Deep Link to Feedback Widget

UserJot’s Deep Link feature allows you to automatically open the feedback submission modal when users visit your feedback board. This is perfect for directing users from emails, in-app notifications, or support tickets directly to submit feedback.

How It Works

By adding the openFeedback query parameter to your UserJot board URL, the feedback submission modal will automatically open when the page loads.

Basic Usage

Simply append ?openFeedback to your UserJot board URL:

https://yourproject.userjot.com/?openFeedback

Or if you’re using a custom domain:

https://feedback.yourdomain.com/?openFeedback

Supported Parameter Values

The openFeedback parameter is flexible and accepts various values:

• ?openFeedback - Opens the modal (no value needed)
• ?openFeedback=true - Opens the modal

Any other value (like false, 0, or no) will not trigger the modal.

Use Cases

1. Email Campaigns

Include a direct feedback link in your email newsletters or transactional emails:

<a href="https://feedback.yourdomain.com/?openFeedback">
  Share Your Feedback
</a>

2. In-App Links

Direct users from your application to submit specific feedback:

// React example
<button
  onClick={() =>
    window.open('https://feedback.yourdomain.com/?openFeedback', '_blank')
  }
>
  Submit Feedback
</button>

3. Support Ticket Responses

When responding to support tickets, provide a direct link for users to submit feature requests:

Hi [Customer],

Thank you for your suggestion! We'd love to hear more details about this feature request.
Please submit it on our feedback board: https://feedback.yourdomain.com/?openFeedback

This helps us track and prioritize feature requests from all our users.

Best regards,
Support Team

4. QR Codes

Generate QR codes that link directly to your feedback submission form for physical locations or printed materials.

Combining with Board Navigation

You can combine the openFeedback parameter with specific board navigation:

https://feedback.yourdomain.com/board/feature-requests?openFeedback

This will:

1. Navigate to the “Feature Requests” board
2. Automatically open the feedback modal
3. Pre-select “Feature Requests” as the submission category

Best Practices

1. Clear Call-to-Action: When using deep links, make it clear to users that clicking will open a feedback form.

2. Context Matters: Provide context about what type of feedback you’re looking for before users click the link.

3. Mobile Consideration: The feedback modal is mobile-friendly, but ensure your email or app UI clearly indicates that a form will open.

4. Track Engagement: Consider using UTM parameters alongside openFeedback to track where feedback submissions originate:

   https://feedback.yourdomain.com/?openFeedback&utm_source=email&utm_campaign=newsletter
   

Technical Notes

• The query parameter is automatically removed from the URL after the modal opens to prevent it from reopening on page navigation
• Users can still close the modal if they change their mind
• If the user is not logged in and guest feedback is disabled, they’ll need to log in first before the modal appears
• The modal respects all your board settings, including required fields and category restrictions

Combine with Automatic Login

For the smoothest experience, combine deep linking with Automatic Login to eliminate friction:

1. User clicks your deep link from an email
2. They’re automatically logged in (if already authenticated in your app)
3. The feedback modal opens immediately
4. They can submit feedback with just a few clicks

This creates a seamless feedback submission experience that maximizes user engagement.