Getting Started

Mask Public Identities

UserJot allows you to mask member identities on public-facing pages and email notifications. When enabled, member names and avatars are hidden from external users while your internal team still sees full details.

This feature is useful for:

• Organizations that need to protect member privacy on public boards
• Teams that prefer to keep contributor identities internal
• Companies with strict privacy requirements for customer-facing communications

How It Works

When identity masking is enabled:

• Public pages: Submission authors, commenters, and other contributors appear as “Anonymous” with a generic avatar
• Email notifications: Actor names (e.g., “John commented”) are replaced with generic labels like “Someone commented”
• Your team: Admins and owners always see full member details in the dashboard
• Self-view: Members can always see their own name and avatar

Enable Identity Masking

To enable identity masking:

1. Log in to your UserJot Dashboard
2. Navigate to Settings in the main menu
3. Select the Feedback tab
4. Find the “Mask Public Identities” toggle
5. Switch it on to enable masking

What Gets Masked

When masking is enabled:

• Feedback boards: Author names and avatars show as “Anonymous”
• Comments: Commenter identities are hidden
• Roadmap: Submission author details are masked
• Activity feed: Actor names appear as “Anonymous” for non-admins
• Email notifications: Names replaced with “Someone” or “The team”

What Stays Visible

Your internal team always has full visibility:

• Dashboard views show all member details
• Admins and owners see full identities everywhere
• Members see their own contributions with their name/avatar
• Internal notifications are unaffected

Plan Availability

Identity masking is available on the Professional plan. If you’re on a Free or Starter plan, you’ll see the toggle disabled with an upgrade prompt.

Best Practices

• Enable masking if your organization handles sensitive feedback or operates in privacy-conscious industries
• Communicate the privacy setting to your community if it’s an important value for your users
• Remember that admins/owners are never masked, so their contributions remain attributed

By masking public identities, you can maintain privacy for your contributors while still benefiting from transparent feedback and roadmap sharing.