Tally,
OpenPanel,
Drizzle,
SuperWhisper,
Scite,
Throne,
Nuelink,
Ghostbase,Free
Free, forever.
$0/ month
Get FreeWhat's included
- Unlimited posts
- Unlimited users
- 3 admin roles
- 2 feedback boards
- Public roadmap
- Public changelog
The BugHerd alternative with a free plan and a board customers can vote on.
UserJot is a BugHerd alternative with a public feedback board, roadmap, changelog, and live chat in one product. Flat pricing, unlimited users, free to start.
Every day, the teams behind Tally, OpenPanel, Drizzle, SuperWhisper, Scite, Throne, Nuelink, Ghostbase, and hundreds of others talk with their customers in UserJot.
At a glance.
| Feature | BugHerd | UserJot |
|---|---|---|
| Price | $50, $80, or $150 a month for 5, 10, or 25 seats; $8 for each extra seat | Free, $29, or $59 a month, flat |
| Free plan | None; a 7-day trial, then $5 a month to pause | Yes, unlimited users and posts |
| Time to a live board | Sign up, install the script or extension, invite members | Minutes |
| Public board, votes, roadmap | Not documented; feedback files to a kanban your team sees | Every plan |
| Live chat with customers | None listed; comments on tasks, by email | Built in, with a shared inbox and Juno, an AI operator |
| Screenshots and recording | Pinned screenshots, annotations, 1-minute recordings, Figma and PDF review | Screenshot of the page from the widget, with arrows, boxes, and text; no recording |
Top BugHerd alternatives
BugHerd is a visual bug tracker for agencies reviewing client websites. If you came for the feedback board, these are the alternatives to BugHerd worth a look.
UserJot
Get started freePublic feedback board, roadmap, changelog, and live chat in one product, on your own domain from $29 and inside your app, with Juno, an AI operator who answers customers and drafts your changelog, and an MCP server for your own agents. Flat pricing, unlimited users, free plan.
Best for: SaaS teams that want customers to post, vote, and hear back, and a support inbox in the same tool.
Website bug reports with screenshots and session data, sent straight to your issue tracker. No feedback board.
Best for: Teams whose feedback is bug reports and whose home is Jira, Trello, or GitHub.
Visual bug reports with 3-minute recordings and console logs, plus surveys and a feedback board on its $259 plan.
Best for: Product teams that want capture tools and a board from one vendor and will pay for the upper plan.
Visual bug reports with screenshots and recordings, plus a feature request portal sold as a paid add-on. Flat pricing per workspace.
Best for: Agencies and QA teams that want capture tools and a request portal from one vendor.
Feedback board, public roadmap, and changelog, priced by tracked users, with Jira, Linear, and Intercom integrations.
Best for: Teams that want a board with a long integration list and don't mind paying by the voter.
A feedback board, roadmap, and changelog, plus NPS and CSAT surveys, all in one widget. Metered on announcement views, popup views, emails, and AI credits.
Best for: Teams that want surveys in the same widget as feedback.
Where BugHerd falls short.
BugHerd has sold website feedback since 2011: comments pinned to page elements, automatic screenshots with browser and OS details, one-minute recordings, and a kanban board that pushes tasks into Jira, Linear, and Trello. It also has no free plan and a $50 floor, a feedback widget that is a one-way inbox, a logo swap sold as white labeling, and no way to talk to the person who reported it.
The cheapest plan is $50 a month
Standard: $50 a month or $500 a year, for five seats
BugHerd's Standard plan is $50 a month, or $500 a year, for five team seats, and each seat past the allowance is $8 a month. There is no free plan; the trial is seven days, down from fourteen in 2024. Standard was $39 at the start of 2024, $49 by October 2024, and $50 by October 2025. A G2 reviewer in October 2025 called it "quite pricey."
Customers can send feedback, but can't see it
No voting, public roadmap, or changelog documented
BugHerd's public feedback tab lets a visitor pin a comment to your page without an account. The comment becomes a task on a kanban board that your team and invited clients see. BugHerd documents no way for a visitor to see what others have asked for, vote on it, or follow it, and no public roadmap or customer-facing changelog. A visitor who reports through the public widget gets no email when the task is done; only invited clients can be notified.
Your brand is on Premium, and only partly
Logo replacement: Premium, $150 a month; full removal not possible
Putting your own logo in BugHerd's sidebar, emails, and onboarding is a Premium feature, at $150 a month. BugHerd's help center says complete white labeling is not possible. Premium is also where private comments, the client project board, and the Jira, Linear, Asana, ClickUp, monday.com, and Teamwork integrations live. Single sign-on for your team is on the Custom plan, quoted by sales. A custom domain for the feedback experience is not documented at any price.
It stops at the task
No live chat listed; the AI titles and tags tasks
BugHerd lists no live chat. A report arrives as a task, and the conversation about it happens in task comments and email replies. Its AI writes task titles, suggests tags, and flags similar tasks, all in beta; tags and similar-task detection are on Premium by the pricing page. An MCP server lets your own agent read and update tasks. Nothing in BugHerd answers a support question or carries a conversation with a customer.
