What to Do When You Get No Feedback

You launch the feature. You send the email. You post the update.

And then… nothing.

Getting no feedback can be frustrating, even discouraging. But it’s also something every product team goes through. Sometimes, silence is just part of the process. Other times, it’s a signal that something’s not quite working — and it’s on you to figure out what.

Here’s what to do when the feedback channel goes quiet.

Check if It’s Easy to Give Feedback

Most teams assume they’re collecting feedback. But in practice, the process is often clunky, hidden, or intimidating. Before anything else, make sure you’ve actually created space for users to speak.

Ask yourself:

• Is the feedback button easy to find in your product?
• Can someone submit an idea without logging in?
• Do users know what kind of feedback you’re looking for?

If it’s a hassle, most people won’t bother.

With UserJot, we’ve made this part simple. You can create a public or private board, let users post without signing up, and stay organized as submissions come in. When it’s easy, more people participate.

A Lot of Teams Are Afraid of Feedback

One of the biggest blockers to good feedback isn’t technical. It’s emotional.

A lot of teams avoid asking for feedback because they’re worried it will be negative. And yes, sometimes it is. But that’s exactly the point. The most useful feedback is often the least flattering — because it helps you grow.

Here’s what vague positive feedback sounds like:

• “Loving the product so far!”
• “This is really cool.”
• “No issues here!”

That’s great to hear, but it doesn’t tell you much. There’s nothing to improve on, nothing to act on.

Now compare that with constructive criticism:

• “I was confused by the settings page. I couldn’t find where to update my email.”
• “The onboarding felt a bit long. I almost gave up midway.”
• “I want to use this with my team, but there’s no way to group feedback by project.”

These are actionable. You can fix UI issues. You can improve flow. You can prioritize features that real users are waiting for.

The best feedback often sounds like a complaint — but it’s actually a gift.

Look for Feedback Outside the Obvious Places

Just because it didn’t show up in your feedback tool doesn’t mean users aren’t saying anything.

Feedback often hides in:

• Support tickets
• Sales and onboarding calls
• App store reviews
• Twitter replies or LinkedIn comments
• Internal Slack conversations

All of these are useful signals. Collect them. Tag them. Categorize them like any other piece of feedback. Sometimes your users are talking — just not where you expected.

If you’re looking for a more structured way to organize all these signals, check out our post on Why Product Teams Need Public Feedback Boards.

Ask Better Questions

Vague prompts like “Any thoughts?” rarely work. Most people won’t know where to start.

Instead, ask sharper, more focused questions:

• Was anything confusing while using this?
• Is there something you expected to find here but didn’t?
• If you could change one thing, what would it be?

The more specific the question, the more useful the answer. And context matters — asking for feedback right after someone completes an action (or gets stuck) is much more effective than sending a generic follow-up later.

We also go deeper into this in our guide on How to Prioritize Feature Requests, where we talk about shaping incoming feedback into real product direction.

Send a Simple Email

This one works better than most people expect.

A short, honest email sent to new or longtime users can do wonders. Something like this:

Subject: Quick question

How’s UserJot treating you so far?

I’d love to know:
• What’s working well?
• Anything confusing?
• Features you’re wishing for?

You can also drop ideas here: [Feedback Board Link]

There’s no magic here. You’re not trying to automate it, A/B test it, or track opens. You’re just being a person asking another person for their thoughts. And that tends to get results.

Reach Out at the Right Moments

Email’s great, but timing matters too.

Prompting feedback right after a meaningful moment — like finishing onboarding, using a new feature, or hitting a milestone — increases your chances of hearing something valuable.

Even a short prompt like “How was that?” can unlock useful insights when it shows up in the right context.

Make Feedback Feel Worthwhile

If users don’t believe their feedback matters, they won’t give it.

The key is showing that you’re listening. A few simple ways to do that:

• Use a public board to show what’s being reviewed, what’s in progress, and what’s shipped
• Post regular changelogs
• Thank users directly for their ideas

UserJot helps with this by giving you a clean, public-facing board and roadmap where users can see what’s happening. It’s not just about transparency — it builds trust.

Learn to Welcome Negative Feedback

When someone gives you negative feedback, don’t take it personally.

Don’t get defensive. Don’t dismiss it. And don’t try to argue.

Instead, ask them more. Dig deeper. Thank them for being honest. These conversations are where the real breakthroughs happen.

Creating a culture where users feel safe saying, “I didn’t like this,” or “This was frustrating,” is a superpower. Because when they feel safe enough to tell you what’s wrong, they’re also telling you how to make it better.

That’s how good products get built.

When There’s Still No Feedback

Sometimes, it really is just quiet. And that might be okay.

It could mean:

• Your product hasn’t reached enough users yet
• You’ve nailed a smooth experience with no obvious friction
• Or the users who signed up aren’t actually your target audience

In these cases, go back to basics. Talk to churned users. Reach out to people who signed up but never activated. Ask what didn’t click.

You can also revisit your onboarding, your positioning, or your messaging. Sometimes the problem isn’t the product — it’s the story around it.

Feedback Is Earned

The truth is, getting meaningful feedback takes effort. It’s not something users hand you for free. You have to make it easy, create trust, and show that you care.

That’s exactly why we built UserJot — to help you create a simple, inviting space where users can leave feedback, upvote what matters, and follow along as things get built. You can make boards public or private, let users post without signing up, and turn one-off ideas into real product direction.

Silence isn’t failure. It’s just a signal that it’s time to change how you’re listening.

And when you do? The insights start coming in. One honest answer at a time.