage, and Premium is quoted. Lyro is $39 to $700 a month for 50 to 1,000 AI conversations, Flows is $29 to $299 for 2,000 to 100,000 visitors reached, branding removal is $20 a month on Growth, and WhatsApp messages past 1,000 a month per number are billed at Meta's rates. A monthly plan on a new project upgrades itself at 95% of any quota unless you turn that off. The worked bills for 2, 5, and 10 agents are in our Tidio pricing guide.

Yes, within limits. The Free plan has 50 human conversations a month, 10 seats, 100 Flows visitors a month, and 50 Lyro conversations for the life of the account, with Tidio's branding on the widget. When the 50 conversations are used, new messages are hidden and replies are blocked until the next month. There is also a 7-day trial of the paid features with no card.

Yes. tawk.to is free with no chat or seat caps stated and a free feedback board, with its branding on the widget. Removing the branding is $39 a month per property. UserJot's Free plan has live chat, support email, Juno, a public feedback board, roadmap, and changelog for a team of three, with unlimited customers and no conversation count. Crisp is free for 2 seats with the widget. Chatwoot's cloud plan is free for two agents and 500 conversations a month. HubSpot Service Hub is free for two users.

Tidio puts a live chat widget on a website and gathers chat, email, Messenger, Instagram, and WhatsApp into one inbox with tickets, macros, assignment, and CSAT surveys. Flows are rule-based automations that greet visitors and route questions, metered by the visitors they reach. Lyro, the AI agent, answers from site scans, uploaded Q&A, and Shopify or WooCommerce catalogs, and hands off to a person. A native Help Center launched in September 2026 with no published price. Tidio's own site names ecommerce first among its audiences, and most of the reviews we read are from online stores.

No. Self-service plans include ten seats and bill by human conversations handled: any chat, ticket, email, or social thread a person replied to. An eleventh seat needs Plus, from $300 a month plus usage, which sets seats by contract. The older Communicator plan, from $25 per agent with unlimited conversations, is closed to new customers. UserJot does not charge per seat either: 3 team members on Free and no seat charge on paid plans.

Any customer interaction with at least one reply from Lyro, counted once per thread however many replies follow. Fifteen minutes of silence closes the thread, the visitor's next message starts a new billable one, and only a handoff before any answer is free. Packs run from $39 for 50 a month to $700 for 1,000 and reset monthly. The 50 every account starts with do not. Per-resolution billing exists on Premium only, by quote.

Four reasons. A standard monthly plan on a new project upgrades itself at 95% of any quota unless automatic upgrades are off. Flows count every visitor they message, so a welcome flow on every page empties the visitor allowance. Tidio, replying to a November 2024 Shopify App Store review, said the reviewer's "flows were triggering for every visitor, which quickly consumed your quota". The free 50 Lyro conversations do not refill, so the first paid pack is $39 a month. A legacy Communicator account can be moved to Growth. Tidio said so in a February 2025 Trustpilot reply to a customer whose rate had risen.

Tidio was founded in 2013 in Szczecin, Poland, by Tytus Gołas, who is its CEO. Its legal entity is Tidio LLC, with an address in San Francisco, and its About page lists offices in San Francisco, Warsaw, and Szczecin, more than 180 employees, and a $25 million Series B. It says more than 300,000 companies use it. No acquisition announcement was found.

No. UserJot has no Tidio importer, and support conversations start fresh when you forward your address and swap the widget. Tidio exports contacts as CSV from the Contacts view with the columns you have on screen. Bulk conversation export is on Plus, and a Shopify App Store reviewer in July 2026 who complained they could not export questions and answers was told the feature "is not available within Tidio". Requests you have kept in a spreadsheet go onto the board with the CSV import, which suggests the column mapping for you to confirm.

Tidio's terms do not say by object. They say unsubscribing deletes undelivered messages and information Tidio no longer needs, that data can stay stored for up to six months if you only remove the service from a device, and that a suspended account's data can be restored. How long tickets, contacts, and Help Center articles stay readable after a paid plan ends is not published. There is no refund for unused time. Export contacts first. Standard plans cancel under Settings, Billing, Subscription, and Plus and Premium go through your account manager.

Tidio is live chat and a help desk priced by conversations handled, with Lyro in separate packs, Flows automations, Messenger, Instagram, and WhatsApp channels, Shopify order context, and an API and Slack on Plus. UserJot is live chat, support email, and Juno in one inbox, next to a public feedback board, roadmap, and changelog, priced flat with no agent seats. Both have a chat widget, an inbox, an AI agent that answers from your docs and hands off, and an MCP server. Tidio adds the social channels, Flows, Shopify and WooCommerce, Zapier, HubSpot, and Salesforce. UserJot adds the board, roadmap, and changelog, and puts the API on every plan and Slack on every paid one.

We make UserJot, so weigh this accordingly. For a SaaS team whose support happens in a chat widget and a support address, and who want feature requests to land on a board, UserJot, at $0 to $59 a month with no agent seats. For Tidio's messaging channels at a flat workspace price, Crisp from $95 a month on Essentials, or $45 on Mini with Messenger only. For a free widget with a free board, tawk.to, with its branding or $39 a month per property to remove it. For self-hosting, Chatwoot. If you use Tidio for Messenger, Instagram, WhatsApp, Flows, or Shopify, UserJot has none of them. Crisp and Intercom carry the messaging channels.

Tidio's own comparison hub publishes pages against Crisp, Intercom, LiveChat, Zendesk, Freshdesk, Help Scout, Gorgias, tawk.to, JivoChat, Re:amaze, ManyChat, Chatfuel, Ada, Kustomer, and Salesloft Drift. Intercom, Crisp, Zendesk, tawk.to, Freshdesk, and Gorgias appear on most lists of Tidio competitors, then HubSpot, LiveChat, and Help Scout. A Trustpilot reviewer who left moved to Crisp, two others there recommended or were evaluating HubSpot, and a Shopify App Store reviewer named Chatty as the best alternative they had found. A Shopify community thread suggested Shopify Inbox, Crisp, tawk.to, LiveChat, and Chatway to a store owner who found Tidio "quite expensive".

Chatwoot is an open source live chat and inbox you can self-host, with a free cloud plan for two agents and 500 conversations a month, paid plans from $19 an agent, and a Startups plan that is free for open-source projects. Libredesk and FreeScout are the open source help desks AlternativeTo's list names next to it. Tidio itself is proprietary, with no self-hosted edition listed.