What UserJot does instead.
UserJot is the board: a public feedback board at its own URL, on your own domain from $29, a roadmap with votes, a changelog, and a widget that puts all three inside your app. It adds live chat and support email in one inbox, Juno, an AI operator who answers customers first and drafts your changelog, and an MCP server for your own agents. It does not pin comments to page elements or record screens.
Every plan has unlimited users and posts, including Free, and the public board is on all of them. Paid plans start at $29 a month with a 14-day trial, and you're live in minutes.
Starter
Staff pick. For small teams.
$29/ month
Get StarterEverything in Free, plus
- Custom domain
- Guest posting
- Automatic login
- 5 feedback boards
- Private boards
- One integration
Professional
For growing teams.
$59/ month
Get ProEverything in Starter, plus
- Unlimited boards
- Advanced search
- Single sign-on
- Unlimited integrations
- Unlimited admin roles
- Public identity masking
A public board, on every plan.
Anyone can post a request and vote on the board, on Free. When you mark a request Planned or In Progress, it moves to that column on the public roadmap, votes attached. Every status change emails everyone who posted, voted, or commented. When you mark one Completed, the changelog post links back to it.
The changelog is on every plan, with no cap on posts, and has drafts, scheduling, and a cover image. On Starter and up, any board can be made private: a customer sees only their own requests, and your team sees all of them.
Planned
12Committed and queued
- Features
Mobile app
The whole web app on iPhone and Android, with push notifications when something needs you.
Alex Martin - Features
Export reports to CSV
Finance needs the monthly numbers in a spreadsheet. A one-click export from any report would save us an afternoon every month.
SRSofia Reyes - Integrations
Zapier integration
We’d love to send new tasks to the rest of our tools without writing a script. A trigger for new tasks would cover most of it.
TBTom Becker - Features
Custom fields on tasks
We track budget and client on every task. A couple of custom fields would replace the spreadsheet we keep next to Acme.
MLMia Laurent - Features
Two-factor sign-in
Our security review asks for it every year. An authenticator app option would be enough for us.
OHOmar Haddad
In Progress
4Actively being built
- Features
Dark mode
Late nights in Acme are hard on the eyes. A dark theme that follows the system setting would be perfect.
Marcus Chen - Features
Bulk edit tasks
Changing the assignee on twenty tasks one at a time takes forever. Let me edit a whole selection at once.
HSHana Sato - Features
Task templates
We set up the same onboarding checklist for every new client. Saving it once as a template would save us an hour each time.
NPNina Petrova - Features
Timeline view
Seeing tasks on a timeline would make it much easier to plan around deadlines and spot overlaps.
LPLeo Park
Done
9Recently shipped
- Integrations
Google Calendar sync
Due dates should show up on my calendar without copying them over one by one.
PNPriya Nair - Integrations
Slack alerts for due tasks
A message in our team channel the morning a task is due would stop things from slipping.
CDChloe Dubois - Bugs
Search freezes in big workspaces
With a few thousand tasks, typing in search locks the page for a second or two.
BABen Adler - Features
Keyboard shortcuts
Creating and moving tasks without the mouse would make Acme so much faster to use all day.
RMRavi Menon
Chat, email, and feedback in one inbox.
Conversations adds a Messages page to the widget that already shows your board, roadmap, and changelog. Customers chat with you from inside your product, and your team answers from the dashboard where it already triages requests. Forward your support address and email lands in the same inbox, with no DNS changes.
When a customer describes a feature in chat, Juno finds the matching request on your board and shows it to them. Once they confirm, she files it or adds their vote. Conversations is in beta and free on every plan while it is.
One AI, across the whole product.
Juno is the AI operator built into UserJot. In the inbox, she answers new conversations first, in the customer's language, from your docs and the sites you point her at, and hands the thread to your team when a person is needed.
In the changelog editor, Juno reads the requests you completed since the last post and writes the draft, with the title, tags, and linked requests filled in. She never publishes. The board itself checks for duplicates as people type, and five versions of the same request don't pile up.
Sara Meyer
Team support
We were charged twice this month, can you help?
4:07 PM
Sorry about that! Refunds need a teammate, so I'm bringing one in now.
4:07 PM
Juno handed this conversation to the team
Hi, Sara here. Just refunded the duplicate charge, you'll see it back in a few business days.
4:09 PM
An MCP server your agents can use today.
Your agent can read requests, file and vote on them, move them along the roadmap, draft changelog posts, and answer conversations. Ask your coding agent what customers have asked for in the area you're working on, or have it mark the request shipped and draft the changelog entry when the work merges.
It comes with the API on Starter and Professional. BugHerd's MCP server is on Standard and up, in beta.
Claude Code · connected to userjot
Leave whenever you want.
Pay monthly or yearly, and cancel from your settings. Export your posts as CSV any time, on every plan. No pause fee, no notice period.
