Set Up a Custom Domain

You can use your own domain name to host your UserJot feedback board, roadmap, and changelog. This creates a consistent experience for your users. For example, instead of yourproject.userjot.com, users can visit feedback.yourdomain.com.

Here’s how to set up a custom domain:

1. Go to Branding Settings

1. Log in to your UserJot Dashboard.
2. Select Settings from the main menu.
3. Go to the Branding tab.
4. Select the Domain sub-tab.

2. Add Your Domain

1. Click the Add Domain button.

2. Enter your root domain name in the input field (for example, yourcompany.com). We need your root domain to create the feedback subdomain (feedback.yourcompany.com).

3. After you enter your domain, we will show you two DNS records: a CNAME record and a TXT record.

   • The CNAME record points the feedback subdomain to UserJot’s servers.
   • The TXT record helps verify that you own the domain.

3. Update Your DNS Records

1. Go to your domain registrar or DNS provider’s website (like GoDaddy, Cloudflare, Namecheap, etc.).

2. Find the DNS management section for your domain.

3. Add the CNAME and TXT records exactly as shown in your UserJot settings. Copy the Name (sometimes called Host or Alias) and Value (sometimes called Points to or Target) for each record.

   • For the CNAME record:
     • Type: CNAME
     • Name/Host: feedback (or feedback.yourcompany.com, depending on your provider)
     • Value/Target: The value provided by UserJot (e.g., origin.userjot.com)
   • For the TXT record:
     • Type: TXT
     • Name/Host: The value provided by UserJot (e.g., _acme-challenge.feedback)
     • Value/Content: The long string of characters provided by UserJot.

4. Save the changes to your DNS settings.

Note: DNS changes can take some time to update across the internet, sometimes up to 48 hours, but often much faster.

4. Verification and Access

1. UserJot will automatically check for the DNS records. The status next to the records in your UserJot settings will change from Pending to Active once they are verified.
2. When the setup is complete, you and your users can access your feedback board, roadmap, and changelog by visiting your new custom subdomain (e.g., feedback.yourcompany.com).