BugHerd vs UserJot, side by side.
| Feature | BugHerd | UserJot |
|---|---|---|
| Pricing | ||
| Plans | Standard $50, Studio $80, Premium $150 a month; Custom by quote | Free, Starter $29, Professional $59 a month |
| Billed yearly | $500, $800, $1,500 a year | Monthly or yearly |
| Free plan | No; 7-day trial, no card | Unlimited users and posts, 2 boards, 3 admins |
| Seats | 5, 10, or 25 team seats included; $8 a month each after that | 3 admins on Free; no seat charge on paid plans |
| Reviewers | Unlimited clients, free | Unlimited users, free |
| Trial | 7 days, no card | 14 days of Starter or Professional, from the dashboard |
| Board, roadmap, and changelog | ||
| Public feedback board | Not documented; a public widget files tasks to your kanban, and a client board is on Premium | Every plan |
| Voting | Not documented | Every plan |
| Public roadmap | Not documented | Every plan, with votes and comments |
| Changelog | Not documented | Every plan, no cap on posts, scheduled |
| Post without an account | Public widget, yes | Guest posting, from $29 |
| Email to the reporter on completion | Invited clients only; public-widget reporters get none | Every status change, to everyone on it |
| Duplicate handling | Similar Task Detection, in beta, on Premium; manual merge | Detected as people type |
| Languages | Public widget in English, German, French, Dutch, and Hebrew; app languages not documented | Board in 12 languages, including Arabic |
| Bug reporting and capture | ||
| Pinned comments | Yes, on live sites, Figma screens, images, and PDFs | No |
| Annotated screenshots | Yes, automatic | Widget, on posts and chat messages |
| Screen recording | Yes, 1 minute per recording | No |
| Console and network logs | Not native; links to FullStory or LogRocket sessions | No |
| Suggested text edits | Yes | No |
| Browser extension | Chrome, Edge, Firefox, Safari | No |
| AI and support | ||
| Live chat and support inbox | None listed | Built in; chat and forwarded email in one inbox, free during beta |
| AI that answers customers | None listed | Juno, in chat and email, on every plan during beta |
| AI on the board | Auto titles on Standard; tags and similar tasks on Premium; all in beta, opt-in | Duplicate detection as people type, on every plan |
| AI changelog drafting | Not documented | Juno, in the editor, from the requests you completed |
| Branding and access | ||
| Custom domain | Not documented | From $29 |
| Remove vendor branding | Logo replacement on Premium; full removal not possible, per its help | $59 |
| Customer identity | Clients invited by email; SSO by client domain on Custom | Identify on every plan; automatic login from $29; SSO (JWT) at $59 |
| Team SSO | SAML and SCIM on Custom, by quote | Google or email login |
| Private boards | Projects are private by membership | From $29 |
| Integrations and API | ||
| Slack, Discord | Slack and Microsoft Teams; Discord not listed | Slack and Discord; one on Starter, both on Professional |
| Jira, Linear, Asana, ClickUp | Premium, $150 a month, two-way | No |
| GitHub, Trello | Standard | No |
| Zapier, Make | Standard | No |
| API and webhooks | Standard; 60 requests a minute | API on Starter and Professional |
| MCP server | Standard, in beta | Starter and Professional; Claude Code, Cursor, Codex, ChatGPT desktop, and other remote MCP clients |
| Leaving | ||
| Cancellation | Owner only, from subscription settings; its help says closure is immediate, its Terms say end of period | Any time, from settings |
| Refund | Pricing page offers 60 days; Terms say payments are non-refundable | Cancel at any time |
| Export | CSV, XML, or JSON, emailed to you | Posts as CSV, any plan |
| Data after cancelling | Deleted from production within 14 days and from backups within 30 more; the help says deletion is queued | CSV export any time |
BugHerd facts checked against its public site, help center, and Terms on . Prices are USD before tax; the annual figures are the totals its pricing calculator shows. If something has changed, tell us and we will correct it.
Switching from BugHerd to UserJot.
BugHerd emails you an export as CSV, XML, or JSON. UserJot's CSV import maps the columns with AI and shows you the mapping before anything is written.
If your data doesn't fit the CSV path, email support@userjot.com and we'll migrate it with you.
Export from BugHerd.
In Settings, choose Export bugs, pick Feedback, Task Board, and Archive, and choose CSV. The file arrives by email. BugHerd doesn't document which comment and reporter fields the CSV carries, so open it before you cancel.Import into UserJot.
Upload the CSV. AI maps titles, descriptions, statuses, authors, and dates to UserJot's fields; check the mapping, confirm, done. Pinned screenshots stay in BugHerd.Put the board where customers already are.
Add the widget to your app, and on Starter or above, put the board on your own domain, like feedback.yourcompany.com.Then cancel BugHerd, with the export in hand.
The owner cancels from Subscription Settings. BugHerd's help says the account closes immediately and deletion is queued; its security policy says deleted data leaves production within 14 days. Don't cancel before the file has arrived.
BugHerd alternative FAQ
From $50 to $150 a month, before the Custom plan. Standard is $50 a month or $500 a year for five team seats, Studio $80 or $800 for ten, and Premium $150 or $1,500 for twenty-five. Extra seats are $8 a month or $80 a year. Clients who only review are free and unlimited. Custom, with SSO and a success manager, is quoted by sales. Standard was $39 at the start of 2024.
Your customers are already talking.